All reviews

Rating Breakdown

  • 5
    93% (6,359 ratings)
  • 4
    4% (306 ratings)
  • 3
    1% (44 ratings)
  • 2
    0% (17 ratings)
  • 1
    2% (117 ratings)
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5 / 5 Share

Feb. 1, 2024

The customer representative John D really helped me out with this! Amazing service and amazing app! It was a very simple process and super easy! Thanks so much!

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 11, 2023

Thank you for everything! PL, did everything right to make my account work. I will recommend your company to all my friends and colleagues. 2023-02-21 I still needed help and Djan was very patient and kind with me while solving my problem. 2023-03-11 Very good! The assistance was fast and friendly, I really appreciate everything Keano did for me.

Using app

About 1 year

Total reviews

10

Average rating

5.0

5 / 5 Share

Sept. 14, 2022

I used costomer service to help me find a sesific setting I was looking for. PL reached out to me and help me in a an instant. great experience with this worker.

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 14, 2022

I reached out for assistance on a billing question. Rep Lord worked with me to make sure all my questions were answered. Great customer service.

Using app

7 months

Total reviews

3

Average rating

3.7

5 / 5 Share

Sept. 14, 2022

Absolutely the leading sms marketing app. Functional, simple and the support replies in all hours of the day! TOP! Lord of the support is the best!

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 14, 2022

Great and fast customer support at startup! Look forward to seeing how the app works for my business.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 14, 2022

It's perfect, I immediately had an adviser who helped and guided me :) I'm a beginner so it's nice that you are so reactive

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 14, 2022

L'assistance de l'application marche très bien. Communication et information très rapide. Un support que je recommande . Merci à Lord

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 13, 2022

I've been using SMS bump for about a year now, I love most about the fast customer service. This app is also easy to use. I worked with PL on an issue I was having, PL was polite and quick to response. I am pleased no complaints and I highly recommend. They just started email campaigns, I'm about to test it out because klaviyo is becoming too expensive.

Store

Vagesty

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 13, 2022

Genebie M was very helpful with my issue I had setting up an embed form for my coming soon page. it's all fixed and I can continue working on my business.

Using app

5 days

Total reviews

3

Average rating

4.7

5 / 5 Share

Sept. 13, 2022

Genebie M did a fantastic job assisting me with setting up my new store. Now, I'm excited to see how this tool works.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 13, 2022

Thank you PL for a very fast resolution of my activation issue. Thank you PL for a very fast resolution of my activation issue.

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 13, 2022

Give this guy more money. His time is worth more than whatever it is now. he helped me though the whole process and really made sure I understood each topic and even gave me extra advice to help me succeed. I would give more stars if i could!

Using app

About 21 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 13, 2022

The application works great and the customer service is very good. They have helped me a lot and it gives impressive results.

Using app

2 months

Total reviews

9

Average rating

4.9

5 / 5 Share

Sept. 12, 2022

Super Appli, le service du chat est simple et très rapide. Les personnes sont très réactive !! Merci à vous SMSBUMP !!!

Using app

14 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 11, 2022

I am still new to this app, asking for a guide and they response it immediately, very helpful for a newbie

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 10, 2022

Joann C is the most amazing customer support rep ever. She helped my with all my issues (which werent really issues) I was migrating from another platform. SMS bump is pretty great thus far

Using app

Over 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 10, 2022

Joan the chat helper was very patient and guided me on how to manage my email/sms marketing campaign and wow all this for free! I would of easily paid for this app. Thanks everyone

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 10, 2022

The app is easy to use. Helps me market 100 times better at the touch of a button! If you're looking for a time saver this is it. Stop sending messages one at a time!!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 10, 2022

The app is really intuitive and helpful. I love the popup options to obtain SMS and email subscribers along with the detailed analytics and I'm currently utilizing the free plan. I just recently had to contact support because of an issue with my subscriber list and Iven E. was super helpful and supportive. That interaction alone increased my confidence and decision to continue to utilize this app as we grow our company. Thanks again Iven E.!

Using app

Over 1 year

Total reviews

1

Average rating

5.0