Yotpo Email Marketing & SMS

Jan. 22, 2024

Hi and greetings, I'm new to your service and would like to stress how delighted I was in receving assistance in setting up my policies matter for SMS onto my website. Marnie was clear on my steps, it's process and their speed was truly suprising well. Thanks again for having such a platform for assisting us all. Happy new year.

Jan. 10, 2024

Marni the customer service agent was beyond helpful and amazing. Thank you so much but the app is a little but complicated however with the help it was good

Dec. 25, 2023

In regards to my first review. One of their support agents promised me to get my toll free number working for US marketing ASAP. It's now been 5 days and no updates on the case whatsoever which makes me pretty unsatisfied. Hope they'll help me out as promised. Amazing app. Very good, reliable and helpful support. Shout out to Quin (support agent) who helped me set up everything seamlessly.

Sept. 26, 2023

Takes a minute to get setup. Recommend using the chat service to get with an live agent to fully setup. my agent "PL" was awesome, she immediately understood what I need to be taken care of and had it done within 5 minutes. Awesome service. Now, let's see how well this works over the next few months! www.vibelifeapparel.com

Sept. 24, 2023

I recently interacted with Don from SMSBumps customer care team and had an outstanding experience. Their quick response, knowledge, and problem-solving skills were impressive. They showed professionalism, empathy, and were readily available. They followed up to ensure my issue was resolved and asked for feedback. I highly recommend SMSBumps customer care service, and I'm extremely satisfied with their support. A 5/5 rating!

Sept. 20, 2023

This app is really confusing but Joann helped me and did a great job!

Sept. 7, 2023

I am having issues with the app not displaying any analytics for the day as well as many other problems, but the customer service is great. Regie C and Elijah C were both super helpful and helped me resolve almost all of the issues. Will definitely be 5 stars if the other kinks can get worked out by the higher-ups.

Aug. 10, 2023

I just want to say that Joann C helped me alot with gettting my SMSBump to work. I had it scheduled for right away and it did not send out. After going back n Forth, She found the problem and my SMS campaign was sent out right away.

June 21, 2023

Mernie fue amigable, rápido y efectivo. Todavía no pruebo el marketing por SMS, pero seguro es un buen servicio.

May 17, 2023

I've had this app for a year and while it has been okay, two of my campaigns failed to send. When I spoke with them about it, they said that the campaign was sent... End of story. I know the campaign failed and I wasn't about to argue about it.

May 9, 2023

This app have big problem with change the email I can’t solve it because it back mi again and again to main page .

April 15, 2023

perfect assistance helped me thanks marnie highly recommend to everyone they respond right away thanks

Feb. 20, 2023

SMS Bump is not user friendly and confusing to navigate. there are no readily available tutorials or definitions given for the jargon used on the app/site. There are also a couple bugs I encountered which made it very discouraging, to say the least. This is what brought me to seek help that from customer service. All of my questions were answered by PL. she was quick and friendly and answered all of my questions as promptly as possible. I would give her 5/5 stars. Give her a raise! The app however, which I am sure will work great once I understand it and know how to work around the bugs/complications, would get 3/5 stars. even the text choice isn't pleasing to the eye. Alas, I still have faith that it will help me reach my SMS Marketing goals and I will continue to use it.

Jan. 23, 2023

Djan, thank you for your very helpful support service. Now we move with this instrument of workforce.

Jan. 16, 2023

The app itself is difficult to use, not user friendly at all. I will be looking for a new app to use in the future. Customer service is always amazing, PL answered my questions immediately and knew exactly how to fix the problem I was having.

Jan. 6, 2023

Thanks for Gen's help, she is doing good customer service, but the app was implented yotpo review system, which is annoying.

Nov. 3, 2022

I needed help with finding the platform that I use for pop-ups. PL helped me identify the platform and provided instructions to make the appropriate changes.

Aug. 19, 2022

I have just trialed sms, some things are easy and some i find difficult but getting there we will see after my campaign the response

Aug. 11, 2022

goed en snel geholpen door de klantenservice. Leuk contact ook vanuit Iven E ondanks dat het via de een chat is.

April 16, 2022

I just tried to download the app and it doesn't seem to be working. One i hit install is goes to a blank page. So nothing loads or allows me to set up an account.