SmokeDrop
SmokeDrop
Rating
3.3
feedback
55
chart
#4,734
All reviews
Rating Breakdown
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Dec. 1, 2020
I haven't used the app yet, but the idea is very cool. Shyn, the customer service representative, has been very helpful explaining to me how it works. And I'm looking forward to trying it. I hope it will work as well as they promise :) Thank you.
Nov. 24, 2020
I use the app to get products for my CBD store. They helped me to get labs for the products and answered any questions quickly to make sure I am in compliance. You can reach them by email or phone; which is a plus for me! Everyone is kind there.
Oct. 22, 2020
I was offered a free trial but they charged me $99 anyway. I tried to get them to refund and they would not until Shopify made them do it. DO NOT give them your credit card number! P.S. The developer replies to bad reviews right away with bogus lies. Just look at all the other reviews here -- not the fake 5 star ones that companies leave before they actually use the product. All f13 apps have terrible ratings for a very good reason.
Oct. 22, 2020
I use Smoke Drop on many platforms. The only thing is the shipping is a little high. Any problems I run into, I know I can email Carly and she will have it rectified ASAP or at least have an answer to my problem ASAP.
Sept. 9, 2020
As someone who uses Smoke Drop to sell on one accounts and dropship from another, this app is great! It helps streamline my dropshipping side of the business and it also lets me find vendor and products quick.
Sept. 4, 2020
The F13 Team has done a great job with this app. The app itself is incredibly easy to use and VERY simple to push the exact products you want to your store. Also allows you to customize every detail of the product page so you can use custom tags and descriptions with no issue. They are doing a great job getting more suppliers on board so the inventory is always being added to and keeping up with industry trends. Suppliers get most orders out within 24 hours. The support team behind the app has been incredible. Whether it has been a minor tech issue with the app itself or an issue with a supplier, Carly has been there to resolve it from start to finish in a very timely manner.
Aug. 17, 2020
I really like the CBD choices, ordered from some of the drops and gummies as a test. It arrived quickly in a couple of packages all shipped from the US which was dope. Needed some help setting things up as we use the Buy Button and sell mostly through Wordpress content sites and the CS team (Carly I think) was real helpful giving me a intro to someone who helped me get a new credit card processor. I am selling a good amount on two of the sites I use with their products and some of the products market themselves which is a binus.
July 28, 2020
DO NOT DOWNLOAD! Horrible service. Had free trial period- forgot about it and got charged for 99$ no refund possible wasn’t using any product in my store in that period. A lot of products often out of stock, some of the products activated for my store did not even show in my store. Most products don’t have international shipping be careful if you are from Europe or other parts of the world outside of the US. Would not recommend using it.
Thank you for your review. We'd like to address all of your concerns: 1. Free Trial: We provided a 90-day free trial to all Shopify users to help support businesses as the ongoing pandemic hit. We're happy to see you took advantage of this offer. Once the free trial ends, you're billed for a monthly subscription if the app remains installed. The app remained installed on your store for 23 days after the free trial ended. Unfortunately we don't send out reminders for free trials ending. The length of your free trial is clearly stated on the Apps page of your Shopify admin. 2. Product inventory: We sync inventory for all products in the app that are added to your store. Not sure how you noticed many products out of stock when you stated you did not use the app at all, but products are regularly restocked by suppliers in the app. 3. International shipping; It's clearly displayed in the app which products can be shipped internationally. We have over 2,000 products that can be shipped internationally at the moment. Smoke Drop is committed to helping every customer quickly and would have been happy to resolve your confusion around the free trial period. Unfortunately cursing at our customer service team is neither professional nor helpful in resolving any issues that arise. Happy Selling! Smoke Drop
June 22, 2020
DO NOT DOWNLOAD! Horrible service. Shipping rates will cause a nightmare dealing with your customers and them. Customer service is very poor. Would not recommend using.
