Smarty Quantity Discounts
Shopify Quantity Breaks, Volume Pricing + Bulk Discounts App
Rating
3.7
feedback
40
chart
#8,989
All reviews
Rating Breakdown
Review RSS Feed
April 24, 2024
I've been a customer for [at least] 4 years with multiple websites. It's been nearly a week and I've emailed several times, used the chat feature, and sent messages within the shopify app with no response. Looking at previous reviews, this appears to be an ongoing problem. Their response on a similar complaint 5 months ago "Rest assured, we took immediate steps to address the communication gaps and ensure a more responsive and efficient contact system." seems rather disingenuous. I'm moving on to Bundler. I get much more for the same amount I'm paying here and they have cheaper plans if you don't need all the bells and whistles.
Dec. 30, 2023
Works very well and their customer service is incredible. Every time I have an issue they solve it pretty much on the same day. This tool works perfectly for my needs!
Nov. 29, 2023
We have tried to get in touch with them about the server being down for multiple days now and have had not heard a peep. Their contact system is not the best and needs to be greatly improved. I will gladly change my review in the future if this gets addressed.
First and foremost, our sincere apologies for the recent inconvenience you've faced, and thank you for bringing this to our attention. We deeply regret that our response time has not met your expectations. We appreciate your loyalty over the past four years, and your feedback is incredibly valuable to us. Rest assured, we took immediate steps to address the communication gaps and ensure a more responsive and efficient contact system. We genuinely care about your experience, and your willingness to adjust your review once these improvements are made means a lot to us. Thank you for your understanding, and we are committed to making things right for you.
Dec. 9, 2023
Works well, we had an issue recently and they sorted it pretty quickly.
We're delighted to hear that we were able to resolve the recent issue to your satisfaction. If you ever encounter any further challenges or have additional feedback, please don't hesitate to reach out. Your experience and satisfaction are our top priorities. Wishing you continued smooth sailing with our service!
July 3, 2023
This is exactly what we needed for our store, simple and effective. There were some issues first setting it up and it took a little while to get everything sorted out. But the customer service was friendly and supportive and eventually fixed everything up for us and now it's great!
Nov. 7, 2022
It works totally to our liking and our customers really love it. When we changed the theme we had a small problem and a solution was quickly given. Thank you!!
May 22, 2022
I tryt to use the app (free version) after installing my checkout page keeps auto refreshing. After deleting the app my theme was bugged with checkout that keeps refreshing. Re-downloaded the app and in the option there was 'clean theme' after using this button my theme was fixed. If I did not tryt this my whole store was fucked. I hope you guys can Fix this. You can contact me for my store details.
Hello Hutsen, I'm really sorry you had issues with the app - this behavior is highly unusual, I can only imagine it is a result of a conflict with another app. We'd have loved to help resolve it for you but we received no support ticket before your 1 star review. Please do get in touch with us on [email protected] so we can get this debugged and resolve things for you. Thanks Jonny
Oct. 11, 2021
Simple and easy to use with fantastic support. Uncluttered and does what it says on the box. Keep it up guys.
Hey Peckham's! Thanks so much for your feedback, it means a lot. It's been a pleasure serving you for the last 18 months
Sept. 23, 2021
The basic version does exactly what I need it to do and when something went wrong, the support guys got back to me and resolved my issue.
Hey Nifty! So glad you're enjoying the tool - if you need anything else please don't hesitate to get in touch 🤗
Sept. 3, 2021
Been trying to contact support and when you click the help and support button in the dashboard it leads to an email, [email protected] which is not a real website..... these other reviews seem pretty good but idk how to get in contact with support! Please help!
Oh no! So sorry you've had trouble getting in touch, we're having a little DNS snafu with our email service. I'll reach out through the app right now, but you can always contact us on [email protected]
Aug. 27, 2021
The app is great and has generated alto of additional sales for our store. The app developer offers amazing support and is super helpful and quick when answering queries or requesting changes - highly recommended!
Thanks for the kind words, 9eight5 - really pleased you're seeing such a great impact on revenue from using our app 😋
Aug. 23, 2021
We were using a previous volume discount app that gave us nothing but headaches for months, so we switched to this app. We had a couple of issues getting it set up to work with other apps running on our store, but the team had them fixed really quickly and were really communicative with us the whole time. Since the fixes were made, we've had no issues and our whole store is running smoothly for the first time in close to 6 months. We also like that it is customisable, which our previous app wasn't, so we're able to achieve a look and feel that matches our store.
