ZigZag Returns & Exchanges
ZigZag Returns & Exchanges
Rating
4.7
feedback
416
chart
#8,697
All reviews
Rating Breakdown
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Sept. 10, 2020
Only just started out with this app, but it's been a doddle to set up (we got some first class support from the excellent Jodie), and its up and running straight away. Just literally processed our first returns today. For us we only do large envelopes, so its a shame there isn't a smaller low cost option - but - its been great so far for us and will / has helped simplify our previously over complicated returns process. Def Recommended
Sept. 9, 2020
Good communication with the team, easy to set and looking forward to using the apps though hopefully not too many returns to contend with!
Sept. 7, 2020
It is very easy to use for us and for our customers. It makes the return process much easier. Great App - highly recommended.
Sept. 2, 2020
The best App for all the returns hassles and the icing on the cake is it is free to use. The support from the ClicksIt is great as well. All in all, the best App for the returns management to have and that too free of cost.
Aug. 28, 2020
Easy to install and use. Customer service is amazing have been really helpful talking me through the set up all the way. Customers have liked having a simple way to return and gives me control over returns outstanding.
Aug. 26, 2020
This is a great app that helps me track incoming returns and easily reject items that do not fit our policy.
Aug. 23, 2020
As of right now my store is not currently live but i downloaded the ClickSit app to help my business which i definitely believe it will do from other reviews that i have seen. I will make sure I do another review to let you know how well its going.
Aug. 22, 2020
This app is cracking. Easy to install and works seamlessly. Happy customers. Many thanks for the offer of support. It's a great system
Aug. 22, 2020
Return process can be dull for merchant and customer as well. App improves customer experience making whole process simple. App works smoothly and has a great design. Can definitely recommend Clicksit Return Center
Aug. 19, 2020
We've been using this app for a number of weeks now. It has streamlined the process of returns and reduced the time to manage these queries. We would recommend this app for any kind of online store.
Aug. 18, 2020
Recently have downloaded this app onto my shopify and I can honestly say it is one of the best apps I have downloaded. It makes returns simple and saves me the hassles of returns. I will definitely be using this app in the future and would recommend it to anyone who wants a simple way to return and make the process easier for them.
Aug. 18, 2020
I have not had the app long, but when requesting returns labels it is effective for the customer to put there details. The are some things that can be improved. 1. It would be great if in the preferences you can put different return deadlines for UK and International returns. As international returns is longer time. Doesn't give you the option. 2. It would work better if when a customer request a return a email was sent to us. Without going into the app, you do not know if a customer has requested a return. 3. Once approved a return and a label is generated, it would be more helpful if this is sent straight to the customer. As this currently is available for me to download but only to send to the customer, which does take up time. 4. Do you do internatonal returns? If so how much are these and how does it work? 5. What about if a customer wants to exchange an item, that means we have to pay for the return and the re deliver?
Thank you for the review and the detail provided. The majority of the issues raised here are already covered by the apps functionality, so please feel free to get in touch with our support team and we will be happy to provide a demo. They can be reached with the in app chat, or on [email protected].
Aug. 17, 2020
Great app. I definitely like the way the returns process nicely follows through from customer starting a returns request to return being auctioned. Easy to reach and helpful customer service
Aug. 14, 2020
I have found this app to be ideal for sorting my returns. Once he return is accepted, the customer gets their return label instantly. It has saved me so much time when dealing with returns. I'm happy I chose Clicksit and have no problem with recommending them to one and all.
Aug. 14, 2020
good app, but does not have a spanish version, but still helps a lot. Been using it for a while.
HI There, I'm delighted to say that the app can now be translated within the customise section. Best Tom
Aug. 12, 2020
great app! great service! for now works well, waiting to see how it is going to work with the first return.
Aug. 3, 2020
Easy set up, communication is spot on from app developers. Would recommend. Just waiting for my first return now!
July 30, 2020
Quick support, easily configurable, and simple. But it needs some additional tweak to provide more configuration.
July 30, 2020
Great support from the team which provided a useful walkthrough and helped with setup as well. The app works well from the customer and merchant's side and is very easy to integrate and set up. It makes returns trustworthy and quick. Highly recommended!