Single ‑ Video & Music
Single - Music, Video, & Memberships for Shopify
Rating
4.5
feedback
86
chart
#3,532
All reviews
Rating Breakdown
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Aug. 19, 2019
Very cool app! I'm able to offer my music on my domain easily! I like the Boostlink service too! Thanks!
July 29, 2019
I was happy to find Single because I needed a way to report physical and digital sales from my website (an in person) to SoundScan. Getting things set up was a tricky learning curve for me but Single customer service was there every time I reached out. Kudos to them for helping us indie artists with such respect and professionalism.
June 8, 2019
We chose Single Music for easy integration with Soundscan reporting. The setup took less than a minute, I had friendly support on chat on a Saturday morning, and I didnt' even need the help - I literally just imported by products, set up preorder dates and was good to go. Shockingly easy and intuitive. Great UI/product dashboard as well. Highly recommended.
June 4, 2019
The support team is pretty awesome! They're offline at night but during the day, they are incredibly responsive and helped me solve my problem.
May 30, 2019
Very good support ! They helped me to find the solution of a bug very quickly. Now, everything works ! Thanks !
May 28, 2019
Single Music is an awesome tool for musicians and their teams. From the reporting the fulfillment of digital downloads, it makes the release process seamless. Their support team is extremely helpful and works with you to make sure everything runs smoothly. Highly recommend!
May 17, 2019
Single music is the most effective and efficient Shopify app for selling digital music, period. I use it for all of my artists and recommend it regularly.
May 16, 2019
What a cool app for musicians! I'm glad I found out about this one. The chat support is great as well!
May 16, 2019
I'm using this app to sell digital music, the support team has been awesome. Would highly recommend it to other artists it's a simple app. to use and if help is needed they are always available with quick responses.
May 3, 2019
Great App and great staff helped me out a lot hopefully they will add customer accounts so when a customer comes on to your website they can sign up and have their own customer page/dashboard with a friends list, their purchased history, playlist, and such I highly do recommend this app for your store!
April 11, 2019
Looks great but the minute you have a problem the 'Single music' team seem unable to find a solution when it doesn't send to shopify. Spent almost a week with them backs and forwards via emails. I could have been doing something else on my biz. Not very impressed. Just received a response to this message via the reviews. I would suggest checking your emails. Doa search on Baguette Bear, you should then see the numerous emails from your company and me this week. Pretty surprised you didn't check that actually before posting a response! My concerns are clearly, very real.
Hi Baguette Bear! Where have you been trying to reach us? We don't have record of you contacting our support channels prior to today. As you can see in our other reviews, we focus heavily on artist support and it's very uncharacteristic of us to not respond or find a quick solution. We'll get you sorted today via chat in the app. Update: We did search our chat system and only your message from today is showing - which we responded to and have not heard back. As stated before, please reach out via the chat so we can determine where the disconnect is.
March 24, 2019
Great app, but when you bundle digital albums with physical, it charges you for all tracks which eats into your physical merch cost basis. For that reason, had to uninstall.
Thanks for your feedback! We are very transparent about our digital pricing and in many ways we are much less expensive than platforms which take a percentage (10-15%) of your physical merchandise. Not only is our pricing capped at $2 for digital, but physical reporting is a flat monthly subscription ($10). If you are including a digital album with a physical product we encourage artists to factor our costs into the price paid by fans.
March 8, 2019
Working with Single Music was a dream come true. Every step along the way, Tommy and his staff were beyond accommodating and helpful. The process of distributing music to clients and reporting to Nielsen and Soundscan is a daunting task and Single was able to do it seamlessly and for an extremely fair rate. They will be integrated from day 1 on all of our ongoing campaigns. Lil Pump Management Unhappy.com
Oct. 16, 2018
Wonderful customer support team! All issues if any, were fixed in a timely manner, definitely would recommend to artists/store distributors!
Oct. 18, 2018
This App and Team is awesome - super easy to use and any questions are answered by real people on the spot. Definitely recommend single for any new pre-order album releases/instant grats and more, will continue to use in the future. Thank you! - Ecomm Team for Ben Rector's store
June 18, 2018
Great good app but i only give 3 stars because the app don't have a preview player for the tracks. Thats very important. *I just need the support from Single Music. unbelievable how fast they are. That's why they now get a star on top.
Appreciate the kind words on our support speed! Audio previews were added shortly after your initial review.
June 11, 2018
Easily the best and most efficient way to submit to Soundscan. If you're running a record label or record store, or are a band looking to submit your sales for reporting, look no further!
May 1, 2018
The app is really easy to use and has the BEST customer service. Super responsive, prompt and helpful. I love that it automatically submits all our data to SoundScan without us having to do the tedious legwork. Highly recommend!
April 20, 2018
We've been very pleased with Single. Not only with the product offering, but with the support they have provided us!
March 4, 2020
Finally - how did we not hear about this earlier? Soundscan reporting is fantastic to have. Looking forward to this being built out into a more fully-featured app. Edit, March 2020: It's been two years, and the app still feels like rough like an unpolished beta. Issues: • Pain point: Track upload and metadata entry are painful: unable to upload more than 3 concurrent tracks, locked out from adding metadata for tracks during upload, unable to add track titles while 3 files are uploading. • Bug: Creating dozens of tracks (for larger albums) at once creates track number duplicates. • Bug: Album art randomly disappears in the dashboard. • Bug: Physical products not always found when trying to attach a digital release. Wishlist: • Bulk edit tools, cloning metadata between tracks to avoid extensive manual data entry that could be avoided • DDEX ERN support for automatically creating releases via existing music aggregator distribution flow • Allowing metadata to be edited after locking a release • More control over how Shopify products/collections are created, tagged, managed. • External product fulfillment, e.g., via codebanks • Whitelabeling / custom branding. • Custom mailservers. Email notifications/order redemption go to spam. • Integration with other smart link platforms (linkfire, Smarturl, etc.) • Data analytics/retargeting/marketing options • More extensive metadata: P-line/C-line support, publishing fields per track (PRO info, Publisher/Administrator, multiple ISWC support)
Appreciate the feedback and we're well aware of the pain points you've listed. Fortunately several of them are on our immediate roadmap and will be addressed over the next few weeks. We'll reach out directly to go over your bugs & requests.