Signifyd

Saves us so much time! Worth every penny.

Do you ship 50+ orders a week on you Shopify store? Are you annoyed with constantly having to back check customers ordering from your website? These guys are for you. Within days we upped our revenue by: A) not having to contact the customer. B) not having to spend time with orders that were possibly fraudulent. C) not having to refund customers we would have otherwize without Signifyd Crazy easy to set up and mega convenient for medium to large volume shipping. Customer service they provide is on point too! Cheers Signifyd you guys rock :)

This is a must have app. We received an order with billing and shipping addresses the same and a low risk from Shopify. In the old days, we would have shipped, confident that it was a good sale. Today, we use Signifyd to avoid this. In this case, one of my employees did not realize the guarantee was still in review and shipped anyway. Signifyd came back and said the order appeared fraudulent and we quickly contacted FedEx and had the package stopped and returned to us. That would have been a loss of several thousand dollars. Not only did we avoid a loss and chargeback, but by having a record of no chargebacks helps maintain a relationship with the payment processor. I cannot understand how any merchant would not use this app. Now, if only they come up with a fraud protection app!

if u own a eCommerce website this is prolly the number 1 thing your going to need.. plus there customer service is great .. Tony Neves was great when it came to my chargeback issues

This app is a must have for any ecommerce website. They are the most sophisticated fraud detection service provider out there. Beyond their easy to use platform, they have superb customer service, very prompt. If there was a sixth star to give in the reviews option, they would deserve. Customer for Life!

One of the better shopify apps in my opinion. The support has been incredible and they really work with you to find a solution that works for your business. It's nice to be able to pick up the phone and speak with someone right away. From what I have seen in the 3 months we have been a member the service just gets better with new features added often. Highly recommend for anyone with fraud concerns or large order volume. The app pays for itself in just the time it took our staff to manually verify 5-10 suspected fraud orders daily, not to mention these are guaranteed as opposed to our "educated guesses" on what to approve.

Lots of great data points for making a decision whether to accept or deny, and if you aren't sure submit it for insurance for a reasonable percentage of the order. I have used Cybersource's Decision Manager and Kount in the past before our site was on Shopify. Both were a pain to integrate and had user interface's that look straight out of the early 2000s when they were created. Signifyd has a nice user interface and integration with shopify is as simple as pushing a button.

If I were making recommendations to someone opening a shopify store, I would tell them that signifyd is the first app/service they should implement. For a fee of 1% of each sale, we get the same level of fraud protection that we were paying 8% for on ebay. That's a no-brainer. They also offer a 4% fee a la carte option where you can pick and choose the sales you are concerned about and ask them to guarantee only those. I imagine this would make sense for many shopify stores. And, again, that's only half of the fee that I pay ebay on every single sale for fraud protection! In addition, signifyd offers a ton of free* data about each sale and customer that goes well beyond what shopify and paypal offer: buyer's purchase history on other sites, names of other people/entities at delivery address, etc. Finally, the team at signifyd is excellent. When you email or call them, you get the sense that the person you're speaking to knows exactly what he or she is doing and is generally interested in helping you. A good feeling when you're dealing with something as important as fraud protection. It also feels like a big, professional company, which is a welcome change from some of the other app people I've contacted who seem to manage their shopify app as a hobby or side job. *free as long as you display their badge at the bottom of your site, which they will do for you, and actually looks good at the bottom of your webpage.

As a SME online store based in Australia, we have had massive issues with fraudulent transactions coming out of the greater APAC region. This App has reduced our charge-backs to 0. Fantastic product... Cannot speak highly enough of this App, it has saved us Thousands.

Signifyd has been great for our shop, I would definitely recommend giving it a try to help prevent fraud.

Signifyd is the best fraud app on the shopify app store! We've recently been hit by a few chargebacks and Signifyd helps us identify these fraudulent transactions before we ship. Better yet, they Guarantee their transactions so we can get paid back if a chargeback occurs. Highly recommend this app!

Signifyd is a terrific app! Way more information than Shopify provides by default and also provides great insights into whether a transaction is good. We've been able to quickly approve more orders without the fear of fraud, as well as ascertain when orders are definitely fraudulent. The support the team at Signifyd is also world class and very much appreciated by our business. A must have app for any Shopify powered storefront!

Signifyd is Awesome! We were using multiple different platforms to analyze and guarantee our products, but now everything is in one standalone fraud protection application. The ease and functionality of Signifyd not only saves us time and money but allows us to feel confident that we are not going to run into chargeback cases. I would put my full recommendation behind this product and the service that is provided by the staff of Signifyd.

Signifyd has excellent customer service, their support team is ALWAYS available either by email or by phone!!! They will walk you through literally every step. Very very helpful Kudos Guys!!!

Signified was extremely easy to install and has been great to use! It has been great in identifying suspect orders and has helped our shop to fulfill orders without the worry of chargebacks. Mark was an awesome help, thanks mate!!

We have work with credit card processors prior. However, with the guarantees and superior service. We would recommend this company, very highly. Thank you and thank you Mark. Keep up the great service.

Very easy to install, good looking interface and simple to use. Flags minor as well as major concerns - does make you investigate further. It also pulls in Shopify customer info to help you evaluate. Would recommend.

Signifyd has been a great app for us because we can trust that this will filter the fraudulent orders. We no longer need to check and review each order. I love how I can customize the settings to fit to our business needs. There is no setup work either as all I have to do is log in and my shopify orders are all in the homepage. This app has been extremely easy to work with.

This app has been a tremendous addition to our order processing workflow. With order-processing time growing - its hard to make time to check for fraudsters. With Signifyd, they completely automate it and do all the hard work for you. It feels like they deeply check each person and give you the tools you need to decide on your own, if you so choose. Other services like this give you complicated data. Signifyd makes it simple, yet they show you all the data that they use to back up their decision. Not to mention, their customer service is awesome!