Ultimate Special Offers
USO: Discounts & Promotions - Shopify App
Rating
4.6
feedback
667
chart
#701
All reviews
Rating Breakdown
Review RSS Feed
Nov. 25, 2024
Excellent and fast support. Appreciate their team troubleshooting some theme compatibility issues.
Nov. 20, 2024
We just downloaded this app for Black Friday and it is a total life saver for Black Friday. Jack was helpful in setting up exactly what we needed. I'd recommend this app to anyone looking for better discount setups than what Shopify has to offer.
Yay I'm so glad we were able to get you set up so quickly for Black Friday!! Good luck with your sale :) - Emily, Head of Support
Nov. 8, 2024
Excellent customer support to get up and running, clean and easy to use back end and covers all types of offers we need.
Oct. 24, 2024
Just got off a chat session with Sara and she was amazing. It was a pretty difficult question and required her to make some changes to the back end. She stuck with me and answered all my questions. Sara and the entire team are the best!
I'm SO glad to read this review! Happy to hear you felt so supported by Sara, thank you for the kind words!! - Emily, Head of Support
Oct. 21, 2024
We’ve been using this offers app for a while now. While it’s decent and generally works, it does miss a few features we’d like, and the app logic is sometimes slightly different from what we need for our specific use case. That said, the customer service has been absolutely top-notch. Jack, in particular, has been a real lifesaver. Anytime we’ve run into an issue, he’s been quick to respond and always goes above and beyond to help us out. His support has really made a huge difference. If you’re in need of top-tier customer service to assist with your offers, this app is worth a shot.
Hi! Thank you so much for this review. I appreciate your honesty about the app, and I'm glad to hear that Jack has provided such an exceptional experience! - Emily, Head of Support
Oct. 16, 2024
This app does exactly what I need it to do and give a helpful banner on the pages where the discounts apply. Customer service is extremely helpful as well!
Yay I'm so glad to hear the app is working so well for you!! Thanks for sharing :) - Emily, Head of Support
Sept. 11, 2024
Love this app! I've been using it for 4 years now. Occasionally, issues pop up, but the tech team is always quick to help and super reliable
Thanks for this review!! and thank you SO much for using the app for the last 4 years! We appreciate you so much :) - Emily, Head of Support
Sept. 4, 2024
Jack and the team have consistently been helpful and accommodating. While we've encountered a few issues in the past, they were addressed promptly and professionally. The app functions well, but it could benefit from some UI enhancements. Keep it up!
Thank you so much for this honest review! We appreciate the feedback. - Emily, Head of Support
Aug. 12, 2024
very nice customer service and prompt support.
Thank you!! - Emily, Head of Support
Aug. 8, 2024
Alex did a great job helping me fix an issue where the discount wasnt being automatically applied if a customer loaded the cart a certain way. Everything works perfectly now!
I'm so happy to hear this!! Thanks for sharing!! - Emily, Head of Support
July 9, 2024
Very ease to use and excellent customer services! We definitely recomend.
Thanks so much for this review!! - Emily, Head of Support
June 5, 2024
Above-and-beyond customer support from Alex. I was so impressed with the level of care to get my store up and running. Amazing, 10/10
Hey, thanks for this glowing review! We're glad to hear you felt supported as you were getting going. - Will, Head of Development
June 4, 2024
Amazing app! Quick help from the team and would absolutely recommend them :)
We're happy to hear this! Appreciate your recommendation and this great review. - Will, Head of Development
May 30, 2024
回答問題非常快速!
Big thanks for your review! - Will, Head of Development
May 10, 2024
Customer service experience is incredible!
Thank you so much! - Emily, Head of Support
May 9, 2024
USO is a fantastic app, and their customer service is even better. Alex went above and beyond to help us fix an error - so thankful!
So happy to hear this, will pass along to Alex! - Emily, Head of Support
April 29, 2024
I was initially hesitant to use this app due to some negative reviews. This app provides essential features that offer numerous options for my business. It's important to note that it may not work flawlessly immediately upon installation. I'm giving it a 5-star rating because of the attention and customer service of its team, who are constantly tweaking and improving it on your website and addressing any issues. It is working and so far I have 3 different types of offers on my site. I wish i had known about it earlier. Most of these offers should have been built in Shopify and free. Luckily this app is addressing many of the shortcomings but it is not that easy nor a straight forward job. Keep that in mind.
I really appreciate you giving us a chance! This is such a great review, I'm grateful you took the time to share your positive experience. Thank you :) - Emily, Head of Support
April 29, 2024
Outstanding app. Supplies the bulk of my order increases across the shop. Excellent support too.
Thank you very much! - Emily, Head of Support
April 23, 2024
Great app that also comes with great support. Had some issues when we updated our theme but the USO support team solved the issue quickly and with great professionalism!
I appreciate you sharing this! Thanks for your review! - Emily, Head of Support