All reviews

Rating Breakdown

  • 5
    90% (130 ratings)
  • 4
    3% (4 ratings)
  • 3
    1% (1 ratings)
  • 2
    1% (2 ratings)
  • 1
    5% (7 ratings)
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5 / 5 Share

March 17, 2022

I've just installed Simply Insurance and the support was brilliant. They helped me see past a blunder I was making. I can't wait to start using it. I envision this being a VERY helpful app!

Using app

About 1 hour

Total reviews

4

Average rating

5.0

5 / 5 Share

March 10, 2022

I really love this app! It has helped me add additional trust & protection for my customers while earning extra revenue for my business which is a plus! Definitely install this app if you haven't already :)

Using app

19 days

Total reviews

8

Average rating

5.0

5 / 5 Share

March 10, 2022

So far, this product is the best solution we've found for offering shipping protection to our customers. Navidium has some placement issues that didn't work for our business and Route's service (both to our business and to our customers) has degraded over the past 6 months or so.

Using app

About 20 hours

Total reviews

6

Average rating

5.0

5 / 5 Share

March 9, 2022

Really pleased with the app (functionality and back end) and the support team has been great. Really reactive and they managed to apply rules depending on the products which was what I needed but was not available through the app yet. I recommend.

Store

HEDON

Using app

7 days

Total reviews

3

Average rating

5.0

5 / 5 Share

March 7, 2022

So far it has been great, especially with how often FedEx wants to lose packages. Customer care is quick and helpful

Using app

11 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 2, 2022

Great app for increasing order value and providing shipping protection for your shoppers. And the Simply Insurance support is top notch! They work quickly to help with customizations and anything else you need. We highly recommend this app for your Shopify store!

Using app

Over 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

March 2, 2022

We have just recently started using Simply Insurance as the rigmarole involved in other shipping insurance companies was a real pain. Plus, the other companies took a cut of all of the protection plans that were purchased. We chose this app so that we could keep everything in-house to see how it all went. Set up wasn't totally intuitive, but their customer service team was quick to get us sorted so we could go live. So far our customers are really jumping at the opportunity to purchase shipping protection, so this should provide us with another small income stream. Plus, even for the unlimited plan, the price is a bargain at just $100 a month!

Using app

Over 2 years

Total reviews

4

Average rating

4.8

4 / 5 Share

Feb. 24, 2022

We switched from Route to Simply Insurance less than a month ago and so far so good. We did have one issue where the app was conflicting with our wholesale app, which was frustrating, but I reached out for support and was very happy with the support I received. Jeet was quick to respond to my emails and to investigate the issue. Ultimately, we had to disable Simply Insurance for our wholesale customers, which is a suitable solution for now. Other than that hiccup, the app seems to be working well, and again, I'm happy with the support I've received.

Using app

13 days

Total reviews

7

Average rating

4.3

5 / 5 Share

Feb. 17, 2022

Installed this app to help offset shipping claims. Works like a charm and the customer service is able to provide the customization that we needed. Would recommend.

Using app

About 5 hours

Total reviews

2

Average rating

3.5

5 / 5 Share

Feb. 13, 2022

Very good app, working perfectly, the support very quick and helpful. If you looking for this kind of app for your shop, this is it. Highly recommended.

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 11, 2022

We had some issues when setting up the code part (due to our theme integration), so we contact support and they fixed it quickly. Immediate response and quick supprot.

Using app

6 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 5, 2022

I have this app for a bit and the customer service is impeccable . Plus they always point out where you can get resources from. The app was easy to set up as well

Using app

11 months

Total reviews

1

Average rating

5.0

1 / 5 Share

Feb. 5, 2022

Percent rules do not work. They have some limitation that makes the highest you can charge $68.99. They will ask you to use flat rate rule. So prepare to make dozens of rules just to get this app to work. Doesn't seem the care about fixing the code errors.

Using app

9 days

Total reviews

3

Average rating

3.7

5 / 5 Share

Feb. 4, 2022

Excellent Application and great support. Essential for online shopping in todays e-commerce setting.

Using app

10 months

Total reviews

5

Average rating

4.2

5 / 5 Share

Feb. 3, 2022

Very helpful app. Friendly service as well. Simply chat them if you need help and they can assist quickly.

Using app

About 2 years

Total reviews

9

Average rating

3.7

5 / 5 Share

Jan. 24, 2022

The APP was great to use and helped us earn a lot of extra money, the staff were very communicative and prompt in resolving issues

Using app

Over 2 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Jan. 24, 2022

First time using the app. They took their time to answer questions and even install the app for me so that it would run smoothly. Thanks so much for the great customer service.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 24, 2022

This is a must have application. Through this app, we are offering in house insurance to all our customers. The integration is very simple and the support is available pretty much 24/7. Great job guys. Keep it up.

Using app

11 months

Total reviews

5

Average rating

4.8

5 / 5 Share

Jan. 16, 2022

5 star shipping insurance app + service to match. This is exactly what I was looking for after spending thousands of dollars with Route. Two years; and less than five, small claims, I knew I was leaving so much money on the table. I thought about hiring a programmer, but this app has everything I wanted; and more. It's affordable and ready to install in one click. Talk about instant gratification. The team was super responsive to any changes / customizations I wanted to test. I went with their suggestions; and am happy to report 90% of our customers are opting in and our conversions are up. A win-win! This is one app that every store needs to install. It can add thousands of dollars to your bottom line. Do it. You will not be disappointed.

Using app

Over 1 year

Total reviews

18

Average rating

4.5

5 / 5 Share

Jan. 12, 2022

this app is so genius, many customer choose the insurance. customer service is very nice and helpful, thank you!

Using app

2 days

Total reviews

4

Average rating

4.0