Yotpo Email Marketing & SMS
Email & SMS Campaigns for Shopify | Yotpo Email &...
Rating
4.9
feedback
6,841
chart
#5,823
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Dec. 22, 2023
Quin was such a great help today. She has walked me through getting verified and was very quick in their responses. Very grateful for her customer service and it was a pleasure. Would definitely recommend as I am just setting up and they seem to be very happy to help.
Dec. 22, 2023
Nice team to help anytime . Special Thanks to Joann C for helping me smoothly.
Dec. 22, 2023
Dec. 21, 2023
Princess has done an amazing job to help me set up my smsbump onmy store. i give her 5 stars
Dec. 21, 2023
SMSBUMP is very easy to set up and integrate with Shopify. Having SMS campaigns along side email campaigns is very important for business to stay connected with their customers. The standalone Shopify platform is deficient in this area. I assume because of the costs involved to send SMS. SMSBump allows me to customize my text message campaigns to suit my needs. The only feature that is missing is an iOS/android phone app to connect with the SMSBump chat feature so that when customers reply to my texts I can get notifications to my phone and quickly reply. Right now you can only get notifications by email and use a web app which is not as convenient for me. The Shopify chat app is a good example of a phone app that Yotpo should mimic for SMSbump chat feature. I spoke to smsbump representative PL to submit this feature requests to the Yotpo team. Hopefully it will be added to the roadmap for a future release.
Dec. 21, 2023
Very professional and very helpful . Went thrrough every step smoothly . Thank you
Dec. 21, 2023
John D did a terrific job helping me with setup, I love that they have actual people ready to go to answer questions and help you troubleshoot. That level of customer service is rare these days so I'm happy to continue to work with them and pay for this app.
Dec. 21, 2023
It is early days as I have just installed the app today, but so far it looks great. Joann C helped me with verification and she was very helpful.
Dec. 25, 2023
In regards to my first review. One of their support agents promised me to get my toll free number working for US marketing ASAP. It's now been 5 days and no updates on the case whatsoever which makes me pretty unsatisfied. Hope they'll help me out as promised. Amazing app. Very good, reliable and helpful support. Shout out to Quin (support agent) who helped me set up everything seamlessly.
Dec. 20, 2023
Marnie was very patient & knowledgeable about the information I needed! I really felt better after the assistance given!
Dec. 19, 2023
Marnie has been very helpful and patient with assisting me for efficient automation of my SMSBump. Great Team