All reviews

Rating Breakdown

  • 5
    90% (126 ratings)
  • 4
    3% (4 ratings)
  • 3
    1% (1 ratings)
  • 2
    1% (2 ratings)
  • 1
    5% (7 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 2, 2024

Great, simple app that does what it needs to perfectly. And the team behind it helped me out with advanced customization on top of that. Very good experience, thank you!

Using app

--

Total reviews

6

Average rating

4.3

5 / 5 Share

Oct. 31, 2024

If you're looking for an affordable In house Insurance app, this is the one. They have customizable widget, Claim Page to manage all claims and Excellent customer service. I had a trouble with CSS on my theme and they were able to help me provide custom CSS that works for my page. I will be a long term customer of this app.

Using app

7 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 24, 2024

Had trouble getting with the setup, but it was fixed quickly.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 24, 2024

Simply Shipping Protection is a great app with really good support. Our wishes were tailored to in a very professional manner. We shall be expanding to two more Shopify expansions stores with Simply Shipping Protection.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 20, 2024

New to the app, had to choose between 3 different ones to use for my store but in the end I choose this one. Instantly I had a javascript/code error and app didn't work at all. I Reached out by their support ticket and got a answer very fast and the engineers started working on the fix for me on my Shopify store immediately. 10/10 support.

Store

Ryggo

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 9, 2024

Very great and professional UI. The team was also great to work with!

Store

CasaMax

Using app

5 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 8, 2024

Integrating Simply Insurance with my Shopify store was a breeze. It took minimal time and effort to set up and customize.

Using app

3 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 5, 2024

A very good app with a professional support team. It may occasionally have issues with other discount apps.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

2 / 5 Share

July 23, 2024

Hard to install and never got working correctly. Communication with support didn't yield the results we'd hoped for. Could not get the system functioning consistently, resulting in angry customers. Also, a HUGE issue was when we performed an uninstall of the app, their code was left in our system and we had to pull it out ourselves. Sloppy coding practices. Would not recommend.

Using app

4 months

Total reviews

5

Average rating

4.4

1 / 5 Share

June 29, 2024

This crap is now showing for ad, can't get rid of it

Store

Beyioon

Using app

2 days

Total reviews

7

Average rating

1.0

Developer Reply

Hi Beyioon, Thank you for your feedback. Based on our email communications, the issue you experienced was identified as a bug on your end and was resolved, unrelated to our app (screenshots attached for reference). We have continuously provided support and follow-up messages to assist you, but we received responses that did not address the issue. To ensure transparency and reassure you of our dedicated support, we want you to know that we are still here to help with any further assistance you may need. Thank you for your understanding. Regards, Lucent Innovation Team Screenshot: https://lucentinnovationkbl-my.sharepoint.com/:i:/g/personal/sourav_singh_lucentinnovation_com/EbJfH4FOZQpPvLVHrtZ8Gv4BSpWEs0-tbyhEceBuc62TPQ?e=mBKdJ9 Screenshot: https://lucentinnovationkbl-my.sharepoint.com/:i:/g/personal/sourav_singh_lucentinnovation_com/Edim1eR9TZhAjq4XI9bAtR8BDgrLK_Ma3Mt11Zz7vz7I8Q?e=iW0Rgo

1 / 5 Share

March 6, 2024

Great app but horrible support. They are never on a their app chat! and when you email them they respond like a robot without proper english! We have contacted them 3 days in a row about our orders not auto fulfilling because of their product but no care in the world to respond to their customers even though we are on their highest plan that promises "expert Support"

Using app

10 months

Total reviews

5

Average rating

4.2

1 / 5 Share

March 1, 2024

I have been a long time customer and the support has been absolutely terrible for the last year or so and i am tired of begging for support. I would look elsewhere.

Store

bkr

Using app

Over 2 years

Total reviews

5

Average rating

3.4

2 / 5 Share

Feb. 28, 2024

Been waiting for a response for 2 days now, the app is not working properly anymore.

Using app

Over 1 year

Total reviews

5

Average rating

3.6

5 / 5 Share

Feb. 23, 2024

Great app with good customer service!

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

1 / 5 Share

July 22, 2024

July 22/24 Still no response. Worst support ever. May 27/24 Update: After a call with the dev team 6 weeks ago, I was told to expect a fix in a week or two... Six weeks later, no sign of live whatsoever. They don't answer emails, they obviously don't care about their users. If I could give zero stars I would. Feb 16/24 App does not work properly with ReCharge. Many attempts to get support. Emails take days to get a response, with no solution offered.

Using app

About 1 year

Total reviews

1

Average rating

1.0

5 / 5 Share

Jan. 25, 2024

We recently switched from Route Purchase Protection to using this app instead. We have started on the Free plan just to try it out but so far, the experience has been great! The support team is very responsive, usually responding within 24h and having the issue fixed in 24-48h. Despite not being on a paid plan, they've offered extensive help to our team. We will be upgrading our plan next month for a product launch and looking forward to seeing how well it works on a larger scale.

Using app

17 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 17, 2024

Great app & support was superb quick.

Using app

8 days

Total reviews

3

Average rating

5.0

1 / 5 Share

Jan. 8, 2024

Was good when I started using it but the support has been unresponsive for days, ive had it installed for 5 days so far and support is not there for 4 days. Claim page is non existent and they are not helping on getting it to show up. We are currently looking for other options where support is more available. I would keep on looking if you think you are going to need help with the support aspect or a claim page.

Using app

4 days

Total reviews

5

Average rating

2.6

5 / 5 Share

Nov. 22, 2023

Great Service. so much better than parcel panel insurance by a mile!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 6, 2023

The app works perfectly and the customer team is helpful.

Using app

10 days

Total reviews

4

Average rating

5.0