All reviews

Rating Breakdown

  • 5
    93% (6,359 ratings)
  • 4
    4% (306 ratings)
  • 3
    1% (44 ratings)
  • 2
    0% (17 ratings)
  • 1
    2% (117 ratings)
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5 / 5 Share

Aug. 25, 2020

Fantastic support team via chat. I reached out and received a response within 5 minutes. My two questions were answered very quickly with no complications.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 25, 2020

I just installed the app and PL in online support walked me through the whole process. She also gave me links for me to explore since e-comm and SMS is new to me. Her patience and kindness was much appreciated.

Using app

14 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 24, 2020

Great customer service. Siemon helped me setting up SMS bump and it took less than 10 minutes. This app is a game-changer for anyone doing ecom through shopify.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 24, 2020

Great app, super easy to use! Easy to learn and is a HUGE help for retargeting and remarketing to consumers. A MUST HAVE TOOL.

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 24, 2020

I am so happy I found this app. The team is great, the setup was easy and I'm excited to have them on my site.

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 24, 2020

I used this app to send SMS to abandonment cart, ROI is insane. Thanks alot SMS bump! keep growing :)

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 23, 2020

Great customer service. A very effective marketing tool that will guarantee conversions for every store.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 23, 2020

I use this app to manage my SMS automations, really appreciate the support team, they are very responsive.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 23, 2020

The help, service, and instant live chat is absolutely amazing with this app. I had a few issues and instantly was helped. Thanks so much!

Store

Zendeto

Using app

20 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 22, 2020

TOP customers service so helpful, so patient i'm so happy with that they have fixed my issue in few minutes thanks a lot

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 22, 2020

They have amazing support I needed to have my account validated and it took about a few minutes to get connected. Angelica was amazing very helpful got my issue resolved. What I like about this app is how easy the layout is its not overly complicated.

Using app

9 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 21, 2020

Talked with Angelica. Great service and great person. She had humour, a great attidute and made the experience seamless. Thank you so much!

Store

Vivvoe

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 21, 2020

I was asking to transfer my balance between two account! They made it in 1 min!! Their Support team is amazing!! Thank you guys for such an expert!

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 20, 2020

Excellent customer service. Had some issues setting up but the customer chat bar on the side is very helpful and paired me up with someone very fast. Issues were instantly resolved.

Using app

10 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind words. Enjoy using SMSBump and if any questions arise, feel free to contact us ✌️

5 / 5 Share

Aug. 20, 2020

Angelica helped us validate our account, she was friendly and very knowledgeable, great customer service.

Store

AWD Med

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Angelica is great! Thank you for your kind words towards her. 😊

5 / 5 Share

Aug. 20, 2020

I just started using this app and it charged me $20 for auto recharge out of now where, luckily the customer service is very clear and polite. Harry really assisted me and gave me my refund, I do not have any comments yet for the App. But the customer service, oh wow...

Using app

2 months

Total reviews

3

Average rating

5.0

Developer Reply

Happy to see everything was resolved. Enjoy using our product!

5 / 5 Share

Aug. 20, 2020

Appliquation très facile d'utilisation, et le service client est vraiment très réactif. Je reccomande sans hésitation. Les prix des SMS sont très petit par rapport a la conversion que ceux ci peuvent apporter ! Very easy to use application, and customer service is very responsive. I recommend without hesitation. The prices of SMS are very small compared to the conversion that these can bring!

Store

Lormea

Using app

23 days

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for the amazing review!

5 / 5 Share

Aug. 20, 2020

This is by far the best SMS marketing & Retargeting app that I've tried. I'm using it on all my shops.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the high praise! 😇

5 / 5 Share

Aug. 19, 2020

SMSBump is an amazing tool and the support is both very friendly and helpful! Thanks so much for getting me up and running!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the review. Our support ninjas are always giving their best, so thank you for noticing 😊

5 / 5 Share

Aug. 19, 2020

Very nice way to get in touch with your customers! Nowadays everyone is using the phone to do everything and SMS is an easy and effective way!

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

SMS is really a must these days! Happy to see you decided to use SMSBump on your store. It really means a lot to us!