ZigZag Returns & Exchanges
ZigZag Returns & Exchanges
Rating
4.7
feedback
416
chart
#8,697
All reviews
Rating Breakdown
Review RSS Feed
June 3, 2019
Just started using this app and so far so good. The returns portal is seamless and fits in very well with my store. Very easy to use from both a customer and store perspective. The guys at clicksit are extremely helpful and accommodating and made the setup really easy. They were also very patient with my queries. Worth noting that this is one of the very few integrated returns apps for UK returns. Looking forward to further developments and customisations of the app.
Thanks you for the review Lanuuk, I'm really pleased the team was able to make the setup seamless. Lot's of new features planned, so looking forward to getting you onboard with those soon.
May 30, 2019
We have just started using the app really easy to use, only thing i will say is the returns are maybe just a couple days slower than we are used to.
Thanks for the review Friend or Faux, we will take a look at how we can speed up the returns from your return carrier by checking into any issues at your local depot. Please feel free to contact out custom service team regarding this.
May 18, 2019
Nice and helpful app with simple friendly use. It's worth to download as it is very reasonably priced.
Thank you for the review. Pleased we can help you automate your returns process.
May 15, 2019
We needed a returns app that gives customers the option to look up their order using the phone number or the email they provided at checkout. So many returns apps still use the out of date process of only letting customers enter an email address. Clicksit saved us from having to manually process those returns. On top of saving us time it was extremely easy to set up and integrated perfectly with our store! Also love that we get an email alerting us that we have a return request waiting to be reviewed. We have zero complaints about this app and highly recommend it.
Thank you for the review, and great to have you onboard. We are really pleased to see that your customers are returning using their mobile phone number. We are seeing checkout through mobile phone number increase day on day, so felt it was really important our app accommodated that when it came to returns.
May 4, 2019
I love this app. Retoure Management has never been easyer. You have to give it a try, won't regret it!
Thank you for the review, we are delighted our app is making the returns process easier and more automated for you.
May 1, 2019
Excellent app and very easy to use. I was looking for a free app to process returns and Clicksit is definitely the best one!. Highly recommend
Delighted to have you on board Belle, and you selected our app. Any support we can offer just let us know. Thanks.
April 30, 2019
The app solves a challenging issue - managing returns. Works very from testing and have now deployed the app for day to day use.
Thank you for the review SPV Lights great to have you onboard
April 25, 2019
Cannot fault this plug-in in any way. Incredibly helpful and competent team and very reasonably priced.
Thank you for the review Percival great to have you onboard, happy our team handled any enquiries you had well
April 9, 2019
Amazing. The perfect tool to clean up our usually messy returns process. Was quick to set up and works fantastically.
Thank you for the review Percival great to have you onboard, pleased we could set you up quickly. We pride ourselves on this.
March 24, 2019
This app work well and easy to use, which really save our time to deal with the return, so good recommended.
March 20, 2019
Easy to use and works seamlessly with ANY theme! It helps to streamline the return process and helps customers with no hassle! Thank you for making my return process simple.
March 19, 2019
This returns app is simple and had the basic features that I needed in order to manage returns. It's easy to install and use. Thanks so much for a fantastic product!!
March 12, 2019
I had a problem with the return page, the page was too high up under the header and I could see the email field. I contacted Clicksit and they resolved the problem quickly!
Pleased we could resolve this for you quickly. Our new returns page embeds seamlessly into your stores theme.
March 12, 2019
this app is easily the best returns app on the market. Highly recommend it to anyone selling products on Shopify
March 11, 2019
The app randomly deleted all of my data. I reached out to support and they were incredibly unhelpful. Do not use this app, seriously.
We would love to chat to help resolve this issue. I have tried contacting, but please do reach out if you have the time. Our investigation found that we could not identify use of our app by your store, so there may have been some confusion regarding the apps you were using, and we have not had this issue with any other clients. Happy to jump on a call to resolve this.
Feb. 11, 2019
*****Clicksit has completely streamlined the way we handle returns. The team were incredibly helpful and made the integration and setup really easy. Really impressed with the product and service so far. Would definitely recommend*****
Feb. 8, 2019
We've just started to use Clicksit and so far we are fans. It's easy to use and integrate with many different CRMs and Ticketing systems. Would recommend
Feb. 6, 2019
We've used Clicksit Return Center for some time now (the free version) and are quite happy with it: solid app. Easy to request a return / exchange for the customer and easy to handle from the backend. I am sure there are lots of features that could make the app more productive for us (analyse the returns, give more order details etc.) and there aren't many options to customise - however as a free app this one really does a good job!
Thanks for the review Rightland, we have a number of features in the pipeline which will further help you manage your returns.
Feb. 1, 2019
I've been using Clicksit Returns for around a month now and love how easy it makes processing returns. Customers no longer feel like they need to call to initiate a return, and the process is intuitive for them. When you set up the app, there are options for the customers to choose between exchange or return. This has been great for resolving return decisions without losing money.