Signifyd

July 6, 2016

Even if you are not worried about fraud, you need this app. It alerts you when it suspects fraud and gives you the info and tools to investigate cases...all for free.

July 5, 2016

Installed this app after we had a case of fraud. It adds another layer of protection and helps to check suspicious orders. It also rates each customer and sends email alerts when the score is below certain recommended number. Must have app.

June 27, 2016

This is a must have app. We received an order with billing and shipping addresses the same and a low risk from Shopify. In the old days, we would have shipped, confident that it was a good sale. Today, we use Signifyd to avoid this. In this case, one of my employees did not realize the guarantee was still in review and shipped anyway. Signifyd came back and said the order appeared fraudulent and we quickly contacted FedEx and had the package stopped and returned to us. That would have been a loss of several thousand dollars. Not only did we avoid a loss and chargeback, but by having a record of no chargebacks helps maintain a relationship with the payment processor. I cannot understand how any merchant would not use this app. Now, if only they come up with a fraud protection app!

June 22, 2016

if u own a eCommerce website this is prolly the number 1 thing your going to need.. plus there customer service is great .. Tony Neves was great when it came to my chargeback issues

June 21, 2016

Excellent tool to check for fraud and it is very cost effective. I just wish it had the ability to exclude Paypal orders since those are much lower risk.

June 15, 2016

Update: I know there are some poor reviews just before mine. I suggest you dig deeper into the reviews before you decide since there are some very good ones that I based my decision on before I got this app. To be fair. I like their fraud detection reports since they "explain" and rate the safety of a transaction. They're much nicer than my last fraud detection app, which basically told me nothing. Their customer support is excellent. Very helpful and supportive. I have had this app for about a month and haven't had any chargebacks so I can't speak to that yet. If I ever do, I'll update my review. My thanks to Signifyd support for your quick help on everything I've asked you about.

May 5, 2016

Excellent app! Efficient and comprehensive. Highly recommend!

March 22, 2016

Must have!! great tool to avoid fraud! don't think about it and get it

March 6, 2016

I have yet to leave an app review since I started my store in November 2014, but my experience has been so great so far that I feel this app deserves our recognition. We do not have enough fraud orders to use a monthly paid service, but the ability to submit orders as needed for review has been tremendously reassuring thus far. The customer service is extremely helpful as well. I definitely recommend to any businesses that wants an affordable way to confirm the legitimacy of its orders!

April 7, 2016

This app is a must have for any ecommerce website. They are the most sophisticated fraud detection service provider out there. Beyond their easy to use platform, they have superb customer service, very prompt. If there was a sixth star to give in the reviews option, they would deserve. Customer for Life!

Feb. 3, 2016

Signifyd helped us catch fraudulent orders, which we promptly refunded and declined. This is one service that we definitely think is worth the money since it gives us peace of mind when shipping (especially internationally). We haven't had to file any claims yet, so we can't really rate how that process is yet.

Jan. 13, 2016

One of the better shopify apps in my opinion. The support has been incredible and they really work with you to find a solution that works for your business. It's nice to be able to pick up the phone and speak with someone right away. From what I have seen in the 3 months we have been a member the service just gets better with new features added often. Highly recommend for anyone with fraud concerns or large order volume. The app pays for itself in just the time it took our staff to manually verify 5-10 suspected fraud orders daily, not to mention these are guaranteed as opposed to our "educated guesses" on what to approve.

Nov. 27, 2015

Not sure what to rate this app yet as we haven't receive any orders yet. 5 stars for now. P.S. Their customer support is a bit slow when we asked them for the free plan.

Aug. 13, 2015

Having just recently launched an online and the fear of dealing with PayPal, I had to come up with a solution of accepting card payments, knowing which orders was legitimate, and which orders are fraudulent. Sounds easy right, as shopifys built in system detects if an order is Low, Medium or High Risk, although this feature by Shopify is handy, its not at all as accurate as it needs to be. The application makes all the decisions for you, you don't need to take risks and decide if you should fulfil and order or not. Signifyd guarantees all orders that have the green go ahead badge, if Signifyd spot fraud, which they seem to do a very good job at detecting, they will but a red badge next to the order, meaning that they won't guarantee the order for protection if you still decide to go ahead with it. Signifyd app does everything it says and more, i recommend any one accepting card payments to be using Signifyd. creplab.com

Aug. 12, 2015

We have been using Signifyd for almost a year but just switched over to the the "submit every order for guarantee" plan because it's become painfully obvious that these guys are the best at what they do. We have extremely high average selling prices due to the nature of our business, so if it works in our case, I can't imagine a store where Signifyd doesn't bring tremendous value. You should definitely try this out ASAP because the learning curve is incredibly easy and their developers have been really responsive in making UI changes to help us understand the tool even better. If we ever switched away from Shopify, this is the only app we'd absolutely have to take with us--it's that good.

July 15, 2015

Absolutely the best 'insurance' you can have for your online store. I've been using Riskified for a long time, but they sometimes don't pay you for some of the guaranteed(approved) orders. With Signifyd, I've never had the same issue. If any problem happens, I get paid from the team the next day or so. I would definitely recommend this app to all Shopify merchants.

July 5, 2015

This app gives great peace of mind, and another layer of protection over Shopify's basic fraud meter. They offer your first "guarantee" free, and I took advantage of it last night. We're a new store (barely open a month), and we had our first "medium" on Shopify's fraud meter. I used the guarantee feature and it was approved almost instantly. The point system they use provides a lot more detail into what could be a fraudulent transaction so you can be more informed. And now that 500 transactions are free per month, you have no reason NOT to try out this app.

June 5, 2015

Lots of great data points for making a decision whether to accept or deny, and if you aren't sure submit it for insurance for a reasonable percentage of the order. I have used Cybersource's Decision Manager and Kount in the past before our site was on Shopify. Both were a pain to integrate and had user interface's that look straight out of the early 2000s when they were created. Signifyd has a nice user interface and integration with shopify is as simple as pushing a button.

Feb. 3, 2015

Signifyd is one of the best decision I had after re-opening my online store. Now, I feel much more comfortable selling and I don't need to worry about fraudsters because I know that Signifyd is there to back me up. I tried to sign-up with a different app before but they declined me because they said they couldn't handle digital products. I'm so glad Signifyd is there and accepted me. Signifyd's sales and support team is also amazing. They answer all of my questions patiently and promptly.

Jan. 29, 2015

This is a NO BRAINER to add this APP to your store, especially because they allow a FREE version as well as then paying for more if you need it. I have found the Support to be excellent, and as I said overall, I feel like when the Consumer sees this LOGO, they feel even safer completing their transaction on my site. WELL DONE GUYS! Thanks, Ray Doustdar BUICED Liquid Multivitamins www.buiced.com