SoldLive: FB + IG Live Sales
All reviews
Hardly any customer support. No one to speak with on the phone. We had to piece together how it works. No tutorials to explain layovers. We did a live with what we taught ourselves and the products were not changing on Facebook when we would hit next on the laptop. We are not even sure if we are doing it correctly since the customer support we receive is "send a screenshot". Some things can't be fixed with a "screen shot" and a phone conversation would go a long way. When we first installed app we were offered a zoom call with the founder. We didn't schedule one immediately, and now we are one month in & all we are getting is email support hours or even days after you contact. Embarrassing on facebook last night using it! https://www.facebook.com/PinkJulepBoutiqueLou/videos/607921751498126
This is a very disappointing and surprising review. I went back and checked, and our customer support team had responded to every single email you sent within 24 hours. They pointed you to our overlay tutorials like https://help.getsoldlive.com/article/83-overlays They asked for screenshots since they were trying to understand the issue you were seeing. But you did not let them help you. Zoom calls are not available on the grandfathered $50/month plan you were on. But I offered you one anyway, and you did not respond. I proactively followed up with my offer to help over zoom and explained that we do not give out our personal phone numbers. But you did not respond to that either. Instead you chose to write a 1-star review It looks like your business has been banned from Facebook and Instagram. Regardless, your email address and store are not allowed to install SoldLive in the future.
I love this app! The automatic daily posting of products is a huge time saver for me and going live is so easy! The support staff is great to reach out with any changes or updates and helps me decide which ones are best for me and my shop. I can’t say enough good things about this app! THANK YOU SOLD LIVE!
Thank you for your review! If you ever want to have a zoom call with the founder of SoldLive to discuss your live sales, please reach out to the support team and we will help you schedule a time with him.
I love using this app & the team! The are so helpful , even when there is an issue or have a question!
Thank you Rachel! If you ever want to have a zoom call with the founder of SoldLive to discuss your live sales, please reach out to the support team and we will help you schedule a time with him.
I really enjoy using SOLD Live. At first it was a bit confusing trying to understand how to get my customers to subscribe but once I got that done it was pretty easy. It makes my LIVE SELL events much more easier.
Thank you Crystal! If you ever want to have a zoom call with the founder of SoldLive to discuss your live sales, please reach out to the support team and we will help you schedule a time with him.
I'm not a "review-writer". I should be, but honestly running a business is busy work and I don't take the time like I should. That said, I wanted to share my experience with Joe & the SoldLive app because of the valuable impact it has had on our business. We have a unique selling model with a network of affiliates across the US. This is the only social media live selling app that has successfully met our needs and worked with our other systems (shopify, commission apps, etc.) how we need it to. This is in large part to the hard work and extra time that Joe has dedicated to help us tweak it to our very particular specs. Not to mention the many built-in features that allow for lots of options. I am incredibly appreciative of the time he takes to help us and his willingness to always hop on a call and flush through our issues or needs in record time. He is creative and always thinking about what's next. I love how this app has helped up to grow our business and am excited for all of the potential it has. Our customers of all ages are able to understand and utilize the comment-selling features with ease. They are also always working to add new features or benefits. We are a small company that does not expect this level of individual support so we really value developers who see us as more than just a subscription. Thanks Joe!
Thank you Gina! If you ever want to have a zoom call with the founder of SoldLive to discuss your live sales, please reach out to the support team and we will help you schedule a time with him.
Love this app! Worth every dime. I like the automatic posts on my fb business page and facebook group too!
Thanks so much Christi. If you ever want to have a zoom call with the founder of SoldLive to discuss your live sales, please reach out to the support team and we will help you schedule a time with him.
Such great customer service and support! This app is always working to improve and make things easier for the seller! We are thankful to have this as a tool to use for our live sales!
Thank you Melissa! If you ever want to have a zoom call with the founder of SoldLive to discuss your live sales, please reach out to the support team and we will help you schedule a time with him.
I love this app and what it provides. It makes owning a business easier by giving you an automation that is easy to use. It makes navigating social media a snap because I do Not have to actually post and invoice daily. Sold live does it all for me!
Thanks so much Joniece! If you'd like to have a zoom call with the founder of SoldLive to discuss your live sales, please reach out to the support team and we will help you schedule a time with him.
