Yotpo Email Marketing & SMS
Email & SMS Campaigns for Shopify | Yotpo Email &...
Rating
4.9
feedback
6,841
chart
#7,002
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May 1, 2023
customer support during setup was very friendly and helpful. Only after setup i found out that i was paying 0.32usd per sms instead of 0.16usd. (country outside of US. ) Turns out a text message is just 160 Characters and this includes links and unsubscribe info. So basically you always pay for more then 1 text message. All in all its been a waste of time to set this up, with these costs we would pay thousands of dollars every month to use this service. For US companies the costs will be much much lower, but keep in mind that the costs will not be the same as advertised on their pricing page, quite dishonnest marketing.
Thank you for your feedback — we're sorry to learn that you're experiencing issues with Yotpo SMS. Our team has tried contacting you, but we have not heard back. We encourage you to reach out to our team as soon as possible so that we can help.
Feb. 17, 2023
This used to be an awesome app. However the platform has been pretty buggy lately and customer service is slow and not the best to deal with. It feels very outsourced and disconnected. After being with SMS almost 3 years, we will be leaving soon to find another SMS service. Customer service should be a priority with something as important as text messaging and SMS Bump has lost that touch lately.
Nov. 13, 2022
Decent app, with good flows and automations. I upgraded my plan to utilize the A and B testing, sent a campaign, but the program didn't send the correct message that I configured, checked, double-checked, and sent off. Sent a couple emails to support with no response. Previous to this I wanted to upgrade to the higher tier plans, reached out twice within a few months span. Still haven't heard anything back. Overall the app is pretty good, the service isn't. The cost of sms is expensive already and with lackluster support may be better off finding an alternative.
Jan. 10, 2022
Application is sometimes buggy, but do the job. Support is too slow to process your issue. I even forgot the context of my issue when they got back to me....
Nov. 5, 2021
REALLY upset that I upgraded to their growth plan and imported with Klaviyo and took ALLLLLL my time today to set this up, and no one is helping me figure out my issues. Horrible experience so far and I would love some QUALIFIED help. Try another SMS app is my recco so far. Will update if I see any changes. Not a great app or service.
Hello, Thank you for reaching out. I am sorry to hear about this experience you had. I can see that one of my team members has reached out to further assist with the trouble you are reporting. We are happy to help! We look forward to hearing back from you. Kind regards, SMSBump Customer Care
June 1, 2021
The app was working well without any major problems but had a short outage that told customers that the app wasn't installed when it was. This caused us to re-install the app and thus resulting in losing all of our automations and data. Very unfortunate situation.
May 8, 2021
really good for abandoned checkout campaign but not for SMS marketing. invested 130 USD for the campaign and 0 return..
March 16, 2021
Worked great for about a year and then my last text campaign was randomly sent out over the course fo 2 weeks to my customers causing a ton of confusion since the original text was for a sale that ended the evening I sent it. Contact SMSBump and they said all was fine on their end but this had never happened before. I tried to find a resolution and they refused to help. Looking for a new company now. Super disappointing since I had over 12K people on my text list and now have to start over.
Aug. 23, 2020
I don't know why but the abandoned cart recovery is not working for me and I can't find any useful help from support :( Update August 22: It seems like they have new error on the system every week. This week, all my sms are failed to be delivered, and they still charge them. Can't wait to spend all my credit then delete this app.
Hello there! Stoyan here from the SMSBump team. I am sorry to see that you had such an experience with our app. I checked what happened here and it seems that there was a minor technical problem in the connection between two services. The problem was resolved in a couple of hours. Everything should be working as expected ever since. Let us know if you have any concerns. UPDATE AUG 21st: We are still waiting for feedback from the client.
June 29, 2020
still cant figure out how to tie it in with shopfiy it tutorial when to fast now it wants a 100 characters what that about
Hello there, Stoyan from the SMSBump team! You can find lots of tutorials in our official website and our knowledge base section. Nevertheless, a colleague of mine has reached out to you to help you set up our product correctly.
July 22, 2020
Has some good features but its disappointing they don't have a mobile template version for the floating button pop up. It covers the whole page and is quiet ugly. Wish I could create a initial pop up and if users would exit out, it would stay as a button in the bottom corner to be reopened again. Postscript does this...
Hi there! Stoyan from the SMSBump team. I just spoke with our developers and they assured me that our templates for floating button popups are actually mobile-friendly. We would be happy to sort any issues that you have with our app, so feel free to contact our support team. Looking forward to your feedback.
May 23, 2020
I integrated SMSBump with my Justuno pop-up... the integration seemed to go smoothly as Justuno accepted it fine. I noticed immediately that I have an issue as I signed up to test my own pop-up and I haven't received the initial welcome flow. I checked SMSbump and my information is there so not sure why it's not starting the flow. I have spoken to 2 customer service reps & I haven't had the problem solved yet. This has been going on for 2 weeks. I'm starting to get a little frustrated as now I'm not getting responses to my to follow up emails. Hopefully this is a glitch and it all turns around.
Hello and thanks for reaching out. Apologies for the delay here and hope you had a fantastic Memorial day weekend. Our support team has gotten back to you. EDIT - July 2nd: Hello again! Stoyan here from the SMSBump team. Wanted to ask you if all your issues were resolved. Feel free to reach out to us, our team will be more than happy to help you!
Aug. 30, 2020
Service is very poor. I have been trying to get an answer on reporting of Orders for a three weeks and can't get a person to tell me. Repeating myself over and over and over again. Can't tell if the platform actually works on not.
April 18, 2020
Difficult to judge the App as I installed it, sent a test SMS to my personal cell 12 hours ago and have still not received it despite the app telling me it was sent, Went through all the processes and then started to ask them questions - hours upon hours with no reply. Still waiting (5 hours ago their persistent sales focused chat bot told me the normal wait is 5 minutes...) Also - the free credit doesn't work and that's one of the things I asked about.
Hello and thanks for reaching out. This looks like a quiet hours setting. We would love to help you out solve this so our team will get in touch with you. Thank you for reporting this once again.
Feb. 6, 2020
happy with the results but no so much with the service. you can't speak to an agent and you have to do everything via email or chat. lame.
Hello and thank you so much for the feedback. Would love to hop on a call with you. Our team will reach out and ask for more details on your availability.
Dec. 24, 2019
Hi ! I used sms bump a lot on my last shop and it's in theory very powerful. But right now SMSBump's doing shit. It allows itself to deactivate my SMS campaigns at any time without warning, causing me to lose hundreds of euros of abandoned checkouts. Really disappointed.
Nov. 2, 2019
For SMSBump.... We are not all techy people like this app assumes. The app set up is hard for beginners. Otherwise its seems ok