ShipEZ‑ Shipping Rates & Rules
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No support response, no one to book, no one to email, tried changing plan and it didn't work
We have been trying to reach out to them; however, no one has replied to our emails. We are just wondering if the company is still active, as it is also not possible to book a “Schedule a Call” appointment through their website.
Hello Tokyobike オンラインストア , and thank you for flagging this — we're truly sorry for the trouble reaching us. We recently had a technical issue with our chat box and our "Schedule a Call" booking, which is why your messages didn't get through. We're fixing both now. We are very much active and ready to help. For now, please email us directly at [email protected] or [email protected] and we'll prioritize your case right away. We'd genuinely appreciate the chance to make this right.
We've been unable to reach anyone at Smartive about set-up. We've tried emailing [email protected] and using the chat but have struggled to get any assistance. 5-Star reviews seem fake.
Hello Paragon Company Store and thank you so much for reaching out — we're truly sorry for the frustration this has caused. This is absolutely not the experience we want for you. We recently ran into a technical issue with our chat and booking, and our email replies have been slower than they should be, which made us much harder to reach. We're working hard to fix both. Since [email protected] didn't get through, we'd love for you to email us at [email protected] — a member of our team will personally reach out and walk you through your set-up, step by step. We can assure you our reviews come from real merchants, and we completely understand the doubt when you haven't been able to reach us. We'd be so grateful for the chance to turn this around for you.
Thank you so much for the 5-star rating! We really appreciate your support.
The app is great and fits our business requirements perfectly. It calculates shipping costs very quickly. Also, the technical support is excellent—very helpful and prompt.
Thank you so much for your wonderful review! We’re glad to hear the app fits your business needs and that the rate calculation works quickly for you. We truly appreciate your feedback, and we’re always here to help whenever you need support.
This app changes the entire shopping experience. Brian, my man to solve all these crazy problems. I subscribe to this app forever as long as my store exists.
Thank you so much for your amazing review! We truly appreciate your support. I’m very happy to hear that the app has helped your business, and I’m always here if you need any assistance.
The service is awesome and the support is very helpful.
Thank you very much for your kind words! We’re glad the app is helping your store, and we truly appreciate your trust and support. If you ever need anything, feel free to reach out anytime.
Smart-Shipping-Rates has been a huge help for our store. The setup was straightforward, and the app handles even the more complex shipping scenarios without any issues. I really like how flexible the rate rules are — it lets us create shipping options that match our actual operations instead of being stuck with Shopify’s limitations. The calculated rates are accurate, fast, and show up cleanly at checkout, which gives customers a smoother experience. Support is also responsive and helpful whenever we have questions. Overall, it’s a solid app that delivers exactly what it promises. Highly recommended!
Thank you so much for your great review. We’re really glad to hear that the setup was smooth and that the app is handling your complex shipping scenarios well. It’s great to know the flexible rate rules are helping you match your real operations. We also appreciate your feedback on the speed and accuracy of the calculated rates. If you ever need help or want to refine your setup further, we’re always here to support you. Thanks again for recommending our app.
Fantastic support and an outstanding app. Brian assisted me throughout the setup process and took the time to explain everything in a clear and simple way.
Thank you for the great feedback! I’m glad I could help with the setup. If you need anything else, I’m always here to support you.
We have implemented Shipez in our store in Mexico and, more recently, in our store in Argentina, and the experience has been excellent in both cases. The platform works efficiently, adapts to our logistics needs, and has significantly improved our shipping process. The technical support deserves special recognition: always attentive, fast, and with the same quality of service both in Mexico and Argentina. Thanks to their guidance, the implementation was smooth and any necessary adjustments were resolved without complications. We highly recommend Shipez for its functionality, reliability, and excellent customer service.
Thank you so much for your great feedback! We’re very happy to hear that ShipEZ works well for both your Mexico and Argentina stores. Thanks for trusting our platform and if you ever need support, we’re always here to help!
ShipEZ app works great! Brian helped us set up our custom shipping scenarios. Now the shipping is working as expected.
Thank you for the great feedback! Glad to hear everything is working as expected. Let us know if you need any further support.
Excellent app and outstanding team. We have used it for 4.5 months to present accurate DHL shipping rates in new markets—without a direct DHL contract and while staying on a standard Shopify plan. The app handles our 10 shipping zones reliably. Setup effort and ongoing costs are reasonable, even for smaller businesses, which opens real opportunities for international sales. Support has been exceptional: we received prompt help with configuration, including on a Sunday. Special thanks to Brian and Hana for going above and beyond. Highly recommended for merchants expanding into new countries with zone-based pricing.
Thank you so much for your kind words and thoughtful feedback! We’re thrilled to hear that ShipEZ has supported your international growth effectively. It’s been a pleasure working with you, and we truly appreciate your recognition of our team. If you ever need further assistance, we’re always here to help!
Atención al cliente de 10. Contacto vía chat súper rápido y efectivo. App muy recomendable.
Thank you so much for your kind words! We’re glad to hear the support team was helpful and the app meets your expectations. Let us know if you ever need anything!
Fantastic app with all the bells and whistles you could want (maybe some you didn’t even know you wanted ;) ). Best part is the support. We had a few configuration issues and the support went above and beyond to get it fixed in a timely manner. Nothing is as important in an app than support.
Thank you so much for the great review! We’re thrilled to hear you’re happy with both the features and our support team. Always here to help!
Thank you so much for the 5-star rating! We really appreciate your support.
Brian helps upload the postcode csv file and it works as expected.
Thanks for the update! Glad to hear the CSV upload is working as expected. Let us know if you need any further support.
Very helpful and fast responding customer service, almost unlimited rule options, very happy customer!
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying ShipEZ. If you ever need anything, we’re here to help!
Highly recommended app — it works flawlessly and the technical support is 10/10. The Smartive team guided us through the entire integration and setup process in Shopify, step by step. They always responded very quickly, and their work was impeccable. Definitely a reliable solution with a great team behind it.
Thank you so much for your kind words and recommendation! We’re truly glad to hear that the app is working flawlessly for you and that our support met your expectations. It was a pleasure working with you during the integration process, and we’re always here if you need any further assistance. Your trust means a lot to the entire Smartive team!
Very complex app but with huge potential. Support always responsive and kind.
Thank you for your kind words! We’re glad you find our support responsive, and we’ll continue working hard to make the app even better for you.
Fantastic app and fantastic customer service. Signed up today and had a great session with Brian who helped me with every question I had with setting up a rule for an item I was having an issue with. You won't be disappointed.
Thank you so much for your kind words! 😊 I’m happy I could help you set up the rule successfully. If you need any further assistance, feel free to reach out anytime, we’re always here to help!
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