All reviews

Rating Breakdown

  • 5
    93% (6,359 ratings)
  • 4
    4% (306 ratings)
  • 3
    1% (44 ratings)
  • 2
    0% (17 ratings)
  • 1
    2% (117 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 8, 2023

Good service, excellent product 10/10, Djan from customer service really took great care of my situation

Using app

12 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 8, 2023

Exceptional customer service: personalized attention, fast response, and satisfaction guaranteed, Perfect working with

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 8, 2023

Djan was very helpful! Customer service is great and they respond immediately very good app to make marketing to your store

Store

MAKINAT

Using app

About 9 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

May 8, 2023

Jeff was very helpful! Customer service is great and they respond immediately. Dashboard can be overwhelming, but enough assistance to get you going.

Store

Anapana

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

May 8, 2023

Quin was great and wonderful working with me today on our business. 5+ stars everything was validated with ease.

Store

KIMYZ

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 7, 2023

Marnie was great, quick and attentive to my questions and concerns. Marnie helped me make sure that my store was compliant to start sending out emails and sms messages. Highly recommend.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 7, 2023

Keano was great, very fast and on point. super helpful and made the experience very easy to go through

Store

Desire

Using app

About 2 months

Total reviews

8

Average rating

5.0

5 / 5 Share

May 17, 2023

I totally recommend such app which gives me a great ROI on spent budget in general, Perfect support team

Using app

About 1 month

Total reviews

10

Average rating

4.8

5 / 5 Share

May 7, 2023

Great app ... this is the second store I am using it with. Everyone is super helpful. Keano helped me getting my store compliant to start sending out emails and sms messages. Was very helpful and friendly. Highly recommend.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 28, 2023

Keano, was very helpful in helping me get my email discount working correctly. Easy to communicate with! And was very patient! The chat team is amazing!

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

May 8, 2023

Jeff was really helpfull and comprehensive with me! Fast answers and great help! Satisfaction guaranteed :)

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 7, 2023

I recently had the pleasure of interacting with Jeff regarding assistance with my account blocked issue. I cannot express enough how impressed I am with the exceptional customer service he provided. Jeff was patient, attentive, and genuinely committed to resolving my concerns. His expertise and in-depth knowledge of the system were evident as he efficiently guided me through the process, ensuring that I understood every step. His friendly and professional demeanor made me feel at ease, and I truly appreciated his willingness to go the extra mile in providing support. I would like to sincerely thank Jeff for his outstanding assistance and commend him for his dedication to customer satisfaction. His exemplary service has not only resolved my issue but also strengthened my confidence in the SMSBump. Keep up the fantastic work, Jeff :)

Store

DuckVid

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 7, 2023

Quin was great help Validating my account. She was very helpful. Very quick to respond and had no trouble fixing my problem

Store

Atlas

Using app

2 months

Total reviews

7

Average rating

5.0

5 / 5 Share

May 7, 2023

Needed to check if the legal and privacy policies were set correctly and Quin was of great help, thanks :)

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 6, 2023

Love it really good app. I've used it for years it is a must for any ecom brand and Marnie was helpful!

Using app

31 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

May 6, 2023

Service was great! I needed help verifying my phone number, and I was lost. I spoke with Marnie, and they were quick to respond and walk me through everything!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

May 6, 2023

Very nice and fast chat support it is nice to be attended by someone who makes their work in the right way and very fast, thank you Djan!!!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 6, 2023

Marnie was able to quickly and efficiently resolve my problem and provided quick, and clear steps on how to update the settings i needed to in my shop! I truly appreciate it!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 6, 2023

Dear Marnie E, I am really happy to write you this letter because with your help and support, I was able to overcome an important problem in my life. I want to say that you guys are a great team. In my interaction with you, I became aware of your high standards in customer satisfaction, your professionalism and the quality of your service. Thank you very much for taking the time to understand my problem, empathizing with me and resolving the issue as soon as possible. Working with you was a real pleasure for me. Your professional, helpful and attentive attitude was very important to me. I think your company is lucky to have a great team like you. Thank you again and thank you for being a support team I can always count on. Kind regards, Kitchen Kreative

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 6, 2023

Jeffery T helped me today with making sure my site is up to date on my policie. I appreciate the quick responses and will continue using SMSBump!

Using app

About 1 year

Total reviews

1

Average rating

5.0