All reviews

Rating Breakdown

  • 5
    93% (6,359 ratings)
  • 4
    4% (306 ratings)
  • 3
    1% (44 ratings)
  • 2
    0% (17 ratings)
  • 1
    2% (117 ratings)
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5 / 5 Share

Aug. 7, 2023

Joann C was a GREAT help. Quick responses and exceptional service. Will definitely recommend to my other shopify friends.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 7, 2023

Elijah helped me A TON with making necessary compliance updates to keep my account healthy. He provided me with detailed and easy to follow steps to do so. I appreciated the deeper look into my account, as I had originally reached out about something much smaller. His assistance helped me and my business tremendously!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 7, 2023

Elijah was very helpful in assisting me with issues that I had regarding my website. Swift responses and very kind!

Store

Risk

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 7, 2023

@john d was great and very patient with me as i went through compliance, definitely very helpful. 10/10 stars!!

Using app

24 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 7, 2023

The customer support service in this program is one of the best. I definitely recommend it to everyone who uses SHOPIFY

Using app

3 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 7, 2023

Their customer service is amazing. Elijah C promptly handled my request and was able to walk me through step by step on how to verify my account to get the app working on my store. I can't wait to learn more about how everything works to optimize it for my business!

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 7, 2023

was a good service very nice and friendly on point.jufyoufgdtydtydyfuglgyyuygufufktdtyidydydydyttftrtftuk

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 7, 2023

Elijah was very helpful in getting my account verified with your application. Went above and beyond with customer service!! Made sure everything was taken care of and help with all the issues i had!

Using app

25 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 7, 2023

I was just starting out and had basic questions. @Aljohn has been very patient and helpful in answering my questions and provided everything I needed to get going. Considering that I'm just starting out with their free plan, I could not have asked for better service. I'm very impressed with the quality of their customer support and excited to use their tools to grow my business.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 6, 2023

whenever i need help it is quick and accurate. I never worry about if it's going to take a long time for somone to help me! Marnie was great

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 6, 2023

gran atencion! respuesta inmediata y clara.

Store

Locruz

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 6, 2023

AlJohn provided exceptional support from start to finish! The tool has always been great but It's been a while since I've used the SMSBump so some of my automations and flows were no longer supported. AlJohn assisted me in upgrading those flows to the supportive versions as well as providing additional details on the new features in SMSBump. Overall terrific support and the app is amazing!

Using app

Over 2 years

Total reviews

3

Average rating

4.7

5 / 5 Share

Aug. 7, 2023

Agent PL was very knowledgeable and helped solved all issues raised and provided advises on best practices to get the best out of SMSBump

Using app

Over 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 6, 2023

I had the most amazing experience with Jeff from SMS Bump support! He was incredibly quick to respond, provided reliable solutions, and was so friendly throughout our interaction. I truly appreciate his exceptional service and would highly recommend him to anyone seeking top-notch support.

Store

Urmend

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 5, 2023

No issues with this app. Great customer service by Marnie specifically, and by others in the past. text marketing is cheap and generates ROAS of around 50x (sounds like a lot but when texts are only 2 cent if you generate 1 $50 sale after every 50 texts 50x ROAS isn't too crazy.

Using app

Over 3 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 5, 2023

Great support service, and the interface is really easy to use, one of my go to apps, Still got a lot to learn in terms of flows but it really gives you a great experience. Thanks to Keano he was really fast on providing a solution to my issues.

Store

Kozmio

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 5, 2023

Excellent attention from the support team, super attentive and quick response, thanks to Jeff who helped me every step of the way to set up my account.

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 5, 2023

Jeffrey T helped me, the edit page was a bit hidden so i contacted the live support and they explained it to me. Fast response , overall great service.

Using app

2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 5, 2023

Customer service is surprisingly good. They helped quickly.When I started using email and sms marketing it must have been the best tool.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 5, 2023

amazing aap and services im glad to use this application for my website im strongly suggesting people to use this aap

Store

ELLWHI

Using app

23 days

Total reviews

1

Average rating

5.0