SoldLive: FB & IG Live Selling

March 27, 2022

I had been researching for commenting systems to help me streamline my invoicing plus to serve as an easy transition for my customers. After six months I decided to try SoldLive. It was the best decision for my business. It is very easy and simple to use. I recommend SoldLive to any busy that uses social media as a shopping platform. It is a great administrative tool to assist with back-office functions. Joe and his team provide excellent customer service and provide one on one zoom trainings as well as YouTube videos. Thanks again, Joe for this simplistic commenting and messaging system! Jackie Brown, Divaz Runway.

March 9, 2022

SoldLive has been a great addition to my Shopify website. The automated draft invoices, reminders, and waitlist capabilities have saved me an enormous amount of time to be able to do other things with my business. The installation of the app was very simple and quick and I have been able to use the app with no issues.

March 1, 2022

Absolutely AMAZING! I chose this over commentsold because customers do not have to register, they checkout directly on my website! Which is great for up selling! Customers love it as well!!!!! I’m am soo impressed that I have direct communication with Joe. That is seriously HUGE!

Feb. 5, 2022

I use this app to help me with my invoicing process. I love this app because it saves me time, and because it's directly connected to my Shopify store I can go live and send traffic to my store all at the same time. I also love that I can choose a day and time that all carts will expire, and I can have all numbers match my sku (location) numbers here at my warehouse to easily find product while filling orders, but I ultimately love this app because my customers love it. My customers love that they don't have to register, and they love being able to see and alter their carts as they wish, this helps them to remember what they have claimed and to know where they are in their spending budget. Thank you Joe for your patience and time with me, you are awesome ! I definitely recommend the SoldLive app!

April 29, 2023

I have been using SoldLive for about 18 months. There were glitches and hang ups with the system that I worked through with the developer. My frustrations with this app have occurred in the last 6 months. In exchange for positive reviews I was given access to new features such as sku claims being anywhere in the comments for my customers. We all loved the new features and became accustomed to them only for them to be taken away. When I sent a ticket to the help desk due to the sku claim feature not working I was told it was now only available on a higher priced plan. In my opinion, this was a bait and switch. At no time when new features have been rolled out in the monthly emails was it stated they were for a limited time or that they were not part of the plan I was enrolled in. I lost sales because I did not realize the feature had been taken away and customer claims were not being added to their carts. Very unprofessional to not state upfront that access was limited. I recently received another email on 4/17/23 for an upgraded feature (multiple automatic product postings per day) and asked if I would like it. I replied yes and immediately received a response and access. When I inquired if it was part of my plan or if access would be for a limited time my email went unanswered and is still unanswered to this day 12 days later. It is time for my business to move on to another platform that is a better fit.

Jan. 24, 2022

So far we out store just signed up and our clients love the app. The fact that we don’t have to manually invoice every customer is a game changer! Joe is most helpful and respectful of time. Thank you

Jan. 24, 2022

I have been using this app for almost a year. I love it because I go live on Facebook and have a Shopify website. I don’t have to worry about double selling items because when I seek it on my Facebook live. The app will update my inventory on my website.

Jan. 19, 2022

This app has turned my invoicing process into a breeze. In the past I would hand invoice customers. SoldLive does all of the heavy lifting for me. My customers also love the app and its ease of ordering as well as having more control over their purchasing experience. Customer service, Joe, has been top notch. I would definitely recommend SoldLive for your live sales business.

Jan. 12, 2022

Really great app and the support has been fantastic. You feel like you have a partner helping your business.

Dec. 24, 2021

What do you like best? This app is easy to navigate. Simple to set up and any issues we have, Joe is quickly to respond. Highly recommend buying the scanner. It will change your life!!! Saves time and energy which makes your lives run so much smoother. We've been using this APP for 9 months and it's the perfect addition to my store, customers love it as well- So much that they have nicknamed the system "Robo Roots". Customer service on their end is exceptional, always head of the game and looking to improve. Very satisfied and highly recommended. The features are always updating to satisfy everyone's needs. What do you dislike? Any issues that we've had, Joe has found a way to fix it. The only set back is our customers can't shop our live and the website at the same time with the same cart. If you're hesitant about this APP, don't be. DOWNLOAD NOW.

Dec. 14, 2021

This has been a game changer for my business! Zero invoicing needed!! Super easy for the seller and the customers. Joe is incredibly helpful while launching and making sure everything works. He is always open to feedback. This is a must have app!

Nov. 16, 2021

We have tried several apps for selling on FB. This has been the best one we have tried. Their pricing is affordable for smaller boutiques! The overlays are professional and the dashboard is easy to manage. They are open to suggestions for improvements and cannot wait to see what else they can do! If we have had any issues, they have been very responsive to fix! We are so happy to have found this app!!!

Oct. 9, 2021

Boss Beauty Bling Accessories Very user friendly. Support is always available and ready to help. My customers comment, get a msg, their cart is started and they checkout after my live show. No more tedious individual invoicing. No more missing a sale because I didn't see a comment in my Facebook group. I have more organization with my inventory now and I'm able to see what my customers are buying. The app integrates with Shopify. I can do everything I need to do for my business all in one place. I am enjoying the ease of this app. It's a game changer for my small business.

Sept. 19, 2021

I would give this app 10 stars if I could!! It was so easy to get set up and ready for our Live Sale. Invoices were being paid before I was even done answering questions - and this use to take me days to read through every comment and manually send out invoices. This app is a game changer - now I have more time to spend creating new product to have sales more often! Thank you Joe!!

Sept. 11, 2021

Joe & the Comment Selling team is amazing! The most excellent customer service. Always prompt in helping resolve any questions or answers, and checks in to make sure everything is running smoothly. The app itself is fantastic! Very streamline, easy to use for both the retailer and the customer, which allows more interaction with your customers. Saves a massive amount of time invoicing, and keeps inventory counts up to date. The new live overlay for selling is another amazing feature that keeps the online/live shopping experience fun and simple!

July 15, 2021

This app has been so helpful to me as a small business in aiding with live sales, I found the price afordable for smaller retailers and the help desk is very quick to respond with any questions Ive had! They also check in periodically to check in on the efficiency of their app. Give it a try! I'm glad I did!

July 7, 2021

This app is so beneficial if you sell on Facebook live! It makes invoicing so easy and the support is always so helpful. This app is always improving and adding features. They listen when you voice your opinion and always try to help as quick as possible

May 3, 2021

Highly recommend this app for live selling! The automatic invoicing is smooth & I notice my customers pay sooner!

Feb. 26, 2021

Love this app! There was a bit of a learning curve in terms of how my POS software integrated with Shopify and then the app...infact after the first 2 weeks I got frustrated and hastily said I wanted to cancel. Joe was awesome and helped me to trouble shoot. Weeks 3 and 4 have been amazing! I am so happy I stuck with it! This has saved me hours and hours of time doing manual invoices! Get it and stick with it. You will not be sorry!

April 9, 2021

UPDATE 4/9/21: We were privileged to be a part of their BETA program for overlays and just did a live shopping broadcast last night using their new, very easy to use overlay functionality from our phone. Previously we were streaming through OBS with hi-res webcam (if you don't know what that is, it's not important), but not only is it so much easier using a smart phone, but we no longer struggle with the focus issues of a webcam. So-- if you're a retailer and not doing live shopping events, you really need to explore this great alternative sales channel that will add a new revenue stream that is too valuable to pass up. We just jumped in and we've been building a loyal audience with our weekly broadcasts. What we've found is not only are customers enjoying purchasing during the broadcasts, many customers become aware of the store by virtue of the fact that we do these broadcasts. Keeping your customers engaged is so important and this is just one more GREAT way to do that. Oh- and Joe/Lars have been absolutely awesome in both answering questions and being immediately responsive when needed. Love love love this tool! You will too! We just did our first FB Live event using this app and it went surprisingly well. We've considered Comment Sold as many of our retail colleagues have decided to use. As we are a Shopify store (both web and POS), sending customers to another platform as Comment Sold was not something we wanted to do. That's what's great about this app - it keeps everyone in the same ecosystem. From the customer side, it seems everything went smoothly. On our side, we had full transparency into carts as they were being built. What we discovered was that we could edit draft carts for the few customers who had problems (wrong variant, missing a product that wanted, etc.) The reminder messages to customers appears to have been effective as we only had one customer not follow through with checkout. Sold.as FB's fee is reasonable compared to Comment Sold and I've found their support to be very responsive and helpful. Mellow Monkey fully recommends this app to anyone looking to manage orders on Facebook Live. If you're not already doing FB Live shopping sessions, you're missing out on a nice revenue stream to complement your B&M and/or web business. Just jump in and give it a try! We did!