SmokeDrop
SmokeDrop
Rating
4.6
feedback
12
chart
#6,497
All reviews
Review RSS Feed
Oct. 25, 2023
can't load any products to my website. and i have a 7-day free trial. wrote to them no response.
June 22, 2020
DO NOT DOWNLOAD! Horrible service. Shipping rates will cause a nightmare dealing with your customers and them. Customer service is very poor. Would not recommend using.
Thank you for your review. We'd like to address both of your concerns: 1. Shipping Cost: Smoke Drop clearly displays the shipping cost for each product in the app. This includes the additional costs for orders with multiple units. We also offer a tutorial video explaining how each and every cost works in the app - including shipping. Unfortunately it seems the shipping cost was not clear to you, for which we apologize. It's very rare that a store owner is unable to understand how shipping costs work, but our support team is happy to quickly and easily resolve the confusion if they are made aware of the problem. We did not received any support tickets from you before you placed an order on the app, which likely lead to your misunderstanding regarding shipping prices. 2. Customer service: Smoke Drop's team is proud to offer support for all of our users. You had communicated with a team member this afternoon, asking for Smoke Drop to refund the shipping cost of an order, as you were not understanding how shipping is charged in the app. When an order contains multiple units of the same item, you're charged the flat rate price of the first item and a flat-rate price for each additional unit in the order. Smoke Drop is committed to helping every customer quickly and would have been happy to resolve your confusion around shipping costs. Happy Selling! Smoke Drop
Dec. 13, 2019
Updated: Worst thing anyone can ever do with their time is messing with this app . They do not keep up with stock or the vendors they use. I lost about 25 hrs of time listing, fixing inaccuracies and deleting products from the lost vendors that bailed on them. Pictures don't match / look clean plus a lot do not load once added leaving you to hunt for them yourself. Descriptions on most are against FDA regulations or misleading. A lot of issues dealing with slow shipping and sending wrong products in the few orders I had. One vendor shipped whatever he wanted after sold out (hassle), One product hasn't been delivered 12 days after ordering (ridiculous). The price point and shipping on some items are a bit high. All orders have had some issue after the first one. Recently, I logged on to find 80% plus of my shop was out of stock. Over 200 items all sold out instantly. They no longer have one of the best vendors on the platform. The rest of the stuff is Canadian shipping at $10 and over a week shipping times or not my niche. Pretty much a worthless app for $19 a month. Save your time and reach to vendors individually and dodge this hassle. You temporarily paused a vendor that supplied 90% of your stock and told me you have no knowledge of when they will be available. So what are you robbing people of monthly fees for when you have nothing to sell but a few over priced pipes and wool knit hats. I won't be coming back to this period.
Hi there, Thanks for taking time to leave a review! We appreciate your feedback immensely. Apologies for the mixup. We didn't lose a vendor, thankfully. One of our vendors is in the process of moving their site to a new platform. As a result, we have temporarily paused their listings until they're ready to fulfill orders again. We're confident things will be back to normal shortly. Please feel free to reach out to our customer support team if you have any questions. Happy Selling!