All reviews

Rating Breakdown

  • 5
    93% (6,359 ratings)
  • 4
    4% (306 ratings)
  • 3
    1% (44 ratings)
  • 2
    0% (17 ratings)
  • 1
    2% (117 ratings)
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5 / 5 Share

April 14, 2021

I love the fact that their customer service is awesome. They are so willing to help. Harry was very patient and extremely helpful. I'm looking forward to using the app more.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 13, 2021

Excelent service. Very kind support and very quick response. This app boost your sales and has around 4000-5000X Roas the returns in money spent. I recommend this APP!

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 10, 2021

Une application au top pour qui veut augmenter ses chances de vendre, notamment avec le puissant retargeting par sms. Plugin clair, précis, bien documenté et avec une prise en main optimisée. Mention spéciale pour le support particulièrement chaleureux et disponible qui a su prendre le temps de répondre à mes questions. Merci Harry !

Using app

18 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 10, 2021

When I found out about this app, I got really excited because I wanted an app that is able to send out text marketing directly to my existing customers. Had some trouble after adding this app and funded it. Current contacts could not be added but because I managed to get the consent of every customers before this app was added, I managed to contact SMSBump support to get this sorted out. I am impressed with their support service being able to provide help as fast as possible. Within a day, everything was solved. Now, the store is using this service as much as possible. Thank you so much SMSBump for the fast response and support. Loving it!

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 10, 2021

Perfect app ! One of the best shopify application for me. The customers service is also very available.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 9, 2021

Chris and Harry were patient in helping me with some issues I was facing, I am still new to SMS Bump but I've heard raving reviews about it. Looking forward to using it for my online shop :)

Store

Rytrus

Using app

About 2 months

Total reviews

13

Average rating

5.0

5 / 5 Share

April 9, 2021

I needed help verifying my account for me to be able to add funds. The person I chatted with was extremely helpful and efficient. Quick response time and very pleasant.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 8, 2021

Outstanding service! Instant chat support and walked me through the steps I needed to take. Looking forward to putting this app to use to increase sales.

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 8, 2021

My agent was extremely patient and helpful and knowledgeable and quick. My anxiety has not ceased. I look forward to using the app! I'm feeling like this was a very good decision.

Using app

About 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

April 8, 2021

I'm using the app to retarget potential customers. My agent was great. He new exactly how to help me. He had all the answers. He spoke well and had great Gifs. Would want to work with him every time. He even gave me extra info and links to help me out even further after we got off chat. Great Rep!!!!!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 7, 2021

just signed up after using a few others and this one is the best with explaining set up and communication time frame. Very satisfied so far.

Using app

About 19 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

April 7, 2021

This is the best thing to happen to Shopify in years. Post-checkout upsells really drive AOV's higher. Carthook continues to improve with each update, the most recent update supports PayPal too which was a huge percentage of our orders.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

April 6, 2021

Am aflat de aceasta aplicatie de la mai multi prietenii antreprenori si ei mi-au spus ca da rezultate foarte bune . Numele meu a fost Daniel Stima si respect pentru aceasta aplicatie !

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 6, 2021

Just added the app but the customer service was fast and friendly. They offered easy guidance. Thank you!

Using app

About 2 months

Total reviews

3

Average rating

4.7

5 / 5 Share

April 5, 2021

I am very happy with the follow-up I received from the person who accompanied me. She was very reactive and I am happy to see her again!

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 5, 2021

Estoy empezando a utilizarla, al principio me pareció muy extraña, ya que está todo en inglés y moví unas cosas que no debió, unos días después me comuniqué con el servicio al cliente y me atendieron muy bien, me explicaron detalle a detalle todo el proceso.

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 5, 2021

This app is literally all you need for SMS marketing! The support is also great, I talked to a real person at 4 am no problem lmao

Using app

5 months

Total reviews

4

Average rating

5.0

5 / 5 Share

April 4, 2021

I just started using this app, and let me tell you their customer service is THE BEST. I'm able to quickly and efficiently fix any issues and their response rate is so quick even when I'm working on my store late at night.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 4, 2021

Great customer support! I enjoy using this app and would recommend to anyone that needs to recover abandoned cart.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 3, 2021

Great updates, options, and excellent customer service. I like that I was able to receive notifications in my account and do instant intervention with customer service chat.

Using app

6 months

Total reviews

2

Average rating

5.0