All reviews

Rating Breakdown

  • 5
    93% (176 ratings)
  • 4
    2% (4 ratings)
  • 3
    1% (2 ratings)
  • 2
    0% (0 ratings)
  • 1
    4% (8 ratings)
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5 / 5 Share

May 27, 2021

Best app ever! They are super helpful and answer quick! They can even do some of the stuff for you :)

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi there🖐️, Thank you so much for your kind words. You also have been super awesome. Feel free to reach out for any help

5 / 5 Share

May 18, 2021

This app has been the easiest to set up out of all the product filtering programs I have used. The interface is simple and easy to navigate, but the best part of this app is the ongoing help from the staff. Chris and his team reply extremely quickly and are able to help me with all the design and technical elements that I have asked for help with in a very timely manner. Very impressed with the high level customer service that Sparq provides!

Using app

5 months

Total reviews

4

Average rating

5.0

Developer Reply

Hey Monique, Thank you so much for your review. We are so happy to hear that you enjoyed Sparq and the experience with our Support Team.

5 / 5 Share

April 27, 2021

So far so good! We carry a lot of different brands of products with different options for the variants, so we needed an app that could filter based on tags. This one works perfectly, and we've had very positive feedback from our team and our customers. The backend setup interface is not immediately intuitive, but I was able to schedule a time to walk through the options with their team and clarify the options. Support has been great from the Sparq team- they are not in my time zone, but if I leave a message during the day they get back to me quickly. They've been super helpful in making small adjustments for me, and overall I'm very happy. Thank you!!

Using app

About 2 years

Total reviews

2

Average rating

4.5

Developer Reply

Hey Megan👋, thank you so much for this 5-star review. Your feedback is much appreciated - it makes us really happy to hear that you liked our support. Best wishes!

1 / 5 Share

April 22, 2021

Very bad experience with this app. We have put a lot of time and effort in to it but it's still not working. Very disappointing.

Using app

3 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi Veerle, It's really unfortunate to hear about it. Please contact our support, they'll definitely be looking into the issue and solve it ASAP.

5 / 5 Share

April 20, 2021

We use this app in our store and gives us great functionalities to customize our filters, which is key for us. However the thing we liked the most is the customer support which is fast and efficient.

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi there🖐️, Thank you so much for your review. We are so happy to hear that you enjoyed Sparq and the experience with our Support Team.

5 / 5 Share

April 8, 2021

Ok, let's be clear from the start. What is trying to be achieved is pretty complex and should be easier to do except for Shopify's poor collections and filtering structure. I tried numerous apps, which basically broke my theme. Our store design www.famousrebel.com is the most important thing to us and the other apps just didn't care about that. Instead layering a filter over the theme creating a mess. Now I'm also not going to pretend it was a totally easy experience. It's not. I did have to push on comms, and at times got frustrated but to be fair when we spoke via hangout the problems were sorted very quickly. As I said above I expected this. It's a very complex thing to change on your store. But once done should make a big difference. I must single out special praise here for the Developer Gaurav as he has been especially helpful. Now the reason for it, not all being plain sailing is exactly what I stated to start ..this is a complex thing to do and each theme and store is different. The whole process does make you really think about your store from a customer's perspective and how you need to make things easy for them. The theme went live last night and it looks good. The functions are clever. It looks like it was designed with the theme in mind and it works. In fact, the only time it didn't work was due to errors in my collections, which were politely pointed out by the team. So far. So good. I will be keeping a close eye on the site speed score and hope the new code has not slowed the experience down. But all in all. We got there. And I got what I think will help the UX of the store for customers and increase sales. Time will tell. And I will update you with any changes.

Using app

4 months

Total reviews

6

Average rating

5.0

Developer Reply

Hi Colin, Thank you so much for your review. We are so happy to hear that you enjoyed Sparq and the experience with our Support Team.

1 / 5 Share

April 5, 2021

Sorry to say. App is not worthy. charged for one month and still not working. would not recommend anyone.

Using app

About 2 months

Total reviews

1

Average rating

1.0

Developer Reply

Hello There, I am sorry to hear about your experience but it seems you never configured the app. Sparq search needs to be integrated with your theme which can be done via your developer or we provide the onboarding support at no cost to all of our customers. I do not see you ever reached out to the support for integrating Sparq for your store, though we send out multiple emails requesting if you need support with onboarding. I would request you to reconsider your review as it does not reflect our services and app functionality correctly.

1 / 5 Share

April 3, 2021

Be careful with this app. After install this app, if you uninstall it, your search bar won't work anymore. I check the back-end of my store, there are full of back-up files created by this app that will still stay there even if you uninstall the app. Really annoying!

Store

VGreen

Using app

About 1 hour

Total reviews

1

Average rating

1.0

Developer Reply

Hello There, I am sorry to hear about your experience but it seems you never configured the app. Sparq search needs to be integrated with your theme which can be done via your developer or we provide the onboarding support at no cost to all of our customers. I do not see you ever reached out to the support for integrating Sparq for your store, though we send out multiple emails requesting if you need support with onboarding. I would request you to reconsider your review as it does not reflect our services and app functionality correctly.