I never go live, as in absolutely NEVER. But that's the best part about this app. I use it in my VIP group for destashes, VIP only items, etc so that I don't have to manually invoice anything. It's amazing and Joe is always there to help almost immediately. He is willing to research and customize features as well. He's always looking to improve the system and resolve any issues.
Thanks so much Jordin! If you ever want to have a zoom call with the founder of SoldLive to discuss your group sales, please reach out to the support team and we will help you schedule a time with him.
We have used SoldLive for a while now and we love (as do our customers) that you don’t have to make a separate account. Everything comes straight to your messenger which makes it so easy! Any time we have an issue, Joe jump right onto a zoom call with us to trouble shoot! The overlay feature has been a game changer for us as we don’t have to repeat the “number” for people to claim
Thanks so much Acacia! If you ever want to have a zoom call with the founder of SoldLive to discuss your live sales, please reach out to the support team and we will help you schedule a time with him.
I have been using SoldLive for over a year and it is one of the best business decisions I have made. This app saves me so much time from manual invoicing. Joe is extremely helpful and always coming up with new changes to the app to make selling easier. My customers love that I can go back to verify whether they have previously purchased an item. I wholeheartedly recommend SoldLive.
I have been using Comment Sold and giving a try to SoldLIve because Joe has been resolving all doubts and issues all the time. The app is really easy to use and with the new features that they have developed, we will be able to send a notification to all our subscribers every time that we go live, like we used to do with comment sold. I haven't used it yet, but I will come back with an update soon.
Looks like there was confusion about our pricing change from 2 years ago. Here's what happened: 1) You were on a grandfathered pricing plan paying $75/month + 3% sales commission 2) We got rid of the sales commission plans 2 years ago and have encouraged everyone to get on flat monthly pricing. With the flat monthly fee, you are likely saving money by not giving us 3% of your sales 3) You are welcome to upgrade to a higher sales order quota during spikes like BFCM and then downgrade afterwards to a cheaper plan. 4) None of our pricing changes were timed for BFCM. We had changed from a sales commission structure to flat fee after the holidays in early 2024. 5) You were not forced to migrate to the new plans. You were still grandfathered in for 2+ years when YOU chose to migrate to the flat monthly fee plan. 6) When you go over the sales order limit, the app continues to work for your shoppers. We just hide the non-essential tabs within the app dashboard. Hope you can understand and update your review. Having said that, we do not work with customers who expect us to continue serving them after leaving a bad review.
Joe is absolutely phenomenal! He’s efficient and professional. Any issue I’ve ever has been resolved. Any inquiries are always answered via email and the system itself is so convenient
If you sell live on Facebook this app is the best. On average my live sales generate 30 to 60 sales. It use to take me 2 days just to bill my customers. Now I am getting paid for orders within minutes after the live sale ends. My customers love the fact they can see what they purchased right away. I no long have to decide who gets the item when I only have a few. Joe is very helpful, answered my questions very quickly. So many great features! With the time I save I can do more sales!
My business has gone to another level in just a few days! My customers are raving about the layout and the ease of shopping. This is a true game-changing app that produces amazing results in such a short time. This is a cutting-edge product that is above the fold. Joe (the developer) is very patient and attentive to details, questions, or concerns that you may have. I am super excited to go live and use the sold live app. I have gained new as well as returning customers in a short period of time. You will not be disappointed!!!! (can't wait to see what features will be added next.)
So far, so good! Easy to use and super helpful support - quick and seamless setup. I highly recommend this app.
We are really liking the SoldLive app...we are former CS users and our customers like that they can comment a number and not have to put their size out there. We like how easy it is to use and know that this app will just keep getting better and better. We have a few requests and once those are added this will be a 5-star app!
I've been using SoldLive while selling #SuperCute accessories on Facebook and Instagram (@AccentMyOutfit) for some months now. It has made my invoicing SUCH a breeze! My customers can watch their carts while they shop and. Heck out at their leisure without waiting for me to send the invoice. I love it!! Joe is always super helpful and available to answer my questions or even do a minor customization to make selling easier for me. Highly recommend!
Best app ever. Try it and you will not regret it. Joe also offers the best customer service. It saves time.
I wish I would have known about the app sooner! Since having the app I have regained my time spent invoicing customers. No More Invoicing!! Now the app does it for me automatically as customers comment their numbers. It's a gamechanger for my business and I'm thankful for the customer service provided by Joe. I had a few hiccups getting started but now that I'm in, no regrets! Get started now.
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