SoldLive: FB & IG Live Selling
Facebook and Instagram live selling made easy
Rating
4.5
feedback
127
chart
#3,328
All reviews
Rating Breakdown
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Nov. 12, 2024
I have been trying to get in touch with them via email for continuing to take a monthly fee even though I have opted out of their program per the email I got from them stating it wasnt a great fit because I barely used it. So why is NO ONE responding to my messages!!!!!!!!!!!!
Aug. 18, 2023
Hardly any customer support. No one to speak with on the phone. We had to piece together how it works. No tutorials to explain layovers. We did a live with what we taught ourselves and the products were not changing on Facebook when we would hit next on the laptop. We are not even sure if we are doing it correctly since the customer support we receive is "send a screenshot". Some things can't be fixed with a "screen shot" and a phone conversation would go a long way. When we first installed app we were offered a zoom call with the founder. We didn't schedule one immediately, and now we are one month in & all we are getting is email support hours or even days after you contact. Embarrassing on facebook last night using it! https://www.facebook.com/PinkJulepBoutiqueLou/videos/607921751498126
This is a very disappointing and surprising review. I went back and checked, and Joy had responded to every single email you sent within 24 hours. She pointed you to our overlay tutorials like https://help.getsoldlive.com/article/83-overlays She asked for screenshots since she was trying to understand the issue you were seeing. But you did not let her help you. Zoom calls are not available on the $50/month plan you were on. But I offered you one anyway, and you did not respond. I followed up with my offer to talk over zoom, but you did not respond to that either. It seems like you insist on a phone call, but we simply do not offer phone support even on our $500/month plan. We have decided to ban your store from installing SoldLive in the future since we cannot meet your expectations of phone support. I'm sorry we were not a good fit for you.
April 29, 2023
I loved this app when it was first presented to me, but quickly learned it wasn’t what was marketed to me. I felt used for information to make this like a larger app C.S. Developer was super helpful at first, but his attitude was condescending and we were told our problems and questions were too much to handle. I prefer to invoice manually now vs being put down like that.
We appreciate all feedback, whether positive or negative, as it helps us to improve and provide better service to our customers. We understand your frustrations with our support team and we apologize for any inconvenience caused. We take our customers' feedback seriously and have implemented measures to improve our support services. Regarding your comment about feeling used for information, please know that we take our customers' privacy very seriously and only collect data that is necessary to improve our app's performance and user experience. We would never use your information in any way that is not explicitly stated in our privacy policy. We would also like to address your previous interactions with our support team. We strive to provide excellent support to all of our customers, but we also need to ensure that we can manage the volume of requests we receive, especially during busy periods. We apologize if our response times did not meet your expectations. However, we needed to set appropriate boundaries to ensure that all of our customers are treated equally. For example, the founder does not respond to DM's from customers on his personal Facebook account. Once again, we apologize for any inconvenience you may have experienced and appreciate your feedback. If there is anything we can do to address your concerns, please don't hesitate to email support and we can connect you directly to the founder for a zoom call.
April 29, 2023
I used this system for almost 18 months. The first 6 months went really well for the need of my store, collaborating with the developer, however, the service and quality has declined. Was offered to test new features and later those features were removed without notice and only being offered on a higher plan. Unfortunately in the last couple months, communication has been very poor and unprofessional at times. Many times questions or concerns were brought forward and were ignored on initial request.
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you have experienced while using our app, and we appreciate your support over the past 18 months. We understand that the removal of features under beta testing without proper communication may have caused confusion and disappointment. We apologize for this oversight and will ensure that we improve our communication with our users in the future. Our goal is to provide the best possible experience for all our customers, and we are continuously working to enhance our app and its features. Regarding the communication issues you mentioned, we are truly sorry if you felt that your concerns were not addressed promptly or professionally. We take all feedback seriously and strive to provide exceptional customer service. We will review our support processes to identify areas for improvement and ensure that our customers receive the assistance they need in a timely manner. Once again, we apologize for any inconvenience you have experienced and appreciate your feedback as it helps us grow and improve. Thank you for your understanding, and we wish you the best in your future endeavors.