All reviews

Rating Breakdown

  • 5
    93% (6,359 ratings)
  • 4
    4% (306 ratings)
  • 3
    1% (44 ratings)
  • 2
    0% (17 ratings)
  • 1
    2% (117 ratings)
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5 / 5 Share

Dec. 3, 2020

I used the app for setup and my agent PL was amazing and very patient. Her replies were very quick! Very happy with my service!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 2, 2020

Very helpful customer service. While I did run into a couple issues using their popup forms (which are listed as "beta" at the time of this review), the customer service was great! I received a reply in less than an hour and they were very helpful. I also reached out to customer service with a question about their service and they responded very quickly. All in all, I am leaving this review mainly to express how impressed I was with the customer service. As for the app, it works exactly as listed and I am very happy.

Using app

23 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 1, 2020

Within a week of using this app, we saw terrific results and ROI. Super user friendly to set up automations and flows, and great customer service!

Using app

Almost 2 years

Total reviews

7

Average rating

4.9

5 / 5 Share

Nov. 30, 2020

Great app and better customer service! 5 stars! Was trying to validate my account and was walked through the process step by step.

Using app

9 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 30, 2020

works good all the time, support is amazing !!! good for begginers as well as experts, great way to do recarts !

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 29, 2020

Amazing customer service... I mean they said the chat would be slow responses due to holidays but man they responded in less than 2 minutes. Everything went smooth and was nice and easy. For sure going to use this more often. Instructions were so easy to follow and I set it up in minutes. Thank you!!!!!!!!!!

Using app

8 days

Total reviews

2

Average rating

3.5

5 / 5 Share

Nov. 29, 2020

Very nice app, it helps a lot, I recommend it, customer services is good also, you have to add this app on your shopify store !!

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 29, 2020

Easy to use and very user-friendly! Great customer service and quick response times from support. No complaints here!

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 28, 2020

I downloaded this App because it was recommended for me, and I have only had it for 1 day. I am so happy with their dedicated team, specifically Angelica who helped me out for over an hour! The prices are extremely reasonable and there are so many different customization options. There were step-by-step tutorials to make my store fit within the SMSBump Legal policy, and they were really easy. This is the PERFECT app to use, specifically around holiday time! This app works with any type of store! My niche is specific, you can't directly buy the product. It requires a custom quote. This app works within the store and was easy and so efficient to set up! Thanks!!!

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 28, 2020

Very good support ! I just started using SMS Bump I think it will increase my conversion rate. I recommand.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 26, 2020

The App support is top notch. I had many doubts about the App setup and Gen guided me promptly covering all the minute details. In e-commerce where every minute lost impacts the sales, receiving such quick response is highly appreciated!!!

Using app

2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 26, 2020

I download this app, the integration was very smooth, very happy with this app, and the sales services was reactive, helpfull it was just just PERFECT ! Thank you SMS Bump !

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 26, 2020

Amazing, very quick and easy. Angelica was very good at answering my questions and making sure I was able to validate my account quickly and accurately.

Using app

About 3 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 25, 2020

Great way to increase revenue, helpful team! I spend a small amount of money each month and see huge returns

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 23, 2020

costomer service is great. They help me with all the process of setup. now app is working good. thank you so much team

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 23, 2020

just getting started with this app, so far its great. im exciting to see an increase in sales . i feel success coming.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 23, 2020

The customer support on this app is incredible. I asked a question regarding the automation features at 11:40 pm and I got a response within minutes! I definitely recommend this app.

Store

inTrend

Using app

9 months

Total reviews

4

Average rating

4.8

5 / 5 Share

Nov. 23, 2020

This app is outstanding! I use this app to automatically send notifications for delivery updates, marketing and discounts through their powerful automated system. It integrates seamlessly with other apps making it easy to collect reviews, collect subscribers and more. It’s also a win win because the customer has to do almost nothing to leave reviews, get discounts, and stay updated through sms messages.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 22, 2020

A friend recommended this app which is pretty cool to use. I’m looking forward to growing my text marketing. Also support has been really great!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 22, 2020

I am new to this app and i am excited to use it for the first time. Angelica was very lovely to talk to for help

Using app

About 1 year

Total reviews

1

Average rating

5.0