Hey Machines Plus! So pleased you're up and running now - we're delighted we could get all your apps working in perfect harmony for you! Thanks so much for your kind review, it means a great deal to us
Aug. 11, 2021
It looks awful like an excel table copy-pasted without any format, theme customization doesn't show the widget on the product page, despite there are available settings. No answer from support yet. Not sure if it's working or not because I had to remove it immediately because of the ugly look.
Hi Coolcat, The appearance does depend on your theme, but it completely customizable. We'd love to help you get it looking how you like and have replied to your support ticket - please do get in touch so we can resolve this for you
Dec. 29, 2020
I had a problem and they helped me right away :) The app works fine, although I wish it had more customization options in the front end. Essential app for products that are bought well by quantity.
Dec. 18, 2020
The app seemed promising at first and I like that the discount works with buy it now button but I'm left with an uncustomised app ruining the image I want for my site cause the support ain't replying back to my requests for modifying it. Maybe they have much work to do and few ppl to do it, it's understandable but a reply would be good to know my requests are being looked at.. Especially since I wanna be a longterm partner and I'm not one to bother the devs if the app is configured as I want at the first time. edit: since the developer wanted to reply. I originally asked for a discount for an honest review, this ain't against any rules since they're a new app. I've emailed them with my requests after I paid for the 10$ since they're claiming free editing but noone has emailed back. Seems like my email has gone unnoticed.. If they message me I can provide proof I've sent the email requesting a modification of the app to show correctly on my site. EDIT no2: Pay attention to this one, the app completely broke my checkout. If someone tried to checkout they would get into a loop lagging and not moving forward. It was trying to fetch from this url https://xxxxx/apps/create_discount_code/checkout/xxxx where xxxx is my site. There was obviously nothing there so it was giving a 404 error, I mean like a 404 error per 2 secs, the app was spamming it so hard the whole tab was lagging. I removed the app and changed to my previous saved theme and all is working great now. I guess I'll have to find another app to do a volume discount, beware. Customer service didn't reply to any message for more than 24 hours. Edit no3: 4 days later, no message from their customer service at all.
Hey Baby Campus, thanks for your 'honest' feedback. Given that your only contact with us was to offer us a 5 star review in exchange for a discount - which we declined - I'm not sure this review is constructive nor helpful to other merchants. We'll be forwarding your email and this review to Shopify
Nov. 25, 2020
This app is amazing. It has more features and perform better than more expensive ones. The support is wonderful and very quick. They customised the app for us extremely quickly and we are very happy with it. Cannot recommend this enough!
Hey Rehan! We were delighted to get your review, thanks so much 😁 Hope your quantity breaks campaign goes really well!
Nov. 4, 2020
Great responsiveness! I requested help with some formatting and within 12 hours, one of their representatives (Jonny) helped me out and fixed the problem right up. Not even a paid subscriber yet, but this type of service makes me want to pay when the time comes!
Hey Mentsu! Thanks for the great review, really pleased you have your bulk discount campaign both up and running, and looking good 😎
Oct. 16, 2020
Such outstanding support... Immediately took the time to drop what they were doing to custom code a resolution to my issue. This app and its Devs do not dissapoint!
Great to have you up and running! Thanks for such a great review, it's really appreciated 🤗
Sept. 16, 2020
WOW!! These app developers and support team are truly amazing and I can't thank them enough for the seamless set up and all the support they provided. They are highly recommended. After installing a previous promo app called Discount Ninja (who caused me much stress), it was so refreshing when I deleted that app and installed this app. Literally like night and day. From every step of the setup and customisation process they were there to support. I was in touch with Vadim who assisted me with all of my questions (so want to give him a massive shout out)! Thanks again and keep up the great work for all of us users out there.
Thank you so much for the review! Appreciate it a lot! :) Vadim
Aug. 13, 2020
I love how responsive these guys are when there is a problem! The app worked great right out of the box -- and there are a lot of different ways you can use it. When I did some updates a few weeks after the original install, we had some issues that couldn't be fixed by the Patch button in the settings. I sent an email for support and they fixed the problem very quickly. There was a lot of back and forth, but the great thing is I didn't have to spend hours waiting for a response. They were on it and got it fixed. Can't ask for more.
Thank you so much for your review! It's our pleasure to have such a grateful client. :)