SourcinBox‑Dropshipping Agent
Source High-quality Products and Automate Order Fulfillment
Rating
4.2
feedback
46
chart
#1,336
All reviews
Review RSS Feed
Feb. 7, 2026
They never shipped the order. I kept waiting for it to be shipped, but it kept showing "pending processing." Then I spent a long time contacting them, and it took them several days to reply that the item was out of stock. That's when I realized they were unreliable, a terrible company, and complete scammers.
Store
My Store
Using app
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Jan. 21, 2026
Personally, I have a terrible experience with this app. When sales are high, their shipping is very slow. Customer service is also unresponsive, and order processing times are far too long, sometimes exceeding 10 days. I also have to spend time reminding them about my order status. This is a huge waste of my energy and time; I don't have the energy to generate more orders for my store. All my time is wasted communicating with them.
Store
My Store
Using app
1 minute
Thank you for your feedback. We’re sorry for the frustration caused by the order processing, delayed shipping during peak periods, and the lack of timely communication you experienced. We understand how disruptive this can be when you need to repeatedly follow up on order status, and this is not the service we aim to provide. During high-volume periods, fulfillment timelines may vary. However, we fully agree that merchants should receive clear expectations and proactive updates, and we acknowledge that this was lacking in your experience. To help us look into this further, please contact us at [email protected] with your order number or registered email. Our team will review the situation and follow up accordingly. Your feedback is greatly appreciated and helps us improve our service.
Jan. 17, 2026
The speed is outrageously slow. It's been 30 days! Most orders still haven't been shipped, and they haven't given any reason or solution. Customer service responses are always vague.
Store
Minha loja
Using app
1 minute
Thank you for your feedback. We're sorry for the frustration caused by the shipping time and the lack of clear communication you experienced. We understand how concerning it can be when orders appear delayed without updates, and this is not the service we aim to provide. Shipping timelines can occasionally be affected by external factors such as customs regulations, weather conditions, carrier capacity, or peak-season disruptions. That said, without specific order details, we're unable to accurately review the shipping status or determine what may have caused the delay in your orders. To help us look into this further, please contact us at [email protected] with your order number or registered email. Our team will review the case and follow up accordingly. Your feedback is greatly appreciated and helps us improve our service.
Jan. 6, 2026
I have been working with my agent Stella for some time now, and she has been amazing. She is always ready to assist with orders and ships them quickly. Our overall experience with Sourcinbox has been great, and it is a very efficient platform.
Jan. 5, 2026
I would like to thank Ashley from Sourcinbox for her help since the beginning of my ecommerce journey. She has not only helped with sourcing products for good prices, customer service but also as a trusted source for holding inventory. If anyone is reading this, please don't think twice and establish your relationship with her. You will not be disappointed!
Jan. 5, 2026
The platform is reliable and easy to use, and they offer everything that I need to run my e-commerce store! Always Big Thanks to Stella! Always helpful and kind!
Dec. 27, 2025
I have been working with SourcinBox since 2025. Having also worked with other sourcing companies, I can say with certainty that I am very satisfied with the services provided by SoucinBox. Luna, my customer manager, has been a key factor in this. They are proactive, quick to act and respond, and offer me, as a European seller, the most important services I look for in a partner in China. Once again, special thanks to Luna. I look forward to continuing our successful collaboration.
Dec. 24, 2025
Amazing experience using the app. The support agent was incredibly helpful, professional, and patient, and really went above and beyond to assist me. All my questions were answered clearly, and the communication was smooth and friendly throughout the process. I truly appreciate the effort and dedication highly recommended!
Dec. 23, 2025
Minha agente é muito rápida no atendimento. Super recomendo! Duvidas que tenho, produtos que eu não consigo achar, em alguns minutos ela já achava. Me ajuda muito! Muito obrigado sempre
Dec. 28, 2025
Love it!! Just using the app and see the difference between Sourcing Box and other platforms is the 1:1 support, direct chat with a support manager, and quick responses. Stella did a great job; she always answered questions and supported sellers effectively. Highly recommend!
Dec. 25, 2025
I recommend Sourcing Box. I’ve been working with them for a while now and I’m very satisfied with their service. Especially my customer manager, Stella excellent service, always available Super nice and always very helpful.
Dec. 20, 2025
Sourcinbox is the greatest supplier for any new or advanced dropshipper, Cheng my account manager always replies fast and is very helpful!
Dec. 20, 2025
The average delivery time is 35 days. Sometimes, even though the item shows as in stock on the website, it's always out of stock, even after you ask them to update the inventory. Sometimes, orders don't ship until 10 days after ordering. Because the shipping time is so long, my customers requested refunds, but they refused. Their customer service is equally terrible—slow to respond and completely unhelpful. Even when they do eventually reply, it's vague and offers no real solutions.
Store
My Store
Using app
14 minutes
Thank you for taking the time to share your experience, we're truly sorry for the inconvenience this has caused. We sincerely apologize for the delays in shipping, inventory mismatches, and the slow response you encountered. This is not the experience we aim to provide, and we take your feedback very seriously. To properly resolve this issue, we'd really appreciate it if you could contact us with your order number or registered email. Our team will review the case in detail and determine the most appropriate solution, which may include a refund, reshipment, or other compensation depending on the order status. Please reach out to us at [email protected], and we'll make this a priority. Thank you again for your feedback, it helps us improve our service.
Dec. 16, 2025
I have been working with SourcinBox for several months now, and the overall experience has been outstanding. The platform is reliable and easy to use, and they offer everything that I need to run a successful e-commerce business. From product sourcing, warehousing to customization and also FBA support too. I would like to sincerely thank my manager, Yviette. She's always available to help, answers my questions quickly, and genuinely cares about my business. She has gone above and beyond, even helping me on her days off, and she has done an amazing job negotiating the best possible product pricing and shipping costs for me. With her support, I'm confident that running and growing my business will be much easier and more organized.
Dec. 11, 2025
I've really enjoyed working with Sourcinbox, mainly because the service is very fast. My manager, Yviette, has been a great help with her speed and helpfulness! She has always assisted me with great attention and efficiency!!
Aug. 15, 2025
You’re a truly terrible app that doesn’t work at all with Shopify. After multiple attempts, there’s been no follow-up and no solution. I absolutely do not recommend you.
Hello, we're sorry to hear about your experience. Could you please share more details with us so we can better understand what happened and how we can assist you? We appreciate solving any problems you may have. Your feedback is greatly meaningful and will help us improve our customer service. Please contact us via [email protected] or WhatsApp if you need any help.
June 16, 2025
I would like to thank and congratulate the manager Yviette from SourcingBox, she is always willing to help, responds quickly and solves our problems. Thank you very much for always helping us.
June 22, 2025
We’re working with sourcinbox for like 3 weeks now i can say it’s the best product provider we would imagine to get, we can happily say we give 5 star review mostly because of of our privet supplier Yviette(tzqr), she has done so much for us and so fast we can’t thank her enough!!