SmokeDrop
SmokeDrop
Rating
3.6
feedback
56
chart
#4,304
All reviews
Rating Breakdown
Review RSS Feed
Dec. 20, 2024
DONT LISTEN TO THE REVIEWS THIS COMPANY HAS CHANGED MANAGEMENT. Rodel at customer service was great and helped along the way! Had a meeting with chris from smokedrop and he made it super easy to setup the store. BEST SELECTION HANDS DOWN!
Sept. 2, 2024
Bullshit they didn't offer me a free trial even though it says it and won't let you add products until you pay that's not a free trial I would not recommend this App straight Cap.
Im sorry you did not have a chance to download the prodcuts. We do let you do that in the trial. You can use all the features in our app during the trial. If you would like to try again let us know and we will make sure you get full trial of all our features
Dec. 19, 2023
Past ownership tried taking the whole app down with them but I have to say since headshop.com has taken over my orders have been smooth, and no issues or if there has been they took care of it right away. Ownership and management is hands on and reliable, I am very lucky to have found this app to take my business and website next level
Oct. 25, 2023
can't load any products to my website. and i have a 7-day free trial. wrote to them no response.
Oct. 17, 2023
Try reaching out via email to discuss terms. No response from company
Store
My Store
Using app
About 1 month
Hi , We will do everything we can to support you. Please contact [email protected] he can help you with any support. We tried calling several times to assist you as well.
Aug. 3, 2023
There were a few small bugs to start, but everything was fixed quickly and easily.
Hi , We will are here and ready to support you. Please contact [email protected] he can help you with any support you need.
Dec. 18, 2022
Hola, una pregunta, Quisiera saber como es su política de devolución, para poder implementarlo en mi tienda y así el cliente pueda tener una mejor experiencia Buen día.
Dec. 1, 2022
Garbage company. Half of my customers orders were cancelled because of inventory not available. Waste of money.
Hi Holistic Pets RX, Thank you for taking time to leave a review. We're sorry your experience with Smoke Drop was not satisfactory and we'd love the chance to prove we are a valuable partner for your store. After reviewing your order history, we noticed that 2 out of your 12+ orders were cancelled over the last several months due to inventory issues. Apologies for the inconvenience these cancellations caused. When suppliers run out of inventory, we do our best to offer a suitable replacement you can offer to the customer. If a replacement is not available, we issue a full refund for the order so you can refund your customer. Order cancellations are not ideal and we strive to only partner with suppliers who can consistently fulfill orders with high quality products. If you'd like to try Smoke Drop again, please do not hesitate to reach out and we'll be happy to provide recommendations on products to carry on your store. Thanks again for using Smoke Drop and we hope to serve you again in the near future.
Sept. 23, 2021
Thank you for your services. I'm very pleased to be working with your company. I can not wait until the new shipment comes in of the products!!!! Thank you
We've noticed that you've uninstalled and reinstalled the Smokedrop app, this might have caused the inventory disconnection. Please reach out to our support team at [email protected] for assistance.
July 26, 2021
I am new to the business and was a bit apprehensive until I found Smoke Drop. They have a great catalogue of quality products and an extremely user-friendly set-up. Maybe even better than that, is their customer service. Carly is amazing at her job, very knowledgeable and she really cares about her customer base. I highly recommend this app!
July 23, 2021
Smoke Drop has to be acknowledged to be a great app that boosts “more” after each product added, as it’s an inexhaustible source of great products,and that’s exactly what someone who makes and runs Head Shop needs.More! I especially want to warn You about Carly, he is a Person who surprises You by E-mail and asks you after you have not send him a answear whether everything is OK, where it is stuck, he is interested in Your problem and offers detailed instructions on what and how to do to resolve a problem, links o videos with explanations... And just when you have no will to answer anything to anyone out of pain and thinking about the problem-mail from Carly :) From one Carly he became my favorite new Friend and here I thank Him for his help, patience and desire to help me - which he did .Thanks Carly, without You and without Your devotion to the individual everything would be different.This can be also viewed from the rewiews from other users of this great application to which You also left the impression of a good friend! And in the end, I would just like to say this: If the store with this app and everything it offers doesn't make enough to gladly pay that $ 99, which is definitely worth this kind of help - you shouldn't be doing anything in this business at all. Best regards,Neno,Germany
June 10, 2021
Say what you will about this apps cost at 100 dollars a month if you can scale your business than that amount is nothing. The revenue is high and the wholesale prices are reasonable. Carly provides the best customer service and always gets back to me in a timely manner. You get access to top brands such as Raw, Empire Glassworks, Grav and Hemper which makes it worth it. Be aware that if products are out of stock a lot it’s due to demand and not smoke drop or it’s suppliers. You can add unlimited products to make up for it so a large catalog will ensure you always have something in stock. Lastly you will face issues not related to Smoke Drop Shopify will remove you from Shop Pay and most credit merchants will not accept your products but I do just fine with PayPal. You also cannot advertise on any social media platform as they will ban you but I found Microsoft will gladly advertise for you and I’ve seen sales because of it. Hit us up at Hemp City Glass www.hempcityglass.com and Instagram @hempcityglass
May 3, 2021
love it! i want more products :D There are already tons to add to shop but more is always better. great app, you need to download!
March 3, 2021
5 stars so far but only here to speak to Carly's kindness. She graciously extended our trial to help us better test and we're looking forward to working with her moving forward. Will change the review if the platform disappoints, but awesome selection so far and very impressed with the simplicity.
Feb. 5, 2021
Very helpful and attentive customer support! Great selection too! I highly recommend working with this team.
Jan. 26, 2021
Awesome! Easy to set up and so far it's a great option. I love the experience and looking to a better product updates.
Jan. 25, 2021
Amazing. I am so glad i managed to have access to more than 4000 products with this APP. Thanks so much!!!
Jan. 20, 2021
I used the App and i found so much CBD products with COA that helps me to get approved with the payment gateway. Thanks so much
Dec. 31, 2020
We had a great experience with Smoke Drop. First of all, they gave us an extended trial which helped us a lot in these hard pandemic times. Carly was exeptionnal as a customer service representative, giving us quick and professionnal responses to our inquiries. It definitely made our experience better. Even if we had some issues at times (which we understand), we knew we would have Carly's help to find a solution. Thank you! In the end, there product selection did not fully meet our needs, but I would definitely recommand this app.
Dec. 15, 2020
I enjoy the customer service and the kind assistance that I’ve gotten since using this app. It would be nice if they offered private label and also a steady list of suppliers that don’t change too often.