All reviews

Rating Breakdown

  • 5
    93% (6,359 ratings)
  • 4
    4% (306 ratings)
  • 3
    1% (44 ratings)
  • 2
    0% (17 ratings)
  • 1
    2% (117 ratings)
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5 / 5 Share

June 14, 2023

Definitely would recommend this app to other shops! Really simple set up that works seamlessly with your store's automation and support is great. Jeff was great and worked quickly to get everything verified and set up!

Using app

4 days

Total reviews

4

Average rating

5.0

5 / 5 Share

June 14, 2023

Their support is great, and they respond with zero delay. Big thanks to Aleksandar for helping me resolve the several issues I had.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 14, 2023

Djan P is the best!!! he has helped me a lot with all this process. the best sms app 100% recommended

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 14, 2023

Best sms & email marketing app on Shopify. I've used it on my other shopify stores as well and it's one of those apps you should always add to your store. Alex helped me set it up in no time, thanks!

Store

Songvio

Using app

9 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 13, 2023

the support team was very helpful and friendly. thank you so much for the quick replies. very appreciated.

Store

ORTEZA

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 13, 2023

PL was the third person to help me. All other customer service helpers seemed to just want to get rid of me as quickly as possible. But PL stayed with me until we finally figured out the root cause of my problem and we found a solution. Thank you again!

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 13, 2023

PL helped me with validating my site. The service was 10/10. Thank you to all the people working with SMSBump.

Store

Taeli.e

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 18, 2023

Really great customer service take time out to help with any problems and the website is really easy to use. Joann C helped me and also Djan P

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 13, 2023

best customer service. Quin from the support team answered quickly, and explained every detail in order to finsh the process, thank you Quin, if anyone needs help please ask for Quin

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 13, 2023

SMSBump works great and Quin from the customer support team provided a lot of help. Greatly satisfied overall!

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 13, 2023

excellent customer service, every question has an immediate answer, I had to set the GDPR on my store and with the help of the chat everything was very easy, plus they also checked that everything was done right

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 13, 2023

Very useful when it comes to marketing automation. Customer service is great. I needed help validating my account and PL helped me do so in under 5 minutes.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 13, 2023

I had the pleasure of working with PL from SMSBump's customer service team, and I'm extremely satisfied with the experience. PL's knowledge, promptness, and friendly demeanor made solving my issue effortless. Their dedication to customer satisfaction was evident, and I highly recommend PL and SMSBump for their exceptional customer service.

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 12, 2023

Joann C was very helpful with getting everything set up. The process was very quick and easy. I would defiantly recommend to anyone.

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 12, 2023

I like the app. It is so helpful for marketing in different countries. Thank you Joann C for your support.

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

June 12, 2023

I spoke to Joann C and was satisfied with my service. Joann responded quickly and helped with my issue quickly.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

June 12, 2023

I spoke to Quin & she helped me tremendously! in detatil directions and made sure i got what i needed! would highly recommend!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

June 12, 2023

Really great customer support. Super fast response time. John was really helpful and got me up and running quickly.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 12, 2023

Was having troubling setting up my text number. The customer service chat assist was so easy to maneuver and my customer service rep Jeff gave very clear instructions!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

June 12, 2023

Thanks, John for your help. Great app to convert abandoned carts! Pre-build flows are working really well, and really easy to set up.

Using app

About 1 month

Total reviews

5

Average rating

5.0