ZigZag Returns & Exchanges
ZigZag Returns & Exchanges
Rating
4.7
feedback
416
chart
#10,734
All reviews
Rating Breakdown
Review RSS Feed
Sept. 4, 2019
I have been using this app for quite some time now. And it has really helped me manage a lot of the returns and exchange requests. To top it all it is free. I think this is the only app that lets you do all of this for free. There are a couple of things I would love to have in the portal like more details of the order such as the order date, product mrp, product cost, discount applied if any and other similar details. Also a way to update and send customers tracking ID for their exchange request.
Jan. 30, 2019
Gets the job done. Good app. Allows to approve returns so I can issue refunds. I can tell the customer to ship the goods.
Jan. 29, 2019
Really easy to use, love that it is free! Great service. My customers love the ease of use. I highly recommend.
Jan. 28, 2019
Excellent app for processing our returns and providing a FREE return service to our customer. The team are always quick to respond on the chat bot should I ever come across any issues.
Jan. 25, 2019
Best app for handling returns if you are looking for a cost-effective solution. Also super easy to offer free returns as well. They are a friendly team that is really there to help.
Jan. 25, 2019
We use this app to handle return requests. Works perfectly and the guys have done a great job setting everything up for us. Keep up the good work!
Dec. 26, 2019
Easy to set up, easy to use. The only problem we have experienced is that occasionally we do not receive email notification of a return request, so we check the app daily to be sure we don't miss something. On the whole, though, it is an extremely useful app that has cut the time spent on the phone with customers wanting to return/exchange to a minimum.
Using app
Almost 5 years
Total reviews
1
Average rating
4.0
Jan. 23, 2019
great app. Help your customers like all the big companies for returns. the only improvement i would like is a feature where the returns are auto approved or sent for approval to merchants based on order value or weight... this feature can bring alot of ease for merchants.
Jan. 22, 2019
winter-warehouse.com thinks this app is very good for a free app. Its very easy to use. We wish it had a few more options to respond when a customer writes a comment. The comments section seems to give the customer a place to make up there own terms/reasons for the return. Idf we could comment back with an approval/decline it would make things run smoother. Once we decline we cant change anything.
Sept. 6, 2019
Great app, streamlined the return process which equals happy customers! Has helped alot with our trust rating and we have seen an increase in orders! Thanks guys!
Jan. 21, 2019
Great app that has reduced the manual interface with the customer as well as providing a small saving on returns. Look forward to it continuing to develop to offer EU returns and interact more comprehensively with Shopify.
Jan. 20, 2019
This app has being doing a great job, makes my website look professional and trustworthy. Even though it does not automatically notify me when a return request is sent, I just check it everyday at the end of the day.
Jan. 20, 2019
Great app. Works well! Only gripe is that you have to check the app to see return requests. I wish there was way to see them through the shopify admin instead of going to the app.
Thanks for the review Filterwears we are looking into the feature you describe.
Jan. 20, 2019
Brilliant app. Makes the returns process easy for customers and looks very professional on the website. Love the fact we can provide returns for customers and that we can chose to either charge for them or provide them foc if we like.
Jan. 19, 2019
Good app for managing your returns. Best part is it is free but can improve on certain areas. Overall a very good app for managing your returns.
Jan. 18, 2019
Great app to manage return requests and processes. Customers like the simple and clear return process. Highly recommend!
Jan. 18, 2019
This app has been a perfect solution for my needs. It takes the hassle out of returns. Keeping things simple yet efficient, the whole return process runs smoothly for us now. Thank you!
Nov. 22, 2018
Very professional, the first test failure was due to delays in their servers. Useful tool for returning
Nov. 6, 2018
Wow! This app is a lifesaver to keep track of returns. It is easy to install and the text is customizable on the returns page. The customer sees specific instructions and easily can return without problems or questions. Each return links to the order for easy refunds. Thank you! TheWantsies.com
Oct. 13, 2018
Love Clicksit. No other app or program was able or willing to work with my specific needs. Not only is the app itself easy to use and integrates perfectly with my store, the help and attentiveness I was given from the Clicksit team was a lifesaver. All I got from Clicksit was "Yes" or "Let's figure out a way to do it!" And as a small business that is everything. I needed a way to send pre-paid return labels with my orders, and the answer I got from other apps was simply that they couldn't do that- And with Clicksit that wasn't something they specifically offered in my area- But they not only directed me to an app that could help me with that, they helped me integrated my store with that app and theirs. Thank you Clicksit!