Simply Shipping Protection
Shipping Protection - Create a self-insured upsell
Rating
4.3
feedback
144
chart
#1,174
All reviews
Rating Breakdown
Review RSS Feed
Nov. 13, 2024
Great app, had issues with the formatting of the checkout page and they helped me promptly. Highly recommend.
Nov. 7, 2024
When I encountered a problem, the customer service provided a solution very promptly. Excellent service!
Nov. 2, 2024
Great, simple app that does what it needs to perfectly. And the team behind it helped me out with advanced customization on top of that. Very good experience, thank you!
Oct. 31, 2024
If you're looking for an affordable In house Insurance app, this is the one. They have customizable widget, Claim Page to manage all claims and Excellent customer service. I had a trouble with CSS on my theme and they were able to help me provide custom CSS that works for my page. I will be a long term customer of this app.
Sept. 24, 2024
Simply Shipping Protection is a great app with really good support. Our wishes were tailored to in a very professional manner. We shall be expanding to two more Shopify expansions stores with Simply Shipping Protection.
Sept. 20, 2024
New to the app, had to choose between 3 different ones to use for my store but in the end I choose this one. Instantly I had a javascript/code error and app didn't work at all. I Reached out by their support ticket and got a answer very fast and the engineers started working on the fix for me on my Shopify store immediately. 10/10 support.
Sept. 8, 2024
Integrating Simply Insurance with my Shopify store was a breeze. It took minimal time and effort to set up and customize.
Sept. 5, 2024
A very good app with a professional support team. It may occasionally have issues with other discount apps.
July 23, 2024
Hard to install and never got working correctly. Communication with support didn't yield the results we'd hoped for. Could not get the system functioning consistently, resulting in angry customers. Also, a HUGE issue was when we performed an uninstall of the app, their code was left in our system and we had to pull it out ourselves. Sloppy coding practices. Would not recommend.
June 29, 2024
This crap is now showing for ad, can't get rid of it
Hi Beyioon, Thank you for your feedback. Based on our email communications, the issue you experienced was identified as a bug on your end and was resolved, unrelated to our app (screenshots attached for reference). We have continuously provided support and follow-up messages to assist you, but we received responses that did not address the issue. To ensure transparency and reassure you of our dedicated support, we want you to know that we are still here to help with any further assistance you may need. Thank you for your understanding. Regards, Lucent Innovation Team Screenshot: https://lucentinnovationkbl-my.sharepoint.com/:i:/g/personal/sourav_singh_lucentinnovation_com/EbJfH4FOZQpPvLVHrtZ8Gv4BSpWEs0-tbyhEceBuc62TPQ?e=mBKdJ9 Screenshot: https://lucentinnovationkbl-my.sharepoint.com/:i:/g/personal/sourav_singh_lucentinnovation_com/Edim1eR9TZhAjq4XI9bAtR8BDgrLK_Ma3Mt11Zz7vz7I8Q?e=iW0Rgo
March 6, 2024
Great app but horrible support. They are never on a their app chat! and when you email them they respond like a robot without proper english! We have contacted them 3 days in a row about our orders not auto fulfilling because of their product but no care in the world to respond to their customers even though we are on their highest plan that promises "expert Support"
March 1, 2024
I have been a long time customer and the support has been absolutely terrible for the last year or so and i am tired of begging for support. I would look elsewhere.
Feb. 28, 2024
Been waiting for a response for 2 days now, the app is not working properly anymore.
July 22, 2024
July 22/24 Still no response. Worst support ever. May 27/24 Update: After a call with the dev team 6 weeks ago, I was told to expect a fix in a week or two... Six weeks later, no sign of live whatsoever. They don't answer emails, they obviously don't care about their users. If I could give zero stars I would. Feb 16/24 App does not work properly with ReCharge. Many attempts to get support. Emails take days to get a response, with no solution offered.
Jan. 25, 2024
We recently switched from Route Purchase Protection to using this app instead. We have started on the Free plan just to try it out but so far, the experience has been great! The support team is very responsive, usually responding within 24h and having the issue fixed in 24-48h. Despite not being on a paid plan, they've offered extensive help to our team. We will be upgrading our plan next month for a product launch and looking forward to seeing how well it works on a larger scale.