Thank you for your review. We'd like to address both of your concerns: 1. Shipping Cost: Smoke Drop clearly displays the shipping cost for each product in the app. This includes the additional costs for orders with multiple units. We also offer a tutorial video explaining how each and every cost works in the app - including shipping. Unfortunately it seems the shipping cost was not clear to you, for which we apologize. It's very rare that a store owner is unable to understand how shipping costs work, but our support team is happy to quickly and easily resolve the confusion if they are made aware of the problem. We did not received any support tickets from you before you placed an order on the app, which likely lead to your misunderstanding regarding shipping prices. 2. Customer service: Smoke Drop's team is proud to offer support for all of our users. You had communicated with a team member this afternoon, asking for Smoke Drop to refund the shipping cost of an order, as you were not understanding how shipping is charged in the app. When an order contains multiple units of the same item, you're charged the flat rate price of the first item and a flat-rate price for each additional unit in the order. Smoke Drop is committed to helping every customer quickly and would have been happy to resolve your confusion around shipping costs. Happy Selling! Smoke Drop
April 25, 2020
Fantastic app. My experience is in brick & mortar, but with everuything going on our store needed to be online. Smoke drop made it easy to sync with Shopify and start selling. One month later and we're getting conssistent sales with fast shipping. Carly offered some great recomendations while helping me get started. I've been in the industry for years and its great to have apps like Smoke drop moving us forward. Sucks to see these negative reviews. Too many overnight drop ship stores thinking they can sell online without understanding the product. HAPPY 420
May 6, 2020
UPDATE: I have had quite a few issues with some of the suppliers on Smoke Drop, especially during the first few weeks of COVID. Some issues related to the conditions others not. It was frustrating and time consuming to go back track through orders, contact buyers and issue refunds left and right. However, Smoke Drop is just a curator of these suppliers, and product issues aren't directly their fault. That means you should leave yourself a little extra time to handle issues, as sometimes you have to wait for a response from the supplier, not just Smoke Drop. That being said, Smoke Drop does do a great job vetting their suppliers and confronting issues as they arise. I was fortunate to have Chris step in and take charge when my list of issues began to grow. Chris personally called me to figure things out quickly, and he set up an efficient system for us to identify problems and get resolutions timely. Be rest assured that if you do have a frustrating issue with a supplier, Chris does have your back and will do his best. I give Chris 5 stars for his service. I am holding back two stars, one because the service of suppliers isn't quite there yet, and two for the support I received from the employee before Chris stepped in and took care of me.
Thank you for taking time to leave a review. Your feedback is extremely useful in our effort to improve the app and its functionality. The Smoke Drop team is committed to holding suppliers to a high standard that keeps your customers satisfied. We appreciate the updated review and are glad to see Chris was able to provide assistance. We look forward to growing together!
April 21, 2020
Great app so far, grat staff one issues today where my orders arent showing in SMokeDrop, but also how are all you guys advertising the products
April 14, 2020
yep well, shopify's morning shift was helping me put the products into my account and the afternoon shift ban me for the products there own staff were helping me with. it is a good app but the people hosting it are snakes.
Feb. 18, 2020
App is easy to use and by far the easiest app to make money with. I sell shirts for the most part wanted to mess around with weed products and found this app. Its the normal drop ship app where you search for products and filter what you want you put a card on file with them which is a bit different than oberlo, think more of printful and when a customer buys from me it is fulfilled right away. So far the longest order was a mug that took 4 days but most of the weed stuff goes out the same or next say. I posted a couple of the 'bubblers' and vaporizors to mess around and they sold, that is the first time I ever put anything into my site and just had it sell I was liky holy hell this is cray. So I'll be stating a weed product store soon
Dec. 4, 2020
I love this app! Dropship gets your products out fast! If ever you have questions, they always have responded to me, I highly recommend them! Martin E. Wallace CEO/FOUNDER www.mysticbloowizard.com
Jan. 13, 2020
Shopify payments canceled my account because of this app! When I deleted the app and asked for a refund I was told that they do not offer refunds on subscriptions. This app is way more trouble than it is worth.
Jan. 13, 2020
most of the products i have activated for my store don't even show in my store. messaged them for help and got no response. don't waste your money.
Jan. 1, 2020
Had the app for 10 days was charged the whole month fee and wouldn't reply to message there products don't sell at all most will get features to start acting up on shopify
Dec. 26, 2019
2019/12/26 UPDATE As we mentioned in the first paragraph of our review, we have multiple stores that installed Smoke Drop, this is just one of the stores. Funny thing being they wrote something like they are investigating us for fraud in their reply then Shopify app store removed that then they came up with this one. Really? Fraud? Instead of all the PR works why not trying replying to one of our emails? Is that what you guys should do? BUYERS BEWARE! We used to have this app in every store we managed, as time went by their customer service had gone so bad there is literally no one there to answer our logistics or product quality related questions, and there is no guarantee when the product is going to be shipped and we haven't received one email from them since Dec 3rd, out of options we decided to file disputes on all the payments we sent from Dec 3rd and then we got an email threatening if we don't pull the disputes they are going to shut down our Smoke Drop account, we are amazed! turns out there is somebody there responding to payment details and yet not actual question from users that pays you $19.99 a month! We've saved you the trouble and deleted the app ourselves.
This user has zero history with the application, no orders, no emails, no claims.