All reviews

Rating Breakdown

  • 5
    93% (6,359 ratings)
  • 4
    4% (306 ratings)
  • 3
    1% (44 ratings)
  • 2
    0% (17 ratings)
  • 1
    2% (117 ratings)
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5 / 5 Share

Feb. 3, 2023

Service is very responsive and very helpful. Lord R helped me and he provided me links and step by step instructions on how to fix my issues. I'm very impressed!

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

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5 / 5 Share

Feb. 3, 2023

Marnie was just FAST AND FURIOUS. i cloudn t expect more than what he/she delivered to me as service. Fast, clear and efficient, Thank you so much.

Store

Siimpw

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

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5 / 5 Share

Nov. 17, 2023

Based on the service, Marnie E was super helpful in the process of resolving my issues.

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

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5 / 5 Share

Feb. 2, 2023

Excellent customer service, I was connected to an agent in a timely manner and got my concern resolved quickly. I'm honestly impressed by the speed of the service. Definitely would recommend to my friends.

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

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5 / 5 Share

Feb. 15, 2023

Based on the service. The agent I had was Marnie. The best service I have had in a long time. The agent was waiting patiently for me and I struggle with technology and answered all the questions I had

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

We appreciate your feedback, thank you!

5 / 5 Share

Feb. 2, 2023

very helpful thank you! chat person helped me get validated so that i could start sending out texts !

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your feedback, we really appreciate it.

5 / 5 Share

Feb. 2, 2023

I don't think you would trust me if I told you that I am giving 5-star rating to this app while I am even still setting it up. This is due to the customer support agent, Lord, that was very patient and fast responding, and informed me with all the information I needed without being a second late. About the service, I almost am feeling comfortable, as I have surfed the app for a little, and for sure it's 10/5, not 5/5. You should add this app to your Shopify apps and sales channel, highly recommended.

Using app

6 months

Total reviews

3

Average rating

5.0

Developer Reply

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5 / 5 Share

Feb. 2, 2023

Really nice customer support, i was helped by Joann. The app itself are also really good, Definetly worth downloading.

Using app

3 months

Total reviews

4

Average rating

5.0

Developer Reply

Thanks for your feedback, we really appreciate it.

5 / 5 Share

Feb. 2, 2023

Joann helped me & was very nice. She helped validate my Shopify store and also helped with a few other questions I had. Thank u so much Joann!!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your feedback, we really appreciate it.

5 / 5 Share

Nov. 23, 2023

My experience with John D. was impressive, very patient and effective. Thnk you for your fast support.

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate your feedback, thank you!

5 / 5 Share

Feb. 2, 2023

My experience with (Lord) was amazing. He was very patient with me i was able to get everything done with his help. Thank you so much

Using app

16 days

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate your feedback, thank you!

5 / 5 Share

Feb. 2, 2023

My experience with customer care was wonderful. Aleksandar was so helpful in trying to get my account validated and was done in a couple of minutes. Overall, the app's flow setup was so easy from the start.

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

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5 / 5 Share

Feb. 1, 2023

Joann was very helpful. She answered all of my questions in in a timely manner! I am more confident in how to use this app and enhance my marketing after chatting with her

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

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5 / 5 Share

July 8, 2023

Yotpo seems to be great for new comers! Tons of free emails, SMS is also available. It's easy enough to use and when you don't know how, the support team can be patient and helpful. I've only had my store running for 9 months and Yotpo's been helpful!

Using app

9 months

Total reviews

6

Average rating

4.8

Developer Reply

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5 / 5 Share

Feb. 1, 2023

Super service client très réactif et à l'écoute !! J'ai dû valider mon compte et j'ai aussi pu poser toutes les questions que je voulais à mon interlocuteur et il a su y répondre en détails.

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

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5 / 5 Share

Feb. 1, 2023

Had a little trouble with some editing but Marnie was great. Helped me get it fixed within minutes. Awesome.

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate your feedback, thank you!

5 / 5 Share

Feb. 1, 2023

I really really like this app and the live support is great....Highly recommend it to all who want their lives easier in the online world.

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your feedback, we really appreciate it.

5 / 5 Share

Feb. 1, 2023

Been using SMSBump for all my stores. Downloaded the app again today for a brand new store I recently created, Lord from the SMSBump team helped me get setup, and the process was quick and painless. Thank you for your help Lord and also SMSBump for building a great application to help my business make more money I appreciate it!

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

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5 / 5 Share

Feb. 1, 2023

Excellent customer support, they respond IMMEDIATELY, App takes you step by step on what you need to set up first and it's very easy to use

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your feedback, we really appreciate it.

5 / 5 Share

Feb. 1, 2023

the support helped me a lot in the setup! I couldn't get the abandoned checkouts to work, but in about 30 minutes they fixed it for me

Store

E&B_ESP

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate your feedback, thank you!