All reviews

Rating Breakdown

  • 5
    93% (6,359 ratings)
  • 4
    4% (306 ratings)
  • 3
    1% (44 ratings)
  • 2
    0% (17 ratings)
  • 1
    2% (117 ratings)
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5 / 5 Share

June 22, 2022

Very good support team. All-in one marketing/sms app for shopify. Highly recommend this app. 5 stars!

Store

ReHome

Using app

About 1 year

Total reviews

7

Average rating

5.0

5 / 5 Share

June 22, 2022

Great Customer Service! Very easy app to get set up and enhance those sales!! I recommend SMS Bump for your messaging services. I use them on more then 4 different stores!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 21, 2022

Great support ! Every instruction was well explained , thanks for the great help ! and keep up the good work :)

Using app

35 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

June 21, 2022

Perfect! All instructions and help were extremely precise. CS was simply there to help me every step of the way.

Store

Noah

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 21, 2022

Great app, really helps to grow your business also great helpdesk. They help you setting everything up

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 21, 2022

I've been using SMSBump for months. This app is very useful and helps generate leads/sales for my store. I just found out today, the keyword feature is now included with my plan and I no longer have to pay a usage fee monthly. Rosen helped me with all my inquires through the chat support and was quick in reply. Highly recommend!

Using app

Almost 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

June 21, 2022

Customer-oriented and very helpful staff that is always keen to solve the issues. Especially helpful if you are a beginner and not an IT savvy:)

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 20, 2022

Customer service is great. Always super helpful with helping me work through issues I experience due to my learning curve as a new entrepreneur. I recommend this app. Thanks, Simeon!

Using app

29 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 17, 2022

J' ai vraiment aimé comment ça fonctionne. Je vais conseillé à d'autres personnes cette application. Merci

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 16, 2022

A must for marketing and customer service is great! Easy to work and able to promote sales easily. Thanks!

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

June 15, 2022

Nice team and nice app! My store generated more than 10K+ in sales just with this app that cost me 0$! That is incredible

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 15, 2022

I truly enjoyed Iven he was a true help! The chat is super useful! I've also used the virtual help as well and spoke with Ricky, everything is pretty grate with this app!

Using app

3 months

Total reviews

1

Average rating

5.0

1 / 5 Share

June 15, 2022

5days, I've been writing for 5 days to the customer service because i can't log in to my account which is linked to my shop in Germany and no one is answering, so so frustrating, customer service is really bad.

Using app

10 days

Total reviews

6

Average rating

3.0

Developer Reply

Hello, Thank you for reaching out. I am sorry to hear this feedback, sincere apologies! I can see that our support team has reached out to you and we are looking forward to addressing your feedback and to further assist with your concerns. Kind Regards, SMSBump Support

5 / 5 Share

June 15, 2022

I use this app for SMS on a pop up, our home page; The SMS sent to subscribe gives the customer a discount code: Customer service is helpful and FAST accutate help. The very best

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

June 15, 2022

J'adore l'application smsbump, ça marche bien, merci beaucoup pour cette découverte. le service est client est top.

Store

Holow

Using app

Over 1 year

Total reviews

2

Average rating

5.0

4 / 5 Share

June 15, 2022

Very good customer service, assisted me in everything I needed. very good abandoned cart features..

Using app

3 days

Total reviews

2

Average rating

4.0

5 / 5 Share

June 15, 2022

thanks PL! i am grateful for the help! although i am new with the app, i find it easy to use. i still have some questions about managing things but i'll ask again if i cannot handle. thanks again!

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 14, 2022

the customer service is really helpful. Lazar was great, very kind. Got my account working in no time :)

Using app

10 months

Total reviews

2

Average rating

5.0

4 / 5 Share

June 14, 2022

good service and very good app to use easy and convinent really appreciate all the stuff they did for me.

Using app

4 months

Total reviews

1

Average rating

4.0

5 / 5 Share

June 13, 2022

joann c has great services !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Using app

Over 1 year

Total reviews

1

Average rating

5.0