ZigZag Returns & Exchanges

Feb. 23, 2022

This is a simple and superb app, and has made our returns process a doddle to handle, particularly with the ClickPlus returns feature. With a couple of clicks (and maybe none if you set automatic approvals) you can approve a return and send a prepaid returns label to the customer. It beats by some distance the two other returns apps we have tried. Personal and responsive customer service - had a slight technical issue (partly our fault) and it was dealt with efficiently. I think the app will only get better over time. We use the paid-for app so that we can personalise the HTML in e-mails, but all the other features seem to be available in the free app. With that the only thing you pay for is the cost of the returns label if it is actually used, and the rates are fairly reasonable. Delighted we found this app, and we wish the Clicksit team every success. UPDATE: After installing a new theme, we had minor issues with the appearance on mobiles. The support team fixed it extremely quickly. Can't fault them.

March 25, 2021

Very helpful and great customer service. I would not be losing time looking for another app, Clicksit does everything for you.

March 24, 2021

Very good app for free, am looking into their paid service for the future. Support is good, they reply within 24 hours. Constantly updated and they take on board advice you give them, unlike other apps. Highly Recommended.

March 22, 2021

The app is pretty perfect given it is free. Very easy to manage and accept/reject requests. The app had good trifurcation: RETURN, EXCHANGE or REFUND which added customer convenience, in our case. There was good support to put the Returns button next to the orders on the customers' order page - although a suggestion, this could have been done either by the app or a Help Page with the guidelines would help all.

March 20, 2021

works very well, helps to monitor returns and make the process easier definitely recommend to anyone that needs to make returns process easier for you and customers

March 19, 2021

This app has been great at helping us manage our returns. Also because of the automated email triggers it helps keep customers informed each step of the way as well,

March 19, 2021

I think this app looks really promising. UI is very userfriendly, great customizable email notifications. However, I think that I am not going to use it. I have translated all possible contents, but throughout the returnprocess the customers will still encounter a lot of English sentences that cannot be translated/customized. I understand that their focus is (probably) on UK, but our mainfocus is set on the Netherlands, and as I want the most userfriendly website as possible, I think i will skip this app for now. I understand that it might be a long term issue but I would definitely reconsider if the app would be even more customizable/translatable.

March 17, 2021

I love how this app notifies us of incoming returns/exchanges - and the reason for this. It enables us to get exchanges ready and to track the returns rate. It's great that we can personalise the emails that get sent out to customers too, to give it our brand's touch.

March 12, 2021

Absolutely love this app. Saves me money, time and above all else now I can focus on running the business and less time stressing about deliveries and returns. Their advisors are also so friendly and happy to be of assistant all the time.

March 4, 2021

awesome app i highly recommend for all users. it makes returns easy for us and for the cutomers!! it avoids mistakes and confusion. The only few things id like them to add/fix is to choose an item they would like to exchange to. But for the fact that its free, it does the job amazingly

March 2, 2021

Only Collect+ destinations for returns so far, maybe a post office might make things easier for customers

March 2, 2021

We have recently added Clicksit to our store to provide a much better experience to our customers. Free returns gives our potential buyers piece of mind when investing in our products. From our side, Clicksit is easily setup and functions great. Constructive criticism would be that return delivery times are long and that the cost per return is rather high. Hopefully both things can be improved in the near future.

March 1, 2021

This app has made my life way easier due to the streamlined free returns service offered. My customers are having a great time using this service and it is easy for me to manage my returns now. Can't thank these guys enough! Thanks to the whole team who helped set this up for me!

Feb. 28, 2021

Very useful. Return process has been easier and responsive due to this app. And very reasonable billing. Good developer!!

Feb. 26, 2021

Easy to you app to help my customers with their returns. I've had the app for a while now and haven't had any issues great app.

Feb. 26, 2021

Easy process to set-up and customise - only using basic/standard for now. Great support/aftercare service. Just a little clarity needed on payment for using the app/service - but not a real issue.

Feb. 24, 2021

Since we started using this app it has made our returns process so much simpler and easier for our customers...and us! I would highly recommend using this app.

Feb. 19, 2021

This is an amazing app I use this app on all my stores and the fact its free is unbelievable all you pay for is returns labels if you dont use the labels you dont pay

Feb. 16, 2021

muy buena app para optimizar el proceso de las garantias, le hace falta mejorar su hoja de trabajo, para que muestre todo en una sola ventana. info de clientes, orden y estado de la garantia

Feb. 15, 2021

Really easy app to navigate and has made the returns process so much easier for both myself and my customers. Highly recommend!