All reviews

Rating Breakdown

  • 5
    93% (6,359 ratings)
  • 4
    4% (306 ratings)
  • 3
    1% (44 ratings)
  • 2
    0% (17 ratings)
  • 1
    2% (117 ratings)
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5 / 5 Share

Dec. 12, 2022

Best sms marketing app and super helpful support. So easy to use. If you don't use sms marketing you're leaving a big bag on the table.

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

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5 / 5 Share

Dec. 11, 2022

Servizio clienti rapido veloce e molto semplice. Ti aiutano passo passo su tutto ciò che hai bisogno, consiglio vivamente!

Using app

16 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your feedback, we really appreciate it.

5 / 5 Share

Dec. 11, 2022

Marnie helped me fully validate my account i really appreciate this whole team and they're help. love this service

Using app

2 months

Total reviews

3

Average rating

5.0

Developer Reply

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5 / 5 Share

Dec. 11, 2022

I needed some help for my flows and Quin answerded in a few seconds thanks to the online chat. She managed to resolve my problem quickly, thank you !

Using app

19 days

Total reviews

2

Average rating

5.0

Developer Reply

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5 / 5 Share

Dec. 11, 2022

Great support, got verified in minutes. Very clear instuctions on how to do so. Looking forward to advertising through emails.

Store

Neuma

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your feedback, we really appreciate it.

5 / 5 Share

Dec. 11, 2022

Perfect application and great support, super recommended. It helps to recover many abandoned checkouts and get back new customers. Thank you very much :)

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

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5 / 5 Share

Dec. 10, 2022

Highly effective SMS marketing app with robust automations. We've tested quite a few apps, and between SMSBump and Postscript, this was our winner.

Using app

Over 1 year

Total reviews

28

Average rating

4.5

Developer Reply

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5 / 5 Share

Jan. 6, 2023

It's only been about 2 weeks and I am still learning all of the Yotpo settings and options. I had issues with the first support agent as I got a complete brush off with no follow-up, but I kept going. As well as their website's pricing page advertising "bundles" but apparently that does not mean discounted bundles, which is a bit misleading, especially since they require you to contact them regarding bundles, which I filled the contact form twice and never heard a response until I reached out. 5 stars because there was one setting I couldn't figure out if it was possible, so I reached out again and Lord literally saved the day by showing me a single button that completely activated what I needed! Update: PL also was a great help with a later concern I had! Good customer service so far!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

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5 / 5 Share

Dec. 10, 2022

Great App With great customer service Quin was very helpful helped me a lot with my account setup

Using app

4 months

Total reviews

3

Average rating

5.0

Developer Reply

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5 / 5 Share

Dec. 10, 2022

Amazing customer support they always do great and the app is great it makes me a lot of money to be honest I always use it for all my stores all the time

Store

TendTok

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

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5 / 5 Share

Dec. 10, 2022

SMS Bump is great. I use it for all my business and in really increases your conversions. Support team is also amazing.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

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5 / 5 Share

Dec. 9, 2022

I never leave reviews but here I had to deal with a person named Glad or PL I don't know but whatever this person is excellent. I would like her to know that. She gave me a quick and efficient help I was really surprised thank you PL.

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

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5 / 5 Share

Dec. 9, 2022

servizio clienti super ( ho avuto modo di collaborare con PL ). Mi ha aiutato a risolvere un problema che non riuscivo a risolvere con la massima gentilezza e disponibilità

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

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5 / 5 Share

Dec. 9, 2022

Great support, Irene Landa has exceeded all my expectations. She helped me understand the SMS automation flow and learn how to maximize the use of my SMSBump account and run a successful campaign to increase my ROI. I really appreciated her assistance and I hope to boost the success of my shop with smsbump/Yotpo. Shalom!

Store

AXSAL

Using app

4 months

Total reviews

7

Average rating

4.9

Developer Reply

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5 / 5 Share

Dec. 9, 2022

Lord was very helpful in the chat box when i needed help he was very quick and effective! Love this app it has worked wonders for sales in my business.

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

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5 / 5 Share

Dec. 9, 2022

The Support is super fast and awesome! Thanks to Lord I was able to validate my account in a matter of seconds!

Store

Mstiti

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your feedback, we really appreciate it.

5 / 5 Share

Dec. 9, 2022

I had an issue regarding the validation of my account, and after struggling for more than half an hour, i decided to ask customer support, who resolved my issue in less that 5 min. Thanks specially to Quin!

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

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5 / 5 Share

Dec. 13, 2022

Very quick reply and efficient customer service. Fhoel gave me answers to every question I had. I recommend

Using app

5 months

Total reviews

8

Average rating

5.0

Developer Reply

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5 / 5 Share

Dec. 8, 2022

Great service with great help. really appreciate the quick timing and how determined customer service is on my issue

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

We appreciate your feedback, thank you!

5 / 5 Share

Dec. 8, 2022

The only app where the SMS form is a thing! App works well, and if I ever had a confusion or an issue, customer support was really helpful, I had an agent named "PL" help me out, checked my TOS and double checked the store to make sure I was following every SMS law, it sure was a save!

Using app

3 months

Total reviews

6

Average rating

5.0

Developer Reply

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