Simply Shipping Protection

Jan. 18, 2022

After a long search for a 'right' insurance app for our website, we found this app and LOVE it so far. The app is performing well and it's easy and clear to use and manage. Surprisingly, many of our customers add insurance to their orders already. Itt makes us earn extra money and help our customers feel more comfortable with their purchases. Customer service is also a top-notch - very responsive and helpful. Would highly recommend it!

May 10, 2022

So far so good. I had some help with installing the app to my website and it was installed very quickly. I am hoping this will help with customers claiming lost or stolen packages. I have not had a claim through yet, but I do feel this will help me significantly when it comes to these issues. A customer now has an option at checkout to choose to want to add shipping insurance or not which is very nice!

Dec. 29, 2021

Very good app and helpful customer service. Thank you for your help on my shop.................................................................................................................................................

Dec. 28, 2021

Very easy to use and setup. The customer service team responded to our inquiries and fixed our errors very quickly.

Dec. 27, 2021

Amazing! I cannot say enough good things about this app and the customer service is always at your finger tips! 2020 was an awful year for shipping issues and being able to take care of my customers issues in house is worth every penny of a monthly charge. The revenue no longer pads someone else pockets, but lets us keep our own customers happy in house and in a timely manner. The customer can make a quick claim, we then do our side of the investigating the issue with our close carrier reps and can get the issue resolved. It is so simple. will be a long time forever customer!

Dec. 12, 2021

This app is just what I was looking for! We have had a few chargebacks for lost or stolen packages so instead of absorbing the added insurance we have our customers cover it through this app! John Dee WAS AMAZING! He was so quick to answer our questions and help me with my lack of technical knowledge in getting this app working smoothly. 100% recommended!!! Thank you so much team.

Nov. 8, 2021

This app is easy to use, quick customer service, perfect for our needs. I would definitely recommend!

Oct. 30, 2021

This is an amazing app! We have used this app for couple months now, and it works very well. Online assistance is very helpful, they always reply me very quick. 100% recommended it!!

Oct. 27, 2021

I've been using this app for a few months now. It was very easy to install and understand and I would definitely recommend it. :)

Oct. 23, 2021

It was pretty easy to install for more than half of the steps. I had a little trouble towards the end, but I was able to get help right away and John Dee set everything up for me. He was even able to help with other questions I had that didn't involve setting it up. I'm really happy with their service

Nov. 24, 2021

I've been using this app for a few months now. It was very easy to install and understand and I would definitely recommend it. :) - Updated to add that the customer service is top notch. I had an issue with the new 2.0 theme and John fixed it right away. Seriously, this is one of the best apps I have found on Shopify.

Sept. 23, 2021

I just installed this app and it was pretty easy to do myself. I had some issues from my install and John Dee (via the app chat) was so so helpful and quick! He responded almost immediately and fixed the issue which was something I missed during install.

Sept. 15, 2021

The app is amazing. Support even better. Very happy i decided to use this app! 10/10 recommend for anyone looking to add an insurance up sell.

Aug. 20, 2021

Nitesh has gone above and beyond to help get this setup smoothly, he's extremely responsive and helpful. I'd recommend them in a heart beat, and the app works great!

Aug. 20, 2021

This is the first time I've found an insurance app on Shopify that doesn't break my theme. The support is ultra responsive. I understand the renown of this app. Thank you so much for your help. Thank you for helping me stand out from my competitors.

Aug. 12, 2021

Wonderful customer service who help us to make sure that the app matches our expectations. It's easy to use and easy to integrate, this is a no brainer!

Aug. 10, 2021

This app is everything that I've been looking for! There was no request too big or too small and Nitesh helped me with the set-up every step of the way. Would love to see more instruction regarding how to set up emails and suggestions of what to add to each email, as well as more information on the customer facing claims request form. Otherwise highly recommend!

Aug. 9, 2021

Great product and great customer service! We have tried every other insurance app out there and this one works well, has clear pricing, and the team is quick to assist with any issues.

July 30, 2021

Incredible customer service and seamless installation provided by the support team. Prompt and eager to assist!

July 20, 2021

Seriously this app is A LIFESAFER! The customer support even installed it into my shop. I have already made almost $100 in shipping insurance in less than 30 days. Which is AMAZING for when we have customer packages that get lost we can issue a refund or tell them they did not opt into the insurance.