All reviews

Rating Breakdown

  • 5
    91% (243 ratings)
  • 4
    4% (12 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (2 ratings)
  • 1
    3% (8 ratings)
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5 / 5 Share

Jan. 18, 2023

Extremely easy to use the app. The Support Team is very quick to respond to each query and resolves very quickly. Highly Recommended!

Using app

Almost 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 2, 2023

Great support, added the "Ask a question" button with extra customization to match our theme. Thanks Milan!

Using app

Almost 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Dec. 1, 2022

Seems to work well, and the team made some customisations at no extra cost, which for such a cheap app is impressive.

Using app

7 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 22, 2022

Top-of-the-line support. We appreciate the support the team has provided so far. Quite easy to use this app

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 10, 2022

great support helped get it installed. Really appreciate the simple functionality and clean presentation on our product pages

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 11, 2022

We've used the question and answer app heavily and we find it to be a great way to engage with casual visitors on our store. Often these lead to email exchanges and phone calls. We see so many sites with many questions and no answers, so we feel that our prompt and thorough answers are a good advantage for us. The app works fine, and the support has been great when we needed any adjustments to match our page theme and setup. Relatively easy to 're-integrate' when you change/update themes, but don't forget to test after theme updates.

Using app

Almost 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 19, 2022

Great app and great team. Always helpful! The app allows me to answer questions in a well presented way!

Using app

About 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 13, 2022

Got the answers I needed and issue resolved quickly. The response time was less than 12 hours. I'm happy.

Using app

Almost 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 5, 2022

The customer service has been very helpful for me. I had a question on the install of the code and they were prompt and efficient in response.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

July 29, 2022

Simple to set up but backed up by great support. It's worth checking with the developers if you don't think it's suitable as they were able to add the Q&A to a tab on our product pages. Looks very neat now https://www.horizonmicromobility.com/

Using app

Over 1 year

Total reviews

11

Average rating

4.1

5 / 5 Share

June 30, 2022

This app is super easy to use. Customers can ask questions right on your product page. You will get an email and then you can answer them in the back end. The question and answer is then published where it will help other customers that may have the same question. The customer support has been great. They helped me install the app.

Using app

6 days

Total reviews

3

Average rating

5.0

5 / 5 Share

June 7, 2022

Great help. needed additional support and they were there to help me through the process. Effective tool for product pages!

Using app

11 months

Total reviews

4

Average rating

5.0

5 / 5 Share

May 21, 2022

I love this app! I use it on every website I build. Just added it to my newest project at gocrossbow.com and it works great for seo and boosting search results. Ask the right questions, give the right answers and you will see a HUGE boost in your organic traffic!

Using app

2 months

Total reviews

5

Average rating

4.2

5 / 5 Share

May 18, 2022

Excellent customer service. I talked to Milan and the problem with my theme, Empire, was resolved in less than a week.

Using app

Over 3 years

Total reviews

7

Average rating

4.4

5 / 5 Share

May 6, 2022

Great support on a custom install. Very helpful staff. Seems to work well with easy to use backend functionality.

Using app

1 day

Total reviews

7

Average rating

4.9

5 / 5 Share

April 27, 2022

Great app and they are always happy to help you if you need help! I needed help with adding the coding and was able to get assistance relatively quickly! Thank you! 5 star app and service!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

April 20, 2022

This app is so easy to install and use. It has helped us collect questions from our customers and be able to respond in a timely manner. We have not had any issues with the app at all. When we wanted some help with layout on our new theme and adding a button Simprosys responded quickly and handled it for us right away! Great service and app!

Using app

About 4 years

Total reviews

4

Average rating

5.0

5 / 5 Share

April 14, 2022

I've been using this app for several years now. It works great and customer service has been quick, kind and helpful when needed, which has not been very often. The app works and does what it says.

Using app

Almost 5 years

Total reviews

4

Average rating

5.0

5 / 5 Share

April 5, 2022

This is a great APP with advanced features. Support is also providing quick responses and solving all the problems.

Using app

13 days

Total reviews

9

Average rating

5.0

5 / 5 Share

March 29, 2022

This app is very easy to use, and the support team is very helpful. Thank you for your support, Milan.