All reviews

Rating Breakdown

  • 5
    93% (6,359 ratings)
  • 4
    4% (306 ratings)
  • 3
    1% (44 ratings)
  • 2
    0% (17 ratings)
  • 1
    2% (117 ratings)
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5 / 5 Share

Aug. 5, 2023

Excellent and fast customer service! Needed help on a Friday night, and PL was quick to respond and help out as best she could. Very frustrated to find out I can't collect names on my pop-up, only emails and phone numbers for texts, but otherwise, cool app, but again, great customer service from PL. Thanks for the help!

Using app

About 2 months

Total reviews

17

Average rating

5.0

5 / 5 Share

Aug. 4, 2023

keano ,was very efficient and helpful i had a problem to connecting my store whith SMS BUMP,him was very attetiveness patient to help .i very appreciate that .amazing service

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 4, 2023

The chat support within SMSBump is next level. The representative PL who helped me was super responsive and attentive to my questions. She helped me navigate the validation process step by step so i could get back to working on my brand. This SMS chat support feature is way more efficient that emailing back and forth or waiting to speak with a representative on the phone.

Using app

About 3 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 4, 2023

I connected with two people who were able to help me through the verification process and both were very quick, helpful and super friendly. I would recommend this app and their team to anyone looking to grow their business with SMS and email marketing!

Using app

About 21 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 4, 2023

Excellent app and customer service is always happy to help. Thanks marnie.! I will test the app to make marketing via text message and email. Thanks in advance to the app and the whole team behind it. I love shopify and thanks for such a great customer service.

Using app

30 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 4, 2023

Great app, great customer service (PL), and of course its just collect money from the flor with this app.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 4, 2023

Have not fully experienced it yet but the service is good. Excited to start using this app to help grow my online business!

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 4, 2023

Thanks to Don my issues were solved,he was quick and very professional. I also would recommend this service to others.

Using app

About 6 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 4, 2023

john was amazing very nice and helpful he took was very patent on giving me instructions though my computer was slow but we got the job done thank you so much

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 4, 2023

SMSBump works so smoothly and the support team is excellent. Quin was very fast at responding and very helpful with my request. I recommend everyone looking for a sms & email marketing to try this app.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 3, 2023

Marnie Was Great. Helped me find and do everything I needed to get done. 5 stars for her. Great service

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 3, 2023

Fast service from Marnie. Much appreciated!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 3, 2023

Marnie was great. Quick response and told me exactly what I need to do. Then waited for me to complete it and confirm all was okay.

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 7, 2023

I so appreciated Joann's help tonight. She was very patient with helping me - I'm very new to the IT side of all these connections, and it helps to have someone very patient. I know that it's not easy helping someone when you can't see or hear them. Again, I so appreciate Joann.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 3, 2023

Marnie was extremely helpful in getting our account set up. Customer service is outstanding! Really like how easy this program is to set up and use.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 3, 2023

Just signed up. Has features that another app that I was using didn't. Looking forward to using this app to keep in touch with my customers. Don was great! Helped me get up to signed up quickly.

Using app

36 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 3, 2023

Maranie was really helpful and quick with verifying me. I would like to always have her as a person who would help me

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 3, 2023

Marie was very kind and understanding! I needed my account to be validated and she guided me through the process and made it very easy!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 3, 2023

The chat representative I was speaking with was extremely helpful! Glad they could help me set up the sms marketing!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 3, 2023

Great app. the customer service is top notch. Elijah C. was a tremendous help and communicated efficiently every step of the way and helped me with what I needed done.

Using app

About 1 hour

Total reviews

1

Average rating

5.0