SIHI Dropshipping Fulfillment

I am giving this service one star only because there is no option to give zero. I am extremely disappointed with my experience using this service. At first, communication seemed promising, but over time I began experiencing repeated delays in order fulfillment, a lack of transparency regarding stock availability, and increasing difficulty obtaining accurate information about my shipments. The most concerning issue has been the lack of communication. I have contacted my account managers, Ravi and Jean, on numerous occasions requesting updates about delayed orders, estimated delivery dates, and explanations regarding tracking information that does not appear to update correctly. Unfortunately, my messages have largely gone unanswered. As a result, I now have multiple customers requesting refunds, filing complaints, and threatening chargebacks. This situation has negatively impacted my business reputation and customer relationships. I understand that delays can happen in any logistics operation. However, what is unacceptable is the absence of clear communication and timely support when problems arise. Business owners depend on reliable information to manage customer expectations. I sincerely hope the company takes steps to improve its customer support, transparency, and order management processes. Until then, I cannot recommend this service to other Shopify merchants who rely on consistent fulfillment and responsive account management.

Scammers Stay away!!. They dont ship paid orders and give you fake delivery proofs without images. More than 5 customer complaint in 2 weeks span, that they receive delivery notification but no delevery attempt was made, two customer even provided a video proof from their CCTV and they still wont reund. I had some balance left in account when i decided not to use them anymore and ofcourse there is no way to get the money out from the platform. I dont know how shopify is allowing scammers on their app store. Additionally all the other one star reviews are true. Super slow delivery time(1-3 months), about 10% parcel doesnt get delivered(from my experience), Non existing refund policy as they avoid their own refund policy by handing you over a "PROOF OF DELEVERY" that just mentions time of delivery which is obviously false proven by my 2 of my customers cctv fotage. Takes forever to Quote and have to do multiple follow ups just to get a response from their team. After taking payment they come back to you after 3 weeks mentioning that te product is out of stock and they cant fulfill. Countless issues. Simplly STAY AWAY!!

I've been a Sihi customer since 2021 and I really like their service. They are the only supplier with excellent after-sales support, responding quickly to customers, and I have great contact with my manager, Mia. Currently, they are the best supplier to buy products from.

SIHI is an amazing partner! They offer fast global shipping, great product quality, and provide tracking codes very quickly. The platform is secure and easy to use. What truly stands out is their exceptional customer service and dedicated account managers who are always fast and helpful. Highly recommended!

Adoro a Sihi como parceira e fornecedora dos produtos para minha loja. Além da qualidade eles tem uma atendimento diferenciado que acaba fazendo a diferença no dia dia do meu trabalho. São rápidos nas devolutivas e super prestativos quando preciso de alguma coisa. A Sófia que é minha gerente de conta é uma profissional incrível e está sempre pronta quando levo alguma demanda para resolver.

Estamos a um tempo com a Sihi, somos muito bem atendidas, temos bom suporte.

Excellent service, fast shipping, helpful team, and they send the codes quickly too, which greatly helps with our reputation with payment providers.

Trabalho com a Sihi desde o início e desde então firmamos uma parceria muito boa, bom suporte, resolver tudo muito rápido. Recomento

preços bons, meu fornecedor xin é muito bom

High quality service, products, and delivery rates, i'm loving the platform!

Gerentes prestativos, despacho global rápido. Estou satisfeito com a SIHI.

Sihi is the worst platform I’ve ever worked with. I wouldn’t recommend them to anyone—they’re borderline scammers! They take forever to ship products. A friend of mine stocked up with them for Chinese New Year, and they didn’t send the products. Some of her orders were placed almost two months ago and still haven’t even left China. Nothing but headaches! In my case, I was at least lucky that I only placed a few orders with them. They promised delivery within a maximum of 18 days, but I had products that took almost 40 days to arrive. It often took more than 15 days just for the items to leave China. Whenever I followed up, they responded with generic, copy-paste messages full of excuses. And the same excuses they used with me were the exact same ones they gave to my friends at different times. I only gave them a 1-star rating because it’s impossible to give zero. There are much more reliable platforms out there than this garbage.

O atendimento em si é muito bom! Apenas poderia ver uma forma de entrega mais rápida

Agilidade, prazo e ótimo suporte! Sihi são ótimos.

A Sihi mudou o patamar da nossa operação. A plataforma é extremamente prática e resolve tudo com uma agilidade fora do comum. O que mais impressiona é a segurança e a clareza dos processos, o que nos dá total tranquilidade no dia a dia. Recomendamos de olhos fechados para quem busca eficiência de verdade!

Trabalhar com a Sihi tem sido uma experiência excelente. A plataforma é extremamente eficiente, intuitiva e entrega exatamente o que promete com agilidade. O suporte e a qualidade dos processos superaram nossas expectativas, trazendo muito mais segurança para a nossa operação. Recomendamos muito a todos que buscam profissionalismo e resultados reais

gostei, a plataforma e logística realmente é muito boa. comecei tem pouco tempo, mas os poucos pedidos que eu processei todos deram certo e eu gostei bastante, recomendo a plataforma SIHI!

estou utilizando a sihi já faz um bom tempo, e realmente a logística deles é fenomenal, simplesmente a melhor logística de hoje em dia! recomendo!

Já trabalho com a Sihi a 2 anos, gosto muito da qualidade dos produtos, atendimento e os envios. Recomendo muito a todos. Super confiavel.

Boa plataforma, já trabalho com a Sihi há alguns anos e o nível de atendimento tem melhorado ao longo dos anos. Tenho um bom suporte da minha gerente de contas, Lua. Recomendo!