SoldLive: FB & IG Live Selling
Easily enable live shopping on Facebook or Instagram Lives
Rating
4.8
feedback
78
chart
#5,565
All reviews
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Nov. 12, 2024
I have been trying to get in touch with them via email for continuing to take a monthly fee even though I have opted out of their program per the email I got from them stating it wasnt a great fit because I barely used it. So why is NO ONE responding to my messages!!!!!!!!!!!!
We replied to all your emails explaining that we were unaware that Shopify automatically charged your store for our app after they froze (and then unfroze) your account. Your store was frozen by Shopify (not us) for several months, and then they automatically billed you when they unfroze your store. We refunded your charge when we learned that Shopify unfroze your store and charged you. Please check your spam folder as it does not seem like our email responses are reaching you.
Aug. 18, 2023
Hardly any customer support. No one to speak with on the phone. We had to piece together how it works. No tutorials to explain layovers. We did a live with what we taught ourselves and the products were not changing on Facebook when we would hit next on the laptop. We are not even sure if we are doing it correctly since the customer support we receive is "send a screenshot". Some things can't be fixed with a "screen shot" and a phone conversation would go a long way. When we first installed app we were offered a zoom call with the founder. We didn't schedule one immediately, and now we are one month in & all we are getting is email support hours or even days after you contact. Embarrassing on facebook last night using it! https://www.facebook.com/PinkJulepBoutiqueLou/videos/607921751498126
This is a very disappointing and surprising review. I went back and checked, and our customer support team had responded to every single email you sent within 24 hours. They pointed you to our overlay tutorials like https://help.getsoldlive.com/article/83-overlays They asked for screenshots since they were trying to understand the issue you were seeing. But you did not let them help you. Zoom calls are not available on the grandfathered $50/month plan you were on. But I offered you one anyway, and you did not respond. I proactively followed up with my offer to help over zoom and explained that we do not give out our personal phone numbers. But you did not respond to that either. Instead you chose to write a 1-star review It looks like your business has been banned from Facebook and Instagram. Regardless, your email address and store are not allowed to install SoldLive in the future.