SmokeDrop

Dec. 13, 2019

Updated: Worst thing anyone can ever do with their time is messing with this app . They do not keep up with stock or the vendors they use. I lost about 25 hrs of time listing, fixing inaccuracies and deleting products from the lost vendors that bailed on them. Pictures don't match / look clean plus a lot do not load once added leaving you to hunt for them yourself. Descriptions on most are against FDA regulations or misleading. A lot of issues dealing with slow shipping and sending wrong products in the few orders I had. One vendor shipped whatever he wanted after sold out (hassle), One product hasn't been delivered 12 days after ordering (ridiculous). The price point and shipping on some items are a bit high. All orders have had some issue after the first one. Recently, I logged on to find 80% plus of my shop was out of stock. Over 200 items all sold out instantly. They no longer have one of the best vendors on the platform. The rest of the stuff is Canadian shipping at $10 and over a week shipping times or not my niche. Pretty much a worthless app for $19 a month. Save your time and reach to vendors individually and dodge this hassle. You temporarily paused a vendor that supplied 90% of your stock and told me you have no knowledge of when they will be available. So what are you robbing people of monthly fees for when you have nothing to sell but a few over priced pipes and wool knit hats. I won't be coming back to this period.

Nov. 22, 2019

I had an issue where the item ordered was "out of stock" so I had to refund the customer. However, Smoke Drop was prompt and professional in dealing with the issue which prevented any problems. On top of that, Smoke Drop updated their website the following week to limit this from happening. This shows they are on top of it by constantly updating not only the products they carry but also the functionality of their website. Items sold are delivered within the time frame with no complaints from customers. Note: Selling these items are considered "high-risk" so you will need to obtain a third party gateway for payments. Do your due diligence and you will be fine.

Nov. 15, 2019

Fair warning here. you will loose the ability to use shopify payments. also the margins are razer thin. shipping is much more expensive than it needs to be. Sometimes $10 on a $5 product.

Nov. 11, 2019

I used this app to build a store only for Shopify to block my payment account. 7 day trial they charged me for this app even though it was uninstalled on the 7th day. BS very disappointed. Shopify should not have this app in their app selection if they are going to block payment.

Nov. 8, 2019

Smoke drop has been an awesome addition to my shop. High quality product that drive traffic, and excellent customer service!

July 29, 2023

Changing it from two stars to one. If I could give negative stars I would. They never ship take your money and won't reply to emails. And you have to pay a whopping $100 a month and all your going to get is agreed customers.

Oct. 31, 2019

only thing missing guys is to add tag on the smoke drop app. Because after i put item in my store i have to go take each item & add tag to put them in my category! If u can do that its gonna be verry nice

Oct. 25, 2019

I used this app it is wonderful thank you so much Chris. This app has really made my business successful.

Oct. 16, 2019

Excellent customer service.***** :) five star for Chris from Smoke drop he call me right away and fix my issue I highly recommend Excellent quality products and customer service.Thank you Chris appreciate all your help :) !

Oct. 17, 2019

Spoke to Chris for another store.. very helpful.. hopefully I can get the new store rocking and rolling using this app!

Sept. 30, 2019

I wish I could give this app 10 stars. I just started using it about 4 days ago and so far I"m getting about 3-4 orders a day and I'm not even advertising yet. Customer service is awesome, never have to wait to hear back from them. Products sell themselves! I love this app.

Sept. 27, 2019

Spoke with Chris and he was beyond helpful! Great app and worth every penny. Thanks Chris for your time and answers!

Sept. 18, 2019

Love the app so far. All of my orders have shipped same day or next day. Customer feedback is good as well. I wish their catalog was larger, but they've already added a few hundred products since I signed up, so I'm sure it will expand over time

Sept. 13, 2019

I might be the only store using this app just for their apparel but it is really great. The experience has been awesome with faster fulfillment than anyone i've ever worked with like most the time same day. Good stuff, thanks for all of your help Carly! Keep up the good work :)

Sept. 9, 2019

I really love you guys. I was having a very difficult time finding the right products to sell and what to sell exactly. I came up on this app and now my shop is flourishing. No complaints so far. Thanks guys