Simply Shipping Protection
Shipping Protection - Create a self-insured upsell
Rating
4.4
feedback
148
chart
#1,252
All reviews
Rating Breakdown
Review RSS Feed
Dec. 9, 2024
Quick and easy to set up and a great way to easily increase your AOV. Interaction with the support team was fast and friendly. Nothing not to like.
Nov. 21, 2024
Fantastic Customer Service so far, haven't had any issues so far but i only got the app. Highly recommended.
Nov. 13, 2024
Great app, had issues with the formatting of the checkout page and they helped me promptly. Highly recommend.
Nov. 7, 2024
When I encountered a problem, the customer service provided a solution very promptly. Excellent service!
Nov. 2, 2024
Great, simple app that does what it needs to perfectly. And the team behind it helped me out with advanced customization on top of that. Very good experience, thank you!
Oct. 31, 2024
If you're looking for an affordable In house Insurance app, this is the one. They have customizable widget, Claim Page to manage all claims and Excellent customer service. I had a trouble with CSS on my theme and they were able to help me provide custom CSS that works for my page. I will be a long term customer of this app.
Sept. 24, 2024
Simply Shipping Protection is a great app with really good support. Our wishes were tailored to in a very professional manner. We shall be expanding to two more Shopify expansions stores with Simply Shipping Protection.
Sept. 20, 2024
New to the app, had to choose between 3 different ones to use for my store but in the end I choose this one. Instantly I had a javascript/code error and app didn't work at all. I Reached out by their support ticket and got a answer very fast and the engineers started working on the fix for me on my Shopify store immediately. 10/10 support.
Sept. 8, 2024
Integrating Simply Insurance with my Shopify store was a breeze. It took minimal time and effort to set up and customize.
Sept. 5, 2024
A very good app with a professional support team. It may occasionally have issues with other discount apps.
July 23, 2024
Hard to install and never got working correctly. Communication with support didn't yield the results we'd hoped for. Could not get the system functioning consistently, resulting in angry customers. Also, a HUGE issue was when we performed an uninstall of the app, their code was left in our system and we had to pull it out ourselves. Sloppy coding practices. Would not recommend.
June 29, 2024
This crap is now showing for ad, can't get rid of it
Hi Beyioon, Thank you for your feedback. Based on our email communications, the issue you experienced was identified as a bug on your end and was resolved, unrelated to our app (screenshots attached for reference). We have continuously provided support and follow-up messages to assist you, but we received responses that did not address the issue. To ensure transparency and reassure you of our dedicated support, we want you to know that we are still here to help with any further assistance you may need. Thank you for your understanding. Regards, Lucent Innovation Team Screenshot: https://lucentinnovationkbl-my.sharepoint.com/:i:/g/personal/sourav_singh_lucentinnovation_com/EbJfH4FOZQpPvLVHrtZ8Gv4BSpWEs0-tbyhEceBuc62TPQ?e=mBKdJ9 Screenshot: https://lucentinnovationkbl-my.sharepoint.com/:i:/g/personal/sourav_singh_lucentinnovation_com/Edim1eR9TZhAjq4XI9bAtR8BDgrLK_Ma3Mt11Zz7vz7I8Q?e=iW0Rgo
March 6, 2024
Great app but horrible support. They are never on a their app chat! and when you email them they respond like a robot without proper english! We have contacted them 3 days in a row about our orders not auto fulfilling because of their product but no care in the world to respond to their customers even though we are on their highest plan that promises "expert Support"