All reviews

Rating Breakdown

  • 5
    93% (6,359 ratings)
  • 4
    4% (306 ratings)
  • 3
    1% (44 ratings)
  • 2
    0% (17 ratings)
  • 1
    2% (117 ratings)
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5 / 5 Share

Sept. 9, 2023

djan est super merci

Using app

7 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 6, 2023

Still new to this app, still figuring all out but the customer service is very helpfull and guided you step by step if you miss anything, PL is very patient and lucky to be serviced by him/her.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 21, 2023

Great customer service. John B., PL, and Keano were friendly, attentive to detail, and thorough. Integrations and flows are also easy to understand.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 8, 2023

Fantastic app! Also, John D was so helpful in guiding me to get my domain verified. Excellent help! Highly recommend!

Using app

2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 8, 2023

Great Customer Support. Easy to use and a great set up! Recommended.

Store

Gazzzet

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 18, 2023

@AJ T was really helpful and gave the help that I was expecting!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 8, 2023

I only started using SMSBump today, and I found it fairly easy to work through especially with the help and guidance offered. When I got a little stuck, Alex gave me excellent support which I greatly appreciated and helped me move forward with my work. Would highly recommend this to anyone, and again thank you Alex for helping me today :)

Using app

About 4 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 8, 2023

I recently spoke with PL in customer support, and it was truly remarkable. PL's expertise, patience, and genuine care stood out and made me feel valued as a customer. Thank you for providing the support!

Store

VIPULSE

Using app

About 2 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 7, 2023

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 7, 2023

Le support est efficace et très gentil en plus d'être clair

Store

Ma boutique

Using app

About 1 month

5 / 5 Share

Sept. 7, 2023

don tesekkur ederım

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 7, 2023

John was great he made it simple and easy to update! Thank you John we need more like you.

Using app

29 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 7, 2023

John D from support is a dude!

Using app

About 2 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 7, 2023

consiglio questa app. il supporto davvero veloce, mi ha aiutato molto . grazie John D!

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 7, 2023

Have used SMS bump in the past! but just started a new store so haven't used in a while and Alex served me on live chat, he was amazing and helped me out so much. The guy deserves a raise! super helpful and polite

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 7, 2023

Great assistance, Alex is really friendly, thank you for that

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 7, 2023

good

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 6, 2023

I had an exceptional experience with the customer service representative Marnie via chat support. She was incredibly patient and provided clear instructions throughout our interaction. Her assistance was instrumental in resolving my issue, and her professionalism made the entire process smooth and efficient. Overall, a great experience, and a true asset to your customer support team. Thank you!

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 6, 2023

Marnie was very helpful validating my account

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 6, 2023

Very polite and friendly.

Using app

4 months

Total reviews

1

Average rating

5.0