3 / 5 Share

March 29, 2021

Not the best experience - I had to keep on pinging the support for the answers and to check if what I needed was done. Support did not point that I need to select a more expensive plan for my needs until lots of effort was already put. Also, they took almost a week to remove the code from the store, which kept me waiting as I couldn't check other apps. Also, the filters are buggy, some weird huge buttons keep on appearing over the price slide, the color palette looks disarranged, tags did not appear in the filters.

Using app

24 days

Total reviews

2

Average rating

4.0

5 / 5 Share

March 24, 2021

DCKBOARDSHORTS.COM Honest opinion: Our true rating is 4, but we didn't want to downgrade their rating, because they are great and deserve to be highly ranked. The app itself works well and is a must-have on any Store. They are able to set it up according to your Theme and to your liking, which is great! If your store is fairly basic and you don't have any special needs, 100% perfect. Customer support is also great (on the first few back-and-forths) as they reply quickly and the live chat option on the app's dashboard is a top feature. You can also set-up a video-chat if needed. ...BUT... It is NOT easy to set up at all all if your store has special requests and needs. Our store has been taking almost 4 weeks to set up and we're still not at 100%. Sometimes delay was due to difficult requests on our end, but sometimes we were unanswered for 3/4 days. Overall, we HIGHLY recommend this app, specially if your requests are not too sharp. If they are, we also truly recommend it, but be prepared for a bit of a headache, lots of time invested and some miscommunications. Good luck!

Using app

2 months

Total reviews

4

Average rating

5.0

Developer Reply

Hey Fernando, Thank you so much for your honest review. We are constantly working towards improving our product as well as our support. Feel free to reachout to us for any help required.

5 / 5 Share

March 22, 2021

AMAZING APP, the costumer serves is impecable, and the software runs smoothly in the web page, they help you with everything you need, and they comply with everything that is advertised.

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there👋, Thank you so much for your review. We are so happy to hear that you enjoyed Sparq and the experience with our Support Team.

5 / 5 Share

March 17, 2021

I used this app to make it easier for my customers to find their products fast without scrolling through multiple pages. Chris and his team were very professional and did a great job at improving my search features. Thanks from Cindy and Manny the parrot :)

Using app

10 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi Cindy, thank you for your feedback and support! It is your love and support which gives us motivation and energy to make sparq better. Feel free to reach out to us anytime.

5 / 5 Share

March 17, 2021

This app has revitalised my products and collections categories! Chris has been a joy to help me get set up and was there for me at my every beck and call! Can't thank them enough! My only regret is why I didn't find these guys sooner!

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi Jay, Thank you so much for all of your kind words. Feel free to contact us anytime.

5 / 5 Share

March 16, 2021

This app is brilliant - allows us to creae every kind of filter we need to, everywhere we need it across our site. This gives us the navigation and flexibility that Shopify on its own can't do. It has been fast to implement and the support from the developers has been brilliant. We can't believe it took us so long to find this app !

Using app

12 days

Total reviews

2

Average rating

5.0

Developer Reply

Hey Serena, thank you so much for this 5-star review. Your feedback is much appreciated - it makes us really happy to hear that you liked our support. Best wishes!

5 / 5 Share

March 9, 2021

Customer service/attention is awesome. The will do every and anything in their power to help you out with integration.

Using app

2 months

Total reviews

3

Average rating

5.0

Developer Reply

Hey Susan🖐️, Thank you for sharing your experience. We are really glad that you liked our service. Feel free to contact us anytime.

5 / 5 Share

March 4, 2021

Incredible customer service. An excellent, fantastic, superb, exceptional app that will help instantly organize your online store. I love this app, and I'm so happy that I found it!

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi Nate, thank you so much for this 5-star review. Your feedback is much appreciated - it makes us really happy to hear that you liked our support. Best wishes!

5 / 5 Share

March 17, 2021

Have had some extensive experience with the app and it is amazing! The customer support really is exceptional, 10/10. Fantastic team and fantastic app!

Store

Zeneji

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Thank you so much for your review. We are so happy to hear that you enjoyed Sparq and the experience with our Support Team.

5 / 5 Share

March 1, 2021

Have just installed this app. Can't comment on the actual app or the functionality yet, but have to commend them on a fantastic support experience. The support staff was friendly, helpful and knowledgeable. So far so good. Will provide an update once i have put the app through it's paces.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Hi there👋, Thank you so much for your review. We are so happy to hear that you enjoyed Sparq and the experience with our Support Team.

5 / 5 Share

Feb. 25, 2021

J'ai débuté est il mon aider comme des professionnel vraiment , je n'ai rien a dire , faite leur confiance , je recommande .

Using app

21 days

Total reviews

1

Average rating

5.0

Developer Reply

Salut, Merci beaucoup de nous faire confiance. Nous sommes vraiment ravis que vous ayez aimé notre service. N'hésitez pas à nous contacter à tout moment.

5 / 5 Share

Feb. 25, 2021

The app looks fabulous on my store, and the feedback from customers on how it impacts their user experience is great. It is much slicker than I was hoping for, and the support is helpful and responsive too.

Using app

Over 2 years

Total reviews

5

Average rating

5.0

Developer Reply

Hey Sorrel🖐️, Thank you for sharing your experience. We are really glad that you liked our service. Feel free to contact us anytime.