SoldLive: FB & IG Live Selling

March 18, 2021

Being in Canada - it was not easy to find an app that would work for comment selling/invoicing. From my first experience with the app and the customer service of Joe I have been blown away. Any glitches along the way he has helped to solve them. Set up was super easy. Before I would spend hours invoicing and now when I go live for my Sip and Shops I can easily invoice through this program 100+ orders a day. The instock feature is great too. The auto tagging! This is a app you need in your business.

Feb. 26, 2021

Love this app! There was a bit of a learning curve in terms of how my POS software integrated with Shopify and then the app...infact after the first 2 weeks I got frustrated and hastily said I wanted to cancel. Joe was awesome and helped me to trouble shoot. Weeks 3 and 4 have been amazing! I am so happy I stuck with it! This has saved me hours and hours of time doing manual invoices! Get it and stick with it. You will not be sorry!

April 9, 2021

UPDATE 4/9/21: We were privileged to be a part of their BETA program for overlays and just did a live shopping broadcast last night using their new, very easy to use overlay functionality from our phone. Previously we were streaming through OBS with hi-res webcam (if you don't know what that is, it's not important), but not only is it so much easier using a smart phone, but we no longer struggle with the focus issues of a webcam. So-- if you're a retailer and not doing live shopping events, you really need to explore this great alternative sales channel that will add a new revenue stream that is too valuable to pass up. We just jumped in and we've been building a loyal audience with our weekly broadcasts. What we've found is not only are customers enjoying purchasing during the broadcasts, many customers become aware of the store by virtue of the fact that we do these broadcasts. Keeping your customers engaged is so important and this is just one more GREAT way to do that. Oh- and Joe/Lars have been absolutely awesome in both answering questions and being immediately responsive when needed. Love love love this tool! You will too! We just did our first FB Live event using this app and it went surprisingly well. We've considered Comment Sold as many of our retail colleagues have decided to use. As we are a Shopify store (both web and POS), sending customers to another platform as Comment Sold was not something we wanted to do. That's what's great about this app - it keeps everyone in the same ecosystem. From the customer side, it seems everything went smoothly. On our side, we had full transparency into carts as they were being built. What we discovered was that we could edit draft carts for the few customers who had problems (wrong variant, missing a product that wanted, etc.) The reminder messages to customers appears to have been effective as we only had one customer not follow through with checkout. Sold.as FB's fee is reasonable compared to Comment Sold and I've found their support to be very responsive and helpful. Mellow Monkey fully recommends this app to anyone looking to manage orders on Facebook Live. If you're not already doing FB Live shopping sessions, you're missing out on a nice revenue stream to complement your B&M and/or web business. Just jump in and give it a try! We did!

Feb. 10, 2021

Joe and his team have been super helpful and attentive. We had a need outside of their app and they worked hard to add it on. We use the app to run our facebook live sales and saves so much time not having to read comments and send invoices.

Feb. 9, 2021

Fantastic service , very pleased with everything. I highly recommend . Great service and customers are happy.

Sept. 6, 2022

Updated review: I have been with SoldLive since seems like the beginning and I am absolutely blown away by them. They have continued to make improvements and I will say all of the improvements have made an impact on my business in a positive way. I love how it is connected to Shopify and my customers have no issue using this system. I am very happy with this app. Last week it worked like clockwork. I sold and believe it or not my customers paid in full by my 11 pm cut-off time. We had all items bagged and ready to pick up by 11 pm and I was home. Saves me time on invoicing and bagging items just for ppl to forget about invoice and not picking up items. Joe is always an email away to if you have any questions and is always super helpful.

Jan. 11, 2021

This app has been amazing for my business! Not only does it save me tons of time from manually invoicing, but it helps make sure my customers get the items they want before they sell out. The autobot feature is wonderful in that it gives the customer the options to choose sizing and color/variant without having to search for what sizes are available. The waitlist feature and auto reminder is great too. It definitely saves you from hunting down the customer for payment. Now that this has the group capability, it's so helpful! My girls are loving the ease of use and I am loving the time saved!! My favorite part of the app is that there is no need for your customer to register with another account or site. They simply click the "sold.as" link once, approve comment selling, and you're good to go from there on out. Definitely easier and more customer compliant than other systems! Thanks Joe and the Team! I can't wait to see what more fun features are in store in the future! Melissa at Modish Lily

Jan. 7, 2021

Absolute game changer!!! Perfect for my business while I'm Live on FB and has saved me hours of work! Customer support is amazing! Highly recommend!

Dec. 7, 2020

A must for facebook lives! This app has been easy for me to set up and use and easy for my shoppers to use. The customer service is AMAZING!!! Joe has been on it! He's helped me set up and use the app, checked in with me along the way with continued support, even met with me virtually to answer any questions I had. Wish all customer service was this good!

Dec. 4, 2020

We started using this app in September and with any new adjustment and software there were some kinks to work out. Joe talked through everything with us round the clock and was adamant to even work over the weekend on our case to make sure we would be able to maximize sales in the coming week. The communication has always been very clear and we have gone back and forth with making sure everything is working perfect and to standard. Joe also checks in before I can even get back to him on an issue. He has even popped into a live sale we were having trouble with to troubleshoot on the spot. All in all, we love the simplicity of the app. We used a competing brand in the past and the insane fees and pricing was not worth the struggle of keeping the two very separate entities in sync. We love that this just integrates with Shopify to keep things streamlined, which the other software did not. Our customers have been very receptive as well. Overall would definitely recommend. When in doubt, ask questions, ask for help & it will be a great experience.

Nov. 8, 2020

I love this app! It works for both my live sales and my regular wall drops. My customers add multiple items to their carts through comments throughout the week across different posts. The app holds everything for them in their carts, and they check out at once for everything. So simple for them! And it saves me a bunch of time not having to make draft orders for comments and keeping track of who claimed what and then hunting people down to pay their invoices.

Oct. 15, 2020

This app has provided the ease my business needed. From auto populating tags, to the ease of customers commenting, and then being directed right to checkout has been great. I did have a learning curve when it came to adding products with multiple variations, but once I figured it out it has worked great.

Oct. 15, 2020

App was easy to setup and our customers love the convenience. We were doing live sales and manually processing every order before we found this. Saving our team lots of time and lots of hassle. If you are selling anything live on Facebook you should be using this app!

Oct. 12, 2020

AHHHHHMAZING!!!!! SO EASY TO USE!!! I don't mean to scream, but I wanna. I was skeptical at first because it seemed too good to be true. I prepared a few items, added the tags and went LIVE! OMG OMG OMG!!! It works LIKE A CHARM. 10+ invoices issued RIGHT AFTER THE LIVE y'all!!! NO more spending a day and a half invoicing 60+ people with their bins full. And NO MORE putting items back for those who don't pay!!!! HELLOOOOOO They pay, I pack, I ship. That's all. I LOVE THIS APP. If you're considering the competition, give this one a shot. TOTALLY worth its weight in GOLD! Customers DO NOT have to "register" to buy. No leaving your live to come back. No fuss NO MUSS... and... the kicker... Almost EVERYONE shops the store prior to check out. OMG!!! Thank you JOE!!!!

Sept. 23, 2020

As someone who was desperate to add CS to our lives, but with it not being available in Canada, this is 10000% a godsend of an app. I switched briefly to another app that seemed to offer “more for less” but I did not have the freedom of posting what I wanted like i do with this app and thus it was not a good fit at all. This really is the easiest, least cumbersome, straightforward, but super cool comment selling app I’ve seen or tried yet. I won’t be leaving again!

Sept. 22, 2020

I redownloaded this app a few days before my life and it worked effortlessly. I was happy to see my update suggestions were implemented. This was foreign to my customers but they caught on quickly. Joe is extremely hands on and helpful with assisting you with any issues. I highly recommend this app.

Sept. 10, 2020

Live show was AMAZING. My customers LOVED it and I'm feeling VERY confident that this is the right move for my business. I know we are still getting used to it and I have a lot of work to do with tags and making sure everything makes sense to everyone. I will say though, I have already received 13 messages over night telling me how awesome it was and how excited they are to get more used to it. ALSO- thank you to Joe for all of the one on one help. Best customer service imaginable.

Aug. 26, 2020

I am loving this app! It's saved me loads of time. I have heard from my customers that they love the checkout system. My favorite aspect is how all of my inventory is streamlined. I've used it for live sales, as well as for selling during my lives as I've created projects. It makes it so easy to tell customers how to get my products. In addition, it takes people TO my website, which often results in them purchasing additional items. The only thing I am sorry about is that I didn't find this app sooner!

Aug. 26, 2020

I LOVE this app! Easy to set up, easy to use, customer love the convenience of being able to comment exactly what they want as well as pay there invoices as soon as the show is over! Thats one of my favorite features as well! I don’t have to go back and invoice everyone! I would recommend this app to anyone!!

Aug. 24, 2020

I love this app. I can't believe how easy it was to transition. The app is so user friendly and my customers love it! Having this app has increased my sales! Customers have the convenience of being invoiced right away and it saves me a ton of time and makes my day that much easier. Previously I was on a group page so my customers are transitioning to my business page very well because of the easy invoicing. I love this because it shifts the responsibility to the customer in terms of their invoice. The fact that they can comment on a video that is no longer live and still be invoiced is amazing as well. Now, once my live is over, I can walk away and wait for the orders to come in. I have to finish tagging all of my inventory and I will be all set. Thanks so much!