Smind Sections: Theme Sections
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Stellar customer service and support! Had some trouble with sections not transferring over to my updated store theme and they were quick to resolve it.
Dear Lunox, We are delighted to hear that you are enjoying your experience with Smind and our support team. Thank you for taking the time to share your feedback and for your kind words. Your genuine appreciation is a tremendous source of motivation for us. We remain committed to continuously improving our products and delivering exceptional service. As a small suggestion, we’d like to let you know about our recently released Product Blocks in the Smind library. These versatile building elements are designed specifically for product detail pages, providing everything your customers need—images, pricing, descriptions, variant selectors, “Add to Cart” buttons, and more. Thank you once again for your trust and support. Best regards, The Smind Team
This app has exceeded my expectations in every way. The design is intuitive, and the support team is responsive and helpful.
This app is gold. More people need to see this.
Very good support
Excellent after service and support. Beautiful Sections
Still learning to use the app. The support is amazing. Leave them a question and they jump onto it in no time.
There was a technical problem that made me very nervous. I was almost ready to give up on the app even though I really like it as a feature. It gives a lot of design freedom, and you don't have to buy expensive themes. An online store can be built with the necessary features for it. When I discovered the technical problem, support was very quick to fix it. Here I want to express my thanks to Benjamin for his patience. Helped me with solving the problem, even customized some functions that I needed. If I ever have a problem I will look for him specifically. I had left one star, but after this service, I can't help but put as many stars as possible. The Smind app has solved a lot of my problems, from not paying $300+ for a theme, to being able to change the design for each season, which is desirable for a fashion brand.
I need this app deleted permanently from my store. I have uninstalled it but it still shows in the store sections. Such a pest! I need immediate action now!
Dear Customer, I am the Support Lead at Smind. We apologize for the negative experience you had with our app. Regarding the issue you mentioned, apps are currently not allowed to automatically remove any data from a merchant's store before being uninstalled. However, we have a solution for you. Please follow the instructions provided in this article https://docs.smind.io/guides/deleting-data If you have already uninstalled our app, kindly reinstall it and follow the steps to delete the data before uninstalling again. We have sent you an email for further assistance. If you encounter any difficulties, please let us know. We look forward to hearing from you so we can assist further. Thank you, Smind Support Team
I just wanted to express my appreciation for the fantastic support I received. The response was incredibly fast, and the team was not only helpful but also efficient in resolving my issue. They guided me through everything step by step, making sure I fully understood the process. Thanks to their assistance, I was able to accomplish exactly what I needed without any hassle. It's rare to find such excellent support, and I truly appreciate their professionalism and dedication. Great job!
I love the design, how easy it is to set up on my website and costumer service
Very knowledgeable of everything I needing assistance with editing our site. I recommend for even fixing things that are actually Shopify errors.
Customer support plus product great
The app works like it should, customer support is fast and helped me with coding. I reccomend the app, easy and useful
It allowed us to design a much more attractive store with a better chance of selling. Easy to use and integrate into the theme. It adapts perfectly to both PC and mobile, overcoming the natural limitations of Shopify themes.
Great app. There is a lot of customisation and great support as well. Thank you so much for all your help getting it up and running!
Dear Customer, I am the Support Lead at Smind. We apologize if you have had any unsatisfactory experiences with our service. I have carefully checked your issue, but we haven't received any recent inquiries from you. Upon reviewing your website, you are still using most of our sections and they are still working fine. We have sent an email to understand the issue you are facing. We hope to hear from you soon so we can assist you and improve your experience with Smind. Thank you, Smind Support Team
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