All reviews

Rating Breakdown

  • 5
    93% (6,359 ratings)
  • 4
    4% (306 ratings)
  • 3
    1% (44 ratings)
  • 2
    0% (17 ratings)
  • 1
    2% (117 ratings)
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5 / 5 Share

Jan. 14, 2022

I had some technical questions and it was all cleared very quickly and professionally. Great app and helpful customer support.

Using app

12 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 14, 2022

I highly appreciate the help of their support team. At first, learning how to use and set up all flow is a bit confusing for me. I had to ask them a lot and always receive timely response. Thank you so much for your great app and support!

Using app

About 1 year

Total reviews

13

Average rating

5.0

5 / 5 Share

Jan. 13, 2022

It's so helpful for reducing abandoned checkouts at a massive rate. Also, there is chat support for 24 hours which is so rare for a Shopify app. SMS Bump is really the best app you can install on your store for sending automated messages

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 12, 2022

Very good support, they will help you the best as they can, thank you a lot for this very amazing app

Store

Ieverna

Using app

2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 11, 2022

Great service and fast response through email. They validated my account within 20 minutes. I will recommend this app

Using app

About 6 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 11, 2022

Very good app with very good and reactive customer service. I recommend it to every business owner. it's a 5/5 from my side

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 11, 2022

Awesome app and support and most importantly, insane ROA. Couldn't ask for anything else. Keep up the good work.

Store

Sweevly

Using app

Over 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 10, 2022

Fast service response! I appreciate the timely help and follow-up. I had questions about setting up automated responses and validating my account. Yotpo was quick to respond.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 10, 2022

Great customer support! Transferred funds from another store painlessly. I really appreciate the ease of use.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 8, 2022

Great Service, really good for retention. Sales went through the roof after downloading and integrating.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 8, 2022

The service and attention are 10. Without the help of the great customer service team, I could not have done it. Now it's time to wait for my online store to work!

Store

Godarma

Using app

About 1 month

Total reviews

6

Average rating

5.0

5 / 5 Share

Jan. 6, 2022

Still buildng my Store but a great app and a really good customer Service! They reach out to me very quickly!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 6, 2022

The service and attention is 10. Without the help of the great customer service team I could not have done it. Now it's time to wait for my online store to work!

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 5, 2022

Easy to use, install and perfect for business :) Lazar helped me in setting everything and overall the Customer Care is amazing

Using app

Almost 2 years

Total reviews

5

Average rating

4.2

5 / 5 Share

Jan. 4, 2022

The app is very easy to use with solid support from the Yotpo. Just another great way to convert people into clients.

Using app

3 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Jan. 3, 2022

Keano is the best customer service employee I have ever met! Thanks! He was very friendly and helpful. SMSBump is most likely the best SMS marketing app out there.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 1, 2022

The best app ever, you just need to add the option to transfer balances between stores on same email, thank you so much

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 31, 2021

I had a couple a questions and used the chat feature to get help. I got quick responses and solutions. Rosen R. and Harry M. were fantastic!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 30, 2022

I got the help I needed. Friendly, professional and most of all, patient as I am a newbie to shopify. Second time needing help! The helped me solve my issue with my automated text flow. Very friendly and helpful!

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 30, 2021

The customer service is great and a necessary tool for your business for capturing lost sales. I would recommend

Using app

3 months

Total reviews

1

Average rating

5.0