All reviews

Rating Breakdown

  • 5
    93% (6,359 ratings)
  • 4
    4% (306 ratings)
  • 3
    1% (44 ratings)
  • 2
    0% (17 ratings)
  • 1
    2% (117 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 27, 2023

Needed help uploading my email subscribers. Princess was able to help me right away, was very fast and helpful. Thank you PL so much for your help.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 27, 2023

I would 100% recommend using the SMS "Chat Support" if you're in need of help. I had Djan help me, and the communication and patience they had was perfect.

Using app

14 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 27, 2023

I had some problems and Quin immediately helped me and we solved the problem, she was great! She helped me validate my account

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 27, 2023

I am just trying to figure this app out for my business and so far it's been the best option for SMS, but I needed a little customer service support. I hopped on Chat and Jeff was able to walk me through some compliance issues and answer questions about where to find some features I was looking for. Honestly, I wish all of the tech issue for my small business could be solved this easily.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 27, 2023

SMSBump is great and can make you a lot of money! Plus, the customer service is awesome, shout out to Aleksandar!

Store

Caaly

Using app

17 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 26, 2023

Marnie was excellent and patient she didnt become fustrated on the long wait i took lol . She was very informative as well . Thanks Marnie

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 26, 2023

Quin was very helpful with my request & gave me all the appropriate steps to take to update my SMS policy on my website. Currently waiting for verifications.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 25, 2023

Marnie was quick with response and was a lot of help, she made evrything easy for me and made it simple.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 25, 2023

I came from using a smaller company’s app and this is so much better! The funtionality is easier to use, and it’s way more powerful. Thanks for helping me with onboarding, Keano!

Using app

5 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 25, 2023

So far so good. All issues have been worked out quickly and professionally by Keano. I am looking forward to expanding my use of the app and seeing how it affects sales

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 25, 2023

Keano was knowledgeable, patient, friendly, helpful, and fast. She helped me verify my numbers with no hassle.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 25, 2023

Great service and quick response! Got the problem resolved very fast! Would recommend the app to others! Thanks Keano.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 25, 2023

Marnie was awesome help! She quickly validated our account via chat + got everything situated for our account.

Using app

About 19 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 25, 2023

i worked with the customer support agent Jeff and was an amazing agent support, very fast and super helpful. the app is very easy to use and i highly recommend it.

Using app

19 days

Total reviews

3

Average rating

5.0

5 / 5 Share

March 1, 2023

Irene has been great and helped me setup SMS Bump on Shopify, seamlessly. I would always recommend Irene to anyone who needs her services.

Using app

8 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 24, 2023

Amazing customer service and easy to use app. Oh, and the value of the marketing is impresive. Will keep using!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 24, 2023

Marnie's assistance was amazing. Thank you so much for the assistance, I was able to get helped with setting up SMS

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 24, 2023

I received good service, thank you Mylene.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 24, 2023

Very useful application. The support is very good, specially Djan which helped me ! I recommend everyone to use this app

Using app

27 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for sharing your thoughts with us!

5 / 5 Share

Nov. 17, 2023

PL was an absolute pleasure to work with. She was able to assist with me getting setup with SMS notifications and she was very informative and patient. Much appreciated :)

Using app

About 3 years

Total reviews

9

Average rating

5.0

Developer Reply

Thank you for writing a review — we value your feedback.