Yotpo Email Marketing & SMS
Email & SMS Campaigns for Shopify | Yotpo Email &...
Rating
4.9
feedback
6,841
chart
#7,481
All reviews
Rating Breakdown
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Jan. 1, 2023
Amazing CS from Iven! I am not to technological and every option/ link was shared so I can get my account set up. I even scheduled an appointment for tomorrow. Quick and great customer service from Iven. Thank you SMS Bump-Yotpo!
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Dec. 31, 2022
Great app to add to your shopify store. It's really simple and easy to use. Also their customer service is prompt and always ready to help even near holidays.
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Jan. 8, 2023
Amazing app, Keano is a great customer service rep, solved my problem in just a few minutes after entering the chat.
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Dec. 31, 2022
Keano was great in helping me with my pop-up issue! Turns out all I had to do was zoom out a little to see my email field as I'm on a laptop. Quick and easy chat. Yay!
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Dec. 30, 2022
I recommed this app. It really grew my business and i love the fact that i can reply to texts from my customers
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Dec. 30, 2022
Marnie was awesome and friendly, great experience , fast problem solver.
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Dec. 30, 2022
Quin was great with the customer service. Have not had a lot of use with the app just yet but has a good interface
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Dec. 30, 2022
Great Company, they simply deliver. it's a must-have app for all Shopify store owners this will boost your AOV and abandoned carts
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Dec. 30, 2022
Iven was very helpful with my questions on initial set up and he helped me with articles and instructions. Loved SMS Bump!
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Dec. 30, 2022
I needed help validating my account and Ivan was great.. super helpful and answered every question I had in detail. Thank you!
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Dec. 30, 2022
Been using this app for a while. Even though we haven't explored it fully and had any successful hits on email campaigns, this one comes at the top of the list for the app interface. Wish there is an export button to download the data instead of raising a support ticket. What stands out is their support service. The support team is Awesome! They always make sure to get our queries resolved. Both Aleksandar and Simeon were very kind and resolved our queries. Sorry if we missed out on any names; they're a bunch of friendly support teams that we can always rely upon. We liked the support service more than the app itself :)
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Dec. 29, 2022
i think the service was really good and the customer service is absolutely perfect and i hope we doing a good business together and those who were helping me marnie , jhaon
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Dec. 29, 2022
Setting up and getting started with SMS has been so easy. Especially with Gen's help. I look forward to lots of sales through the use of this app.
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Dec. 29, 2022
Marnie was quick to respond, friendly and supportive. Appreciate the help and would recommend for others to give them a try.
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Dec. 29, 2022
Djan and his colleagues are always kind and available for any explanation. Excellent customer care, it really mean a lot to the app rating
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Dec. 29, 2022
Super!! Joann C was very kind and helped me with everything I needed. I appreciate the promptness and good mood he conveyed to me!
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Dec. 28, 2022
Excellent customer service from PL with helping me finalise the set up of SMSBump. Easy, efficient and most of all friendly service. Love my interaction with PL. 5 stars!!!
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Dec. 28, 2022
My experience with the customer service was fantastic specially with PL they did a great job and helped me with a problem i had !!
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Dec. 28, 2022
Really helpfull, thank you very much! I need help for validation of the acccount and have helped me a lot
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Dec. 30, 2022
SMSBump is a Joke. Attentive Mobile and PostScript are lightyears ahead of this app. When it first became popular in 2018/19 it made sense to use but if you're a serious business owner who wants to grow the business for the long haul with a state-of-the-art SMS partner - go for the other two. The way they collect subscribers is so clean, their split testing features make sure you are sending out optimized campaigns, and their support is on another level - specifically the Attentive White Glove team. SMSBump did not work on day 1 because apparently the account was blocked from sending messages to USA phone numbers lol, so without exaggerating, the app is literally USELESS and a waste of time + revenue. Im standing by to see if their team is actually going to do something or if I'm just going to be given the runaround