All reviews

Rating Breakdown

  • 5
    80% (531 ratings)
  • 4
    8% (55 ratings)
  • 3
    1% (9 ratings)
  • 2
    2% (14 ratings)
  • 1
    8% (55 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 24, 2024

Just got off a chat session with Sara and she was amazing. It was a pretty difficult question and required her to make some changes to the back end. She stuck with me and answered all my questions. Sara and the entire team are the best!

Using app

--

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 21, 2024

We’ve been using this offers app for a while now. While it’s decent and generally works, it does miss a few features we’d like, and the app logic is sometimes slightly different from what we need for our specific use case. That said, the customer service has been absolutely top-notch. Jack, in particular, has been a real lifesaver. Anytime we’ve run into an issue, he’s been quick to respond and always goes above and beyond to help us out. His support has really made a huge difference. If you’re in need of top-tier customer service to assist with your offers, this app is worth a shot.

Using app

Over 5 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi! Thank you so much for this review. I appreciate your honesty about the app, and I'm glad to hear that Jack has provided such an exceptional experience! - Emily, Head of Support

5 / 5 Share

Oct. 16, 2024

This app does exactly what I need it to do and give a helpful banner on the pages where the discounts apply. Customer service is extremely helpful as well!

Using app

8 days

Total reviews

2

Average rating

5.0

Developer Reply

Yay I'm so glad to hear the app is working so well for you!! Thanks for sharing :) - Emily, Head of Support

5 / 5 Share

Sept. 11, 2024

Love this app! I've been using it for 4 years now. Occasionally, issues pop up, but the tech team is always quick to help and super reliable

Using app

Almost 5 years

Total reviews

4

Average rating

5.0

Developer Reply

Thanks for this review!! and thank you SO much for using the app for the last 4 years! We appreciate you so much :) - Emily, Head of Support

5 / 5 Share

Sept. 4, 2024

Jack and the team have consistently been helpful and accommodating. While we've encountered a few issues in the past, they were addressed promptly and professionally. The app functions well, but it could benefit from some UI enhancements. Keep it up!

Using app

Almost 6 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for this honest review! We appreciate the feedback. - Emily, Head of Support

5 / 5 Share

Aug. 12, 2024

very nice customer service and prompt support.

Store

MO&Co.

Using app

Over 2 years

Total reviews

3

Average rating

4.7

Developer Reply

Thank you!! - Emily, Head of Support

5 / 5 Share

Aug. 8, 2024

Alex did a great job helping me fix an issue where the discount wasnt being automatically applied if a customer loaded the cart a certain way. Everything works perfectly now!

Using app

Over 2 years

Total reviews

4

Average rating

5.0

Developer Reply

I'm so happy to hear this!! Thanks for sharing!! - Emily, Head of Support

5 / 5 Share

July 9, 2024

Very ease to use and excellent customer services! We definitely recomend.

Using app

About 6 years

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for this review!! - Emily, Head of Support

5 / 5 Share

June 5, 2024

Above-and-beyond customer support from Alex. I was so impressed with the level of care to get my store up and running. Amazing, 10/10

Using app

26 days

Total reviews

1

Average rating

5.0

Developer Reply

Hey, thanks for this glowing review! We're glad to hear you felt supported as you were getting going. - Will, Head of Development

5 / 5 Share

June 4, 2024

Amazing app! Quick help from the team and would absolutely recommend them :)

Store

Creody

Using app

4 months

Total reviews

4

Average rating

5.0

Developer Reply

We're happy to hear this! Appreciate your recommendation and this great review. - Will, Head of Development

5 / 5 Share

May 30, 2024

回答問題非常快速!

Using app

2 days

Total reviews

5

Average rating

5.0

Developer Reply

Big thanks for your review! - Will, Head of Development

5 / 5 Share

May 10, 2024

Customer service experience is incredible!

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much! - Emily, Head of Support

5 / 5 Share

May 9, 2024

USO is a fantastic app, and their customer service is even better. Alex went above and beyond to help us fix an error - so thankful!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

So happy to hear this, will pass along to Alex! - Emily, Head of Support

5 / 5 Share

May 7, 2024

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you!! - Emily, Head of Support

5 / 5 Share

April 29, 2024

I was initially hesitant to use this app due to some negative reviews. This app provides essential features that offer numerous options for my business. It's important to note that it may not work flawlessly immediately upon installation. I'm giving it a 5-star rating because of the attention and customer service of its team, who are constantly tweaking and improving it on your website and addressing any issues. It is working and so far I have 3 different types of offers on my site. I wish i had known about it earlier. Most of these offers should have been built in Shopify and free. Luckily this app is addressing many of the shortcomings but it is not that easy nor a straight forward job. Keep that in mind.

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

I really appreciate you giving us a chance! This is such a great review, I'm grateful you took the time to share your positive experience. Thank you :) - Emily, Head of Support

5 / 5 Share

April 29, 2024

Outstanding app. Supplies the bulk of my order increases across the shop. Excellent support too.

Store

ZabaTV

Using app

Over 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you very much! - Emily, Head of Support

5 / 5 Share

April 23, 2024

Great app that also comes with great support. Had some issues when we updated our theme but the USO support team solved the issue quickly and with great professionalism!

Using app

About 7 years

Total reviews

1

Average rating

5.0

Developer Reply

I appreciate you sharing this! Thanks for your review! - Emily, Head of Support

5 / 5 Share

April 22, 2024

Best App ever..! and I got quick help always with any issues! :) Highly Recommended!

Using app

Over 2 years

Total reviews

5

Average rating

5.0

Developer Reply

Thank you!! - Emily, Head of Support

5 / 5 Share

March 25, 2024

Great app, and great customer service from Kay! I was helped in a very timely manner and she did not stop until I was 100% satisfied with the result!

Using app

12 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for this review!! - Emily, Head of Support

5 / 5 Share

March 15, 2024

Exceptional Support Experience with Emily! I recently encountered an issue with the USO: Discounts & Promotions app after updating my Shopify theme. This hiccup could have been a headache, but thanks to Emily's outstanding support, it turned into a seamless experience. Emily's dedication and patience were truly commendable as she guided me through the entire fixing process with unwavering support. What impressed me the most was Emily's willingness to go above and beyond. She didn't just offer explanations; she utilized visuals to ensure that every step was crystal clear. Her dedication to resolving my issue promptly and efficiently showcased her expertise and commitment to customer satisfaction. I am sincerely grateful for Emily's exceptional assistance and the support of the entire team behind USO: Discounts & Promotions. It's reassuring to know that such a reliable and customer-centric support system exists. Thank you, Emily, and the team, for your outstanding service! What set Emily apart was her willingness to go the extra mile. Not only did she patiently guide me through each step of the process, but she also utilized visuals to make everything crystal clear. Her attention to detail and commitment to customer satisfaction were evident in every interaction. I can't thank Emily and the entire USO: Discounts & Promotions team enough for their outstanding support and service. It's rare to come across such professionalism and dedication in today's fast-paced world, and they truly exceeded my expectations. If you're looking for an app backed by a team that genuinely cares about its users, look no further than USO. Highly recommended!

Using app

About 6 years

Total reviews

3

Average rating

5.0

Developer Reply

OMG I am blown away by this review. It truly means so much to me!! Thank you! - Emily