SoldLive: FB & IG Live Selling
Facebook and Instagram live selling made easy
Rating
4.5
feedback
127
chart
#3,328
All reviews
Rating Breakdown
Review RSS Feed
Jan. 24, 2022
I have been using this app for almost a year. I love it because I go live on Facebook and have a Shopify website. I don’t have to worry about double selling items because when I seek it on my Facebook live. The app will update my inventory on my website.
Jan. 19, 2022
I am very new to shopify and SoldLive. I used the overlay feature for the first time and my customers loved it. They loved seeing the number, because many like to shop without the volume on . It was very clean, crisp, and easy to read. I did not use the scanner feature but it was very easy to maneuver to the next item on my laptop.
Jan. 19, 2022
This app has turned my invoicing process into a breeze. In the past I would hand invoice customers. SoldLive does all of the heavy lifting for me. My customers also love the app and its ease of ordering as well as having more control over their purchasing experience. Customer service, Joe, has been top notch. I would definitely recommend SoldLive for your live sales business.
April 29, 2023
I loved this app when it was first presented to me, but quickly learned it wasn’t what was marketed to me. I felt used for information to make this like a larger app C.S. Developer was super helpful at first, but his attitude was condescending and we were told our problems and questions were too much to handle. I prefer to invoice manually now vs being put down like that.
We appreciate all feedback, whether positive or negative, as it helps us to improve and provide better service to our customers. We understand your frustrations with our support team and we apologize for any inconvenience caused. We take our customers' feedback seriously and have implemented measures to improve our support services. Regarding your comment about feeling used for information, please know that we take our customers' privacy very seriously and only collect data that is necessary to improve our app's performance and user experience. We would never use your information in any way that is not explicitly stated in our privacy policy. We would also like to address your previous interactions with our support team. We strive to provide excellent support to all of our customers, but we also need to ensure that we can manage the volume of requests we receive, especially during busy periods. We apologize if our response times did not meet your expectations. However, we needed to set appropriate boundaries to ensure that all of our customers are treated equally. For example, the founder does not respond to DM's from customers on his personal Facebook account. Once again, we apologize for any inconvenience you may have experienced and appreciate your feedback. If there is anything we can do to address your concerns, please don't hesitate to email support and we can connect you directly to the founder for a zoom call.
Jan. 12, 2022
Really great app and the support has been fantastic. You feel like you have a partner helping your business.
Dec. 24, 2021
What do you like best? This app is easy to navigate. Simple to set up and any issues we have, Joe is quickly to respond. Highly recommend buying the scanner. It will change your life!!! Saves time and energy which makes your lives run so much smoother. We've been using this APP for 9 months and it's the perfect addition to my store, customers love it as well- So much that they have nicknamed the system "Robo Roots". Customer service on their end is exceptional, always head of the game and looking to improve. Very satisfied and highly recommended. The features are always updating to satisfy everyone's needs. What do you dislike? Any issues that we've had, Joe has found a way to fix it. The only set back is our customers can't shop our live and the website at the same time with the same cart. If you're hesitant about this APP, don't be. DOWNLOAD NOW.
Dec. 14, 2021
This has been a game changer for my business! Zero invoicing needed!! Super easy for the seller and the customers. Joe is incredibly helpful while launching and making sure everything works. He is always open to feedback. This is a must have app!
April 29, 2023
I used this system for almost 18 months. The first 6 months went really well for the need of my store, collaborating with the developer, however, the service and quality has declined. Was offered to test new features and later those features were removed without notice and only being offered on a higher plan. Unfortunately in the last couple months, communication has been very poor and unprofessional at times. Many times questions or concerns were brought forward and were ignored on initial request.
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you have experienced while using our app, and we appreciate your support over the past 18 months. We understand that the removal of features under beta testing without proper communication may have caused confusion and disappointment. We apologize for this oversight and will ensure that we improve our communication with our users in the future. Our goal is to provide the best possible experience for all our customers, and we are continuously working to enhance our app and its features. Regarding the communication issues you mentioned, we are truly sorry if you felt that your concerns were not addressed promptly or professionally. We take all feedback seriously and strive to provide exceptional customer service. We will review our support processes to identify areas for improvement and ensure that our customers receive the assistance they need in a timely manner. Once again, we apologize for any inconvenience you have experienced and appreciate your feedback as it helps us grow and improve. Thank you for your understanding, and we wish you the best in your future endeavors.
Dec. 7, 2021
App has been so easy to use. And support is top notch. Love not having to manually invoice for my lives.
Dec. 5, 2021
I love the FB live comment app. You don’t have to be live either to use it and it integrates with Shopify. I personally tried comment sold and not a fan at all. You can use it on your biz page and or group just by doing wall drops or going live. The creator of the app is super helpful too in setting it up and working together.
Nov. 23, 2021
I love the simplicity of the system. It has been a game changer for my business and has saved me so much time on invoicing/shipping/fulfilling orders. I love that my customers can check out at any time as well as holds their cart for the extended period. I was looking at other systems similar to SoldLive, but couldn't justify the price for the features. This is at a great price point with some great features!
Nov. 23, 2021
This has been an amazing addition to my Shopify store. One of the best investments I've made to allow for more time freedom! Joe has been incredible to work with! Highly recommend to anyone wanting to take invoicing out of their weekly schedule!
Nov. 16, 2021
We have tried several apps for selling on FB. This has been the best one we have tried. Their pricing is affordable for smaller boutiques! The overlays are professional and the dashboard is easy to manage. They are open to suggestions for improvements and cannot wait to see what else they can do! If we have had any issues, they have been very responsive to fix! We are so happy to have found this app!!!
Nov. 9, 2021
I use the SoldLive app to get my customers invoice in their hands while their purchase is fresh on their mind. I like how my customers can get off the live and pay their invoice even if I am not done with the live show. It also helps me tremendously with inventory management. What I love the most about the app is that, as a business owner, it helps me to spend more time with my family instead of manually creating and sending invoices after a live show. I get to walk away after my live and let the app do the rest, even for replay viewers! I enjoy this app!
Oct. 9, 2021
Boss Beauty Bling Accessories Very user friendly. Support is always available and ready to help. My customers comment, get a msg, their cart is started and they checkout after my live show. No more tedious individual invoicing. No more missing a sale because I didn't see a comment in my Facebook group. I have more organization with my inventory now and I'm able to see what my customers are buying. The app integrates with Shopify. I can do everything I need to do for my business all in one place. I am enjoying the ease of this app. It's a game changer for my small business.
Sept. 19, 2021
I would give this app 10 stars if I could!! It was so easy to get set up and ready for our Live Sale. Invoices were being paid before I was even done answering questions - and this use to take me days to read through every comment and manually send out invoices. This app is a game changer - now I have more time to spend creating new product to have sales more often! Thank you Joe!!
Sept. 17, 2021
SoldLive is the BEST app that I've used through Shopify! Preparing for and carrying out our Live Shows used to take 2-3 days. Now with the SoldLive app, I have absolutely no prep work and no invoicing to do. Using this app has saved us so much time and effort. It is super simple to use and the customer support is AMAZING!
Sept. 11, 2021
Joe & the Comment Selling team is amazing! The most excellent customer service. Always prompt in helping resolve any questions or answers, and checks in to make sure everything is running smoothly. The app itself is fantastic! Very streamline, easy to use for both the retailer and the customer, which allows more interaction with your customers. Saves a massive amount of time invoicing, and keeps inventory counts up to date. The new live overlay for selling is another amazing feature that keeps the online/live shopping experience fun and simple!
Using app
Almost 2 years
Total reviews
1
Average rating
5.0
Aug. 14, 2021
I like everything I've tried with SoldLive so much so I haven't tried any other app for this and I plan to continue with the SoldLive, no need to go elsewhere.. It has been simple to use and easy for my customers. I LOVE the fact that messenger shows them the options for them to click on if they didn't mention (size/color, etc) they don't need to know how to type it out. Thank you for that. I also appreciate the support emails and the cost is amazing. Thank you again for a great product,
Aug. 12, 2021
I love the simplicity of it. I am able to add my products prior to my live or on the spot. I love that the app invoices my customers for me. This app has helped me tremendously. The stress of invoicing and checking on customers invoices to see if they are paid or not has been eliminated and I can be more present as a mom, wife and teacher! I have struggled lately with the app ending suddenly but not too concerned about it as Joe has been helpful along the way and I’m confident will help me resolve this issue