All reviews

Rating Breakdown

  • 5
    93% (6,359 ratings)
  • 4
    4% (306 ratings)
  • 3
    1% (44 ratings)
  • 2
    0% (17 ratings)
  • 1
    2% (117 ratings)
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5 / 5 Share

Feb. 7, 2024

Marnie customer service was 5*. Answered quickly and got my issues resolved in a flash.

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Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 7, 2024

John D was very helpful

Store

Serenza

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Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 7, 2024

Quin gave me great service and answered questions on time. Thank you for Working with me.

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Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 7, 2024

Quin was able to help me with all my problems today, by going in through my account and fixing them so I did not have to do anything! Great help!

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Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 7, 2024

I've faced 2 issues when started with Email marketing. 1st - I was not able to create Email Campaigns, but it was resolved after I contacted support, it took a day or two. And second one was about my account verification, and it was resolved pretty fast with Regie's help. Thanks for that. Overall the app looks good, it has good email customization, fast support team answers, and integration with other Yotpo apps. Recommended.

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Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 7, 2024

John D was awesome and efficient helping me resolve an issue with my SMS number validation.

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Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 7, 2024

John D was great. Thank you so much!

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Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 7, 2024

Reige was super helpful and made the process very easy to understand.

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Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 7, 2024

the support team really helped me especially "Regie" very good service too.

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Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 7, 2024

awesome chat support. PL has help me thru all the process thank you

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Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 7, 2024

PL was very helpful and assisted me really well. Thanks

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Total reviews

7

Average rating

5.0

5 / 5 Share

Feb. 7, 2024

simple and easy to use, designing flows is straight forward, customer service was quick and responsive especially my customer service agent PL, the instructions she gave were clear and precise, would recommend this service to all my mates starting their ecommerce business

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Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 7, 2024

Joann C made it easy!

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Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 7, 2024

excellent service! PL is soooo nice!

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Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 7, 2024

Great support. This is the first time I found the service in this app. PL help me deal the problems fast. Thanks

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Total reviews

3

Average rating

3.7

5 / 5 Share

Feb. 7, 2024

great services help out with everything I needed answered

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Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 7, 2024

Marnie was really helpful in getting us set up with SMS verification, especially when it came to amending terms of service and privacy policy. Marnie was speedy and very helpful 10/10

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Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 6, 2024

Great support and easy setup! Templates are great!

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Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 6, 2024

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Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 6, 2024

Awesome chat support by AJ T. I installed the app yesterday and contacted support but did not get much help initially, possibly I contacted them outside of their working hours. However, when I tried again today, I was totally blown away by AJ T's assistance. AJ helped me to customize my SMS flows for the countries that I am serving and in accordance to Shopify's best practices. AJ has also been very patient throughout. I feel much more confident now to get started with SMSBump. Thank you!

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Total reviews

1

Average rating

5.0