All reviews

Rating Breakdown

  • 5
    85% (73 ratings)
  • 4
    6% (5 ratings)
  • 3
    3% (3 ratings)
  • 2
    0% (0 ratings)
  • 1
    6% (5 ratings)
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5 / 5 Share

Sept. 30, 2021

Amazing customer service, very responsive and helpful. Reporting and ditigal downloads are a breeze with this app as well.

Using app

About 7 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 27, 2021

Extremely helpful app for digital downloads and soundscan reporting. Support for the app is super helpful, responsive and knowledgeable.

Using app

4 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 25, 2021

As an artist Single was one of my 1st apps I decided to publish my music to record the sales... and they support is AWESOME! Thanks

Using app

6 months

Total reviews

7

Average rating

4.4

5 / 5 Share

Aug. 25, 2021

At the intersection of perfection and delight lies Single Music, the, pun intended, single greatest app to happen to music since the Fender Twin. Their customer service team (shoutout Elijah, Tyler, and Tommy) is so unprecedentedly kind and patient you'd think they were kindergarten teachers and they've enabled such inordinate financial growth so we don't have to be kindergarten teachers. If you want to revolutionize your business go with Single.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 23, 2021

Not only is this app super helpful and efficient but the team is responsive and smart, really helped us navigate the deadlines for Billboard and more!

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 23, 2021

This app allows us to sell chart registered album downloads. Works smoothly and looks great on store plus allows customers to choose their preferred file type.

Store

100%

Using app

About 2 years

Total reviews

4

Average rating

4.8

5 / 5 Share

Aug. 17, 2021

OH MAN I LOVE THIS APP!!! They are SUPER DUPER helpful and quick with responding to your questions.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 8, 2021

This has been a really useful tool and when I had an issue on my end they provided excellent customer service to help me resolve the issue!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 25, 2021

At first, I gave a 1-star review. But I'm changing it to 5-stars because of the way this company handled the situation. Long story short, I had a fair number of people download a digital download of mine from Single Music. They had used a shopify coupon code I created to get it for free. It was just a trade for an email. Well I ended up having to pay $2 to Single Music on each of those "free" downloads. I was charged $130 roughly, but the very same day, Single reached out, apologized for I guess what you can call a loophole, and refunded me fully. This is a great app. I've used it to create upsell campaigns easily. I do hope they are able to modify their backend to allow for creators to give away some digital downloads for free in exchange for an email.

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Pure Colors! Thank you for bringing this to our attention and apologies for the headache this has caused. It is NEVER our intention to mislead artists or gouge those trying to make a living from their art. We will be in touch shortly.

5 / 5 Share

Feb. 6, 2021

As an independent musician doing everything myself, Single Music was exactly what I was looking for! Here's why... 1) I wanted to pre-sell my album before I got the music finished. 2) I wanted to sell the album through my own site without sharing the name of the album. 3) I wanted all sales to be reported to SoundScan. Thanks to Single Music, I'm happy to say that my debut album, Dead Pixel, hit three Billboard charts the week after it was released! I got to #39 on the Top Current Album Sales chart, #85 on the Top Album Sales chart, and #32 on the Emerging Artists chart. Single Music was so easy to use and the customer support couldn't have been better. Since I knew I had a shot of hitting the charts, I wanted to make sure I set everything up correctly and thankfully, Joe was there to check things and confirm everything looked good (thanks again, Joe!). Couldn't recommend Single Music enough!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 15, 2020

It was awesome to work with Single Music for our annual Dear Jack Benefit charity concert. It was the first time we've ever livestreamed this event and it could not have gone any better. Single makes it clean and easy for fans to tune in and experience the show, and being able to host it directly from our website and offer exclusive event merchandise was a huge deal. It's a solid livestream platform and they know exactly what they are doing. Couldn't ask for a better experience.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 30, 2020

Michael, This is now our third digital release with you and I cannot express enough how beautiful the interface is. Not only is it user-friendly, but the integration with our backend is just flawless. Working with your team has reduced our setup time with digital download content management and releases by 80%. Furthermore, we are not encountering nearly as many questions or hurdles from major labels / distributors. As you are well aware, Q4 is just an explosion of sales and promotions, but with SOPs your team has in place, we have found working with Single for downloads, livestreams, and reporting; quite beneficial and seamless. Kudos to you and your team -- from Joe and Brendan all the way Tyler and Ron. We look forward to keeping this positive momentum going. All the best, LLP

Using app

5 months

Total reviews

1

Average rating

5.0

1 / 5 Share

Sept. 2, 2020

App installs two products, one "track" and one "album". What they fail to mention is that in order to have a play button for a 30sec preview next to your product, you MUST have a visible COLLECTION for each album. SO unless your only wanting music collections, its a mess.

Using app

9 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi Star! Apologies for the confusion, but you do not need to have collections be visible in order for the tracklist / preview to function properly. You are correct that we publish 2 products for a single (something we hope to address soon), but that is simply due to how products work in Shopify and making an album tracklist purchasable. We'll let you know when that has been addressed!

5 / 5 Share

July 15, 2020

We've been working with Single Music for over a year now, and it is a total dream. They are always available to chat, answer every question thoroughly, and seem to be constantly improving the app and adding things on I wouldn't even have thought to request. They solved a long-standing issue with us delivering music digitally via Shopify. We are an indie music label, and selling music digitally this day and age is imperative, and they made it smoothless, hi tech, AND they report all sales to Soundscan! They even assist in some of the customer service that selling digitally creates. We can't say enough about them!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

💜🖤

5 / 5 Share

June 12, 2020

Fantastic. The guys there with support have been extremely helpful. This has given our record label a presence that we could never have achieved otherwise. We're beyond happy with our use of the Single application. We look forward to a beneficial relationship into the future.

Using app

8 months

Total reviews

6

Average rating

5.0

Developer Reply

💜🖤

5 / 5 Share

April 19, 2020

Great app and an even better service. The team is very helpful and quick to respond to any issue. Totally recommended!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

💜🖤

5 / 5 Share

April 17, 2020

Really appreciate your help joe! These corona times are wild times Once again thank you for all your support. You’ve been super awesome over the past few months!

Using app

8 months

Total reviews

3

Average rating

5.0

Developer Reply

💜🖤

5 / 5 Share

Nov. 15, 2019

The Customer Service for this app is amazing! They are prompt and direct in answering questions and the app is user-friendly.

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 11, 2019

I'm able to combine an Album Download with a physical CD that I'm fulfilling in-house (instead of CD Baby, etc.). Combined with the ecommerce capabilities of Shopify, Single Music is freakin' awesome. I can: +Create discounts. +Send out free downloads for reviews/networking (well, I guess it costs me $.015, less than postage for a CD). + Integrate the product with a marketing campaigns/tools. I already have an Art/T-shirt brand, so adding music alongside my other products is awesome. Functionality seamless so far. Support is fast and thorough. Do it.

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 25, 2019

Tommy and his team have been extremely helpful and a key part of our team. They make reporting to Soundscan super easy and pain free!!

Using app

Almost 5 years

Total reviews

1

Average rating

5.0