ZigZag Returns & Exchanges

April 16, 2021

A very useful and easy to use free app. I have written a feedback personally, but again, thank you for creating such an app.

April 16, 2021

Really gives my clients the trust to order seeing the return page, so it helps them see this page on my site.

April 15, 2021

I am honestly SO shocked at how good this app is. I was previously doing this manually with 'return email templates' and it was horrible trying to keep track of everything and communicating back and forth. This has saved me sooo much time & has added a huge professional touch to the website. I cannot say enough good things.. I just hope it stays this good without problems! It's a no-brainer for anyone considering!

April 13, 2021

Easy to setup and use, and very kind Customer service in touch. It makes my return process easier. Thanks.

April 11, 2021

Excellent app, makes it so easy for my customers to return with ease. Straightforward instructions on what to do and customers are happy with the simplicity of the service!

April 10, 2021

Amazing app, creates an automated returns centre for the customer to automatically go in and submit return requests. Easy to use, very friendly company to go through and everything is broken down and explained each step of the way. We use on three different stores and have not had any issues whatsoever. Support is literally a live chat or a phone call away too if you need help setting up or using anything. Thanks

April 7, 2021

Fantastic app for any UK seller - easy to use platform for customers to use and admin for us. Various options such as paid for/customer to pay for labels and they are constantly looking to make improvements. Great support team too.

April 2, 2021

Very good app and extrememly helpful staff. Would highly recommend. Lots of new features are constantly being added too!

March 31, 2021

Excellent Application I recommend it, you can manage your returns in an orderly and easy way and most importantly being in contact with the client throughout the procedure, their support is great, they are fast and friendly, Waiting for updates would be perfect if you could put all the content in Spanish . I give them my 5 stars

March 30, 2021

A very nice app it works perfect and they have a very good team. It send to my customers notifications of their returns process.

March 29, 2021

useful app , just wish you could use it in different languages, has the option to change few things but still needs to be fully customizable, overall a great app

March 27, 2021

I'm using this app to process my returns and it's been very smooth and easy to navigate so far. Customer service is great too. Highly recommend it for users in the UK. Looking forward to the new updates too.

Feb. 23, 2022

This is a simple and superb app, and has made our returns process a doddle to handle, particularly with the ClickPlus returns feature. With a couple of clicks (and maybe none if you set automatic approvals) you can approve a return and send a prepaid returns label to the customer. It beats by some distance the two other returns apps we have tried. Personal and responsive customer service - had a slight technical issue (partly our fault) and it was dealt with efficiently. I think the app will only get better over time. We use the paid-for app so that we can personalise the HTML in e-mails, but all the other features seem to be available in the free app. With that the only thing you pay for is the cost of the returns label if it is actually used, and the rates are fairly reasonable. Delighted we found this app, and we wish the Clicksit team every success. UPDATE: After installing a new theme, we had minor issues with the appearance on mobiles. The support team fixed it extremely quickly. Can't fault them.

March 25, 2021

Very helpful and great customer service. I would not be losing time looking for another app, Clicksit does everything for you.

March 24, 2021

Very good app for free, am looking into their paid service for the future. Support is good, they reply within 24 hours. Constantly updated and they take on board advice you give them, unlike other apps. Highly Recommended.

March 22, 2021

The app is pretty perfect given it is free. Very easy to manage and accept/reject requests. The app had good trifurcation: RETURN, EXCHANGE or REFUND which added customer convenience, in our case. There was good support to put the Returns button next to the orders on the customers' order page - although a suggestion, this could have been done either by the app or a Help Page with the guidelines would help all.

March 20, 2021

works very well, helps to monitor returns and make the process easier definitely recommend to anyone that needs to make returns process easier for you and customers

March 19, 2021

This app has been great at helping us manage our returns. Also because of the automated email triggers it helps keep customers informed each step of the way as well,

March 19, 2021

I think this app looks really promising. UI is very userfriendly, great customizable email notifications. However, I think that I am not going to use it. I have translated all possible contents, but throughout the returnprocess the customers will still encounter a lot of English sentences that cannot be translated/customized. I understand that their focus is (probably) on UK, but our mainfocus is set on the Netherlands, and as I want the most userfriendly website as possible, I think i will skip this app for now. I understand that it might be a long term issue but I would definitely reconsider if the app would be even more customizable/translatable.

March 17, 2021

I love how this app notifies us of incoming returns/exchanges - and the reason for this. It enables us to get exchanges ready and to track the returns rate. It's great that we can personalise the emails that get sent out to customers too, to give it our brand's